CHAPS Heating & Plumbing Limited

Boiler service, first for me after I moved in. Communicative, prompt, informative, helpful, effective, tidy.

I found the CHAPS team to be polite professional and friendly while onsite. They kept me informed every step of the way and showed me what needed done before they did things. The new boiler is working fine and the house is toasty warm with hot water too. Work was completed on schedule and on budget.

Needed a large job done in a hurry, replacing back boiler with a new combi and moving radiators. The job was done to a really high standard and within the tight time frame