CHAPS Heating & Plumbing Limited

Recently used for 2 small domestic jobs. Fixed toilet flush and also moved a radiator within a bedroom. Work was carried out efficiently by a knowledgeable tradesman and the rooms were left tidy with everything checked to be in good working order. Good old fashioned service. Have already booked them in to do next job, connect a gas cooker.

Ian come to inspect our boiler and heating system at short notice. I called in the morning and he arrived that afternoon - bang on time! Very friendly - took the time to talk me through the issues with the boiler, showing me the parts that were broken and explaining what needed to be done. Did a thorough job and very helpful throughout. Will use again and recommend to others.

I couldn't get my old Baxi Bermuda boiler working so I emailed CHAPS. John got back quickly, answered questions and gave rough guestimates of problem and prices based on my description. He was available at short notice (offered next day or following week), arrived at arranged time and got the boiler working straight away (I'd probably done something silly ...). He stayed to check hot water and heating was working. He did admit to not having a radiator bleed key with him but I had one, and it wasn't necessary, anyway. Since no maintenance was actually required he offered a discount on the original call-out charge and asked me to leave feedback (I've used the links he sent me afterwards via email to leave this). The whole visit took about half an hour. I found John to be friendly, no-nonsense, and straight to the point: as soon as he arrived he got down to working on the boiler. I'd also had a problem even getting the pilot light lit, which he managed first time and gave me some tips. All my communication with John was via email, which suited me fine. In general he replied very quickly, often within an hour. On one occasion (out of >10 emails) I did prompt him for confirmation but it wasn't a problem. I didn't try communicating via phone. John also sent an email after to check if things were still working OK. With the caveat that no maintenance was actually carried out I can say I was happy with the service and would use John / CHAPS again.

Ian arrived as planned. My son let him in as I had to pop out. He emailed to let me know he had arrived and that he had started work. He assessed what he needed for the job and emailed me to let me know he was going to collect materials. He returned and begun working. I left him to complete work and went out. Upon completion he tidied up and left.

Great experience with chaps getting our boiler replaced with a modern eco combi boiler! Good price and clear communication throughout as well as going above and beyond with guidance for our Energy savings trust loan application. Thanks Chaps!

The guys were quick, courteous and tidy. I sent photos of the job which they said had helped them in picking the correct parts prior to turning up. (I also like that this firm gives back to the community with some charity work, which the guys also happily talked about when I asked). I’d used them again.

We have used CHAPS for bolier servicing for the past two years, so got them in to fit new radiators. Really pleased with the work and the final price. Ian explained the work clearly and left everything tidy after the job was completed. Would highly recommend CHAPS.

Prompt service to fix a tricky intermittent issue that had been causing us bother. Very happy with the outcome

CHAPS put in a boiler for us last year and it's just been through it's annual service. Really good communication throughout, arrived when they said they would and work was as quoted.

An ageing boiler in a flat was replaced efficiently and with the minimum of mess. There was excellent communication throughout and I was very happy with the quality of the work done. The team arrived when arranged and the work was completed on schedule. I would definitely recommend CHAPS for any boiler and plumbing work based on my own experience. I'm particularly happy with the advice they supplied on potential boiler choices.