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Endorsed by Which? Trusted Traders

Cambridge Solar Ltd

Profile thumb cambridge solar owen morgan
4.9

118 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Oct 2019

About

WE ARE CURRENTLY EXPERIENCING HIGH ENQUIRY VOLUMES PLEASE EXPECT SOME DELAYS

Specialists in Solar Panels, Battery Storage and EV Charging

Winner 2018 British Renewable Energy Installer of the Year

Winner East of England Solar PV Installer of the Year 2018 & 2019

Cambridge Solar is an established solar panel and battery installation company. The company is owned and run by me, Owen Morgan. I set Cambridge Solar up in 2009 and since then we have installed 100's of high-quality solar panel systems across the UK. We install both domestic & commercial solar panel systems for both the retro-fit & the new-build markets. Me & my experienced team pride ourselves on helping our customers to find the best solution for them. I have been very fortunate to have been involved in the renewable energy industry since 1999. Before starting Cambridge Solar, I worked for several leading renewable energy companies & received a BEng from Warwick & a MSc in renewable energy from CAT in Wales

What we do

  • Renewable energy

    • Solar panels
    • Home energy analysis
    • Solar Panel Maintenance
  • Electricians

    • Electrical installations
  • More Services

    • solar pv
    • solar
    • solar installer

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
118 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
No Response after 17 days to Request and two reminders for Solar Panel Installation Quote
I intend to install solar panels and as a which member identified a couple of installers in my area to approach from the trustedtrader site. Cambridge solar were showing as highly rated so on 11th april I phoned them to seek a quotation. On answering my call I was told that all the team were busy, they took my name, address, phone number and email and said someone would call me back. By 20th april I had heard nothing so phoned again, I was told they are very busy and there is a 10 days delay on quotation requests. She confirmed that my details are on their system and said someone would phone me within a few days. By this morning, 28th april, I had still not received a response so I phoned again. The young lady I spoke to was apologetic, confirmed that they have my details and a record of my calls, and said she would get someone to phone me back. I asked if it would be today and she said yes. I received no call back today. This trustedtrader is clearly not living up to the rating that is showing for customer reviews. I am sure solar installers are busy at present but another installer I contacted around the same time came back within a few days with what looks like competitive quote. I am a seriously intending to install solar panels and as a which member I am very disappointed with this service from a recommended trader. ---------UPDATE posted 10/05/20022---------- On 28/04/2022 I posted a review expressing my dissatisfaction with the lack of response to my enquiry for a solar panel installation. At the same time I sent an email to the managing director of Cambridge Solar. I am pleased to report that I had a very prompt and apologetic response from Owen Morgan, the MD, and within a few days I now have a comprehensive and informative proposition and quotation for the installation. I am now happy with the response and appreciate that solar panel installers are presently inundated with enquiries given the hike in energy costs.
Customer in Central Bedfordshire Posted on 28/04/2022 (Reviewer did not use service)
The trader replied (on 29/04/2022)
Hello I'm extremely sorry about the delays in getting back to you. I know you have now had a response (phone call and email from myself) and I hope we can get a quote to you over the next few days. We have had unprecedented growth in enquiry numbers over recent weeks and we have unfortunately, despite trying our hardest, been struggling to get back to everyone in a timely manner. However we are getting back to everyone eventually. We are a small, dedicated team and have been dealing with literately 100's more enquiries per week than we normally deal with (something like 600% growth in a few weeks) and unfortunately we don't have the capacity to deal with everyone in a timely manner, although we are trying our best. Because of this growth in enquiries we have responded and we have recently taken on additional staff members to help to deal with the high enquiry levels, but we are a small business and there are limits to how many new staff members we can take on in a short period of time. I appreciate it is frustrating to not get a call back for your enquiry but we are doing our best. We are in such high demand because we have a good reputation because we install high quality systems and look after our customers. I hope the above review does not put anyone off - if you are interested in getting a quote please get in touch with us on the contact details above - but be prepared for a delay in getting back to you until we have caught up with our enquiries! Yours, Owen
Solar PV system with battery installation
Customer Service
Quality
Value
