CHAPS Heating & Plumbing Limited

After trying unsuccessfully to get an already contracted service done, Chaps were recommended to us. We couldn't believe how quickly an appointment was arranged. Ian arrived at the appointed time and carried out a very thorough boiler and tank service with a full report and at a very reasonable price. As a pair oldies it is great to have the assurance of a family firm like Chaps and a cheery engineer like Ian to look after our heating and plumbing from now on. Many thanks to Ian and Chaps Heating and Plumbing.

I have Ian around once a year to check the unvented boiler, but this time I had a blocked sink that I couldn't fix. He arrived on time as promised, kept trying everything until he found the problem and sorted it out, and is always polite, friendly and calm, explains exactly what's going on, and is reasonably priced as well.

Ian is great..no fuss, works away and arrives when he said he would...and explained what was wrong....job done! very good indeed. Have recommended to others. He told me 30 yr old radiator had a fault with water ingress and was 'done". Ordered new one and came as said.

I found CHAPS by reading through reviews, and I’m very glad that I did. Ian was personable, professional, and very understanding as I was curious to know everything that was going on in my boiler - he is clearly very knowledgeable with a wealth of experience. He went above and beyond the needs of a regular boiler service and checked that my gas was safe too. I appreciate his ethos that “you can repair anything” - I am quite sure that he can! Highly recommended 5*

CHAPS replaced our 20+ year old system boiler with a combi boiler, moving the boiler to the attic in the process. Fixing numerous heating and plumbing problems that had arisen since the start of the year along the way. From the first estimation visit we felt in good hands, with a trust worthy and down-to-earth company looking to find solutions that are cost effective and tailored to our home. Great communication about progress through the job along with good analogies to explain issues that needed to be resolved, meant we understand our new heating system and why decisions were made. Friendly and respected the property (even the need to keep the lounge door shut to keep our cats safe) throughout. Estimate matched the work needed exactly and everything was completed on time. We have no hesitation in recommending CHAPS and will definitely be using them to service our heating system annually. It is so good to find a great plumber!

This is the second time I have used C.H.A.P.S Ltd to replace/install a new boiler in one of my rented properties and the service from quotation to install was very easy and stress free. The service was top notch and I would highly recommend using their services. I will definitely use them again for any future plumbing/central heating needs. Thanks Scott (Landlord)

Ian assessed out hot water issues with no fuss, set out clearly what was needed and went on to fix it quickly and expertly ....at a very reasonable price! No hesitation using Ian and the team again. First class!

Great work from CHAPS once again. We hadn’t been to our flat in Edinburgh for 4 months due to COVID restrictions. Unbeknown to us, the boiler had sprung a terminal leak, they attended, made safe, and arranged a replacement boiler all within a week. Friendly and very helpful. We will use them again.

Ian visited to service our boilers and all went fine with him conducting a thorough range of measurements and adjustments that hopefully give us another trouble free year. Always knowledgeable, friendly and helpful and he enjoys our full confidence.

I have used CHAPS for my Gas Safety Certificate for the last few years, and they recently installed a new boiler for me. Great communication and a competitive quote. They got everything completed within the day and left the place exactly as they found it. Would highly recommend for a hassle free experience!

I needed a plumber for my elderly mum's boiler. I didn’t have the name of a good plumber and was very wary just picking one from the internet. That’s when I found trusted traders on Which?. I read the reviews and all were good. I contacted CHAPS and they were quick at coming back to me. John from CHAPS came out and explained what was needed, he gave me various options along with information about the different prices of the replacement part I needed. I cannot praise him enough, I found he explained everything really well. Bill was then emailed to me. Everything was very efficiently done.

GCH boiler needed its annual inspection and a leaky loo was an additional problem but Ian dealt with both promptly and efficiently. In these COVID-aware times, he was fully masked up but cheery and, as ever, very knowledgeable about advice given.

This is the third or fourth time Ian has come to our assistance, this time to replace a shot Central Heating controller. As usual he was prompt, informative and carried out a great job. No hesitations in recommending him and great to have a reliable CH/plumber in our Contacts list!

Ian has looked after our plumbing and central heating systems for a number of years. He is knowledgeable and efficient. Recently, our hot water tank was leaking and Ian confirmed that it was corroding at the base. He recommended a new tank and provided an estimate of the cost very promptly. The new tank was ordered and then installed in early January. The work was done quickly and the flat was left very tidy. The old tank was taken away by Ian for disposal. We are very happy with the work and have no hesitation in recommending CHAPS.

Fast and efficient service, no hidden costs and communication good throughout. Would definitely recommend.

Ian installed our boiler originally and we go back to CHAPS for servicing and heating repairs. They are reliable, knowledgeable and trustworthy. Would definitely recommend.

Ian came the next day after my boiler exploded with a bang and a lot of water one night. He helped clean up a bit and determined that a new one was needed. A very competitive quote was provided swiftly, boiler ordered and fitted within a few days. It's all working great. Would recommend.

Booked CHAPS for a standard boiler service, which was carried out promptly and politely; all very good and would use again.

I used CHAPPS on the recommendation of a neighbour when my tenant had an issue with the boiler. Ian was able to visit the following day which is always a plus in my books. He fixed the problem and then made a further visit with me to go through what he had done. I will certainly use him in the future.

Ian did the annual service and gas safety checks to the boiler. Always efficient and on time, keeping the safety measures recommended due to Covid. I recommend Chaps.

I use Chaps to check and service my unvented boiler once a year. Ian always turns up on time, he's friendly and chatty, communicates everything clearly and the charge is reasonable too. I'd definitely recommend him.

Ian carried out a boiler service and gas fire service for me. He was very punctual, efficient and reassuring.

Since CHAPS installed my new boiler three years ago I have had no issues with it at all. They were fast, professional and courteous at the time and with each annual service they are the same. Tests performed, maintenance done quality conversation while it happens.

Fast response time, punctual, friendly, explained the job he was doing and they adapted to other builder's schedule. They are a great example of how tradesman should work for customers. Definitely pleased with them.

Ian did an emergency repair on our old boiler. Got him in to fit new one and it was done quickly and efficiently. Very good competitive price too. Thanks mate.