CHAPS Heating & Plumbing Limited

Ian carried out my annual boiler and fire service recently. I have used CHAPS now for many years whether for annual servicing or other gas/plumbing issues. I wouldn't go anywhere else. Ian is reliable, cheerful and always quick to respond to messages.

I feel very fortunate to have found CHAPS to assist me with a faulty heat exchange unit, hot water tank and heating system. Edinburgh plumbing engineers are usually very slow to assist indeed but Ian and John went the extra mile to help at every stage of my enquiry and in such a kind and friendly manner. I have now booked them to return for my annual service and will look forward to their on-going assistance.

I came back from a visit to family to find my boiler wasn't working. It was a Sunday but I emailed anyway. That evening I received a reply to say Ian would be out the next day. He showed me how to top up my boiler if the pressure went down again and explained how and why pressure drops in a boiler. Excellent, prompt and friendly service again. I wouldn't use anyone else.

Friendly, dependable - they came when they promised to - and knowledgeable. Very good at what they do (they installed the replacement boiler and power-flushed the radiators last year), and they charge a fair price. .

Have been using CHAPS since 2014. This was for our annual boiler service. On time and friendly. Great service as always, wouldn't hesitate to recommend. Thanks Ian.

On time. Efficient. Friendly. Job done. Ian was very informative. Couldn’t ask for a better service. Thanks :)

Performed annual service. As always very professional and helpful. Identified a problem which others had missed

Having seen that work that Ian and the team do, I decided to ask them to service my boiler. Booking easily arranged, turned up on time as agreed, work completed and area left clean and tidy

I rent out a flat which had the gas supply shut off after the rental agent smelt gas during an inspection visit. The agent subsequently sent their preferred gas engineer to investigate at which point they advised a completely new gas supply pipe from the meter to the boiler would be required. I contacted CHAPS for a second opinion. They came the next day and were able to identify and fix a small leak at the boiler connection. They also returned next working day to replace a non-compliant gas hob connection at which point our tenants were able to access the property. Using CHAPS (rather than the letting agent provider) probably saved me a couple of thousand pounds in repair costs and avoided an insurance claim for finding tenants alternative accommodation. I’ve used CHAPS before and found them to be straightforward, knowledgeable and responsive - a rare combination.

Ian has done several jobs for us over the past few years which we have always been happy with . Most recently our boiler broke down the day before family were coming to stay for a few days. Ian came promptly and went out of his way to sort in before the weekend. Gill Henderson