My system was installed, by Cambridge Solar, a little earlier than I expected and a little less than the original quote. I did have to wait a few weeks before things began moving because the company, I was told, was inundated by calls. I was very pleased when the process began that I had waited Everyone in the team, from administration to installers and electricians, conveyed competence and professionalism during the whole installation. In the middle of the process, I had some extra work I hoped they would help me with and they did. They all were very pleasant, approachable and helpful throughout the process no matter how often I phoned, emailed or personally asked questions. Now that it is finished I have been told that I can continue to ask further questions and get support if I need it. I am really enjoying watching the system working well now, even when there isn't full sun, and electricity being produced as shown on my apps. I'm very happy that I had my panels installed.
Customer in Cambridgeshire Posted on 01/03/2022 , work completed 21/02/2022
Helpful and Professional.
Customer Service
Quality
Value
We are very pleased with our new installation, everything is as promised and to a high standard. Particularly happy with the different technicians who worked on our house, all very helpful and courteous. Cambridge Solar have always been able to answer our questions and explain all the complexities of solar panels. Would recommend.
Customer in Cambridgeshire Posted on 21/02/2022 , work completed 02/02/2022
Truly outstanding service and products
Customer Service
Quality
Value
From start to finish this has been a first class experience. I'd been putting off getting solar for a long time and now I really wish I hadn't! The whole team at Cambridge Solar were very responsive and creative with how to get the best out of the design and provided guidance every step of the way. Any unexpected challenge that came up was quickly discussed, solutions proposed, agreed and implemented. The team were a pleasure to have on the property. I would not hesitate to recommend to anybody thinking about a solar install. Thank you! A+++
Customer in Cambridgeshire Posted on 02/12/2021 , work completed 26/11/2021
Solar service
Customer Service
Quality
Value
Excellent work doing what they said they would do to time & to budget. Other solar panel services providers have been very poor. It was refreshing to find someone who was professional in all aspects of the job.
Customer in Cambridgeshire Posted on 02/11/2021 , work completed 28/10/2021
Great work.
Customer Service
Quality
Value
Our Solar Panels were installed 6 years ago by another company. But the monitoring WiFi link was never set up. After contacting Cambridge Solar, they sprang into action. François came out and did a survey. He confirmed that everything was working correctly. We asked him to get the WiFi link sorted so that we could use the app. No problem at all. François came back 10days later with the kit. All set-up and Registered with the suppliers, and we can use the app. Hooorraaay!! Well done Cambridge Solar. Recommend them any time. CDL.
Customer in Suffolk Posted on 10/08/2021 , work completed 09/08/2021
Great support
Customer Service
Quality
Value
Cambridge Solar fitted my solar panels in 2004 and they are working well, and are on target to repay my investment after 9 years, as they estimated. This was far more accurate than quotes I had received at the same time from other solar companies. Recently my power reducer stopped working but after telephone discussions with Ben at Cambridge Solar, his advice fixed the problem. Excellent after sales service and support.
Customer in Monmouthshire Posted on 05/08/2021 , work completed 01/08/2021
Brilliant
Customer Service
Quality
Value
Cambridge Solar are a very good and reliable company. I've used them a number of times before and each and every time they are very good.
Customer in Cambridgeshire Posted on 02/04/2021 , work completed 26/03/2021
Solar Panels advice and installation
Customer Service
Quality
Value
I asked several companies to advise and quote for solar panel installation. I chose Cambridge Solar because they were relatively local to my home but also because of the quality of their documentation sent with their quotation. They were not quite the cheapest but they did everything as promised and on time - and the system has worked well ever since. They supplied excellent warranty and other documentation etc afterwards. 22 months later I asked them to advise and quote for the addition of a solar battery. They were rather slow in responding and I had already instructed another company for this work by then - but they apologised and offered any further help I might need. In fact I found that I did need some information from them and emailed them on a Sunday evening; despite them not having won the work to supply the battery , by 0930 the following morning they had emailed me exactly what I needed. I was and am impressed.
Customer in Cambridgeshire Posted on 02/02/2021 , work completed 10/02/2019
Good Service and product
Customer Service
Quality
Value
I've had our solar panels in for just over 5 years now and contracted with Cambridge Solar. I remember at the time being taken through what was involved and the likely calculated electricity that would be generated year on year and the savings made. 5 years on we are happy, they have delivered in line with our expectations. Cambridge Solar are a local company and seem to have that local approach to good customer service. In the 5 years, we've had them I can only remember needing to reach out once or twice on queries and been very good to respond. The app that comes with the panels is also a great way to track the usage too.
Customer in Cambridgeshire Posted on 17/01/2021 , work completed 05/11/2015