Bumfords

We first got to know Bumfords when we needed to have our previous boiler serviced after being let down by a different company. We were so impressed by their customer service and knowledge that we continued to have the annual service with them. At the end of last year our very old boiler began to let us down so Alex came to see us to discuss all the options available to us regarding a new system. He listened to what we needed from our system, including a request for a new shower. He fully explained what type of system and shower would be suitable for us, including researching the boiler which would be compatible with our TADO system. This was followed up by a detailed quote. We have just had the central heating system and shower changed and we are extremely delighted with the completed work. The engineers were on time, hard working, everything kept clean and tidy and we were kept informed of every aspect of the work being completed. This is a firm which can be relied upon to give an excellent, cost effective service and we would highly recommend for their customer service and for listening to their customers. It is truly an excellent firm putting the customer first and we would have no hesitation in using Bumfords again for all our plumbing and heating. Thank you for a job well done!

Put simply, I use Bumfords for everything to do with gas or water. Why you may ask, well I measured good practice on quality, service and cost. Quality: 1. They have fitted boilers for me and my in-laws. Quality is exceptional, but more importantly they look to provide the best solution for the customer 2. It's a small thing, but they wear shoe covers, and always tidy up after themselves 3. They provide annual servicing for my tenant property. I know the job will be done on time in full. No hassle. Service 1.In the last two years, I have had cause to ask them to help me with emergency leaks at very short notice, and they have delivered everytime. (Guys thanks again) 2. No job is too big or too small. They keep their promises. Cost 1. Competitive. Remember you'll always remember the quality & service long after cost...See my previous note on shoe covers. 2. They quote in advance, and send an invoice after the service has been delivered. They don't demand money immediately from the customer. I wish them all the best. Ray

I had the whole of my ground floor fitted with Polypipe underfloor heating in November 2016. From review of needs to quote to booking in and doing their fitting, Bumfords did a fabulous job! They kept me updated all along the way-including daily text messages to say when their plumbers were on their way to my home and also accommodating a change in their schedule of work after our builders let us down and we were forced to delay them. All plumbers were polite, courteous, tidy, didn't take the mickey by not taking long lunches or breaks (unlike my builders!) and stayed until the job was done instead of downing tools at 3:30 each day!! They let me know the planned work each day and stuck to it. Couldn't ask for more!! They restored my lost faith in tradesmen! Couldn't recommend them enough.

Boiler change arranged by me for my elderly parents who live 50 miles away. Bumfords were very helpful and understanding they kept me fully informed and provided a very competitive quote. They were sympathetic to the age and vulnerability of my parents. The work was of a high standard and they cleaned up after. They took time to explain how the programmer worked.

Top quality work and they do exactly what you asked for, will not try to sell you a system you do not want. They give you a quote and stick to it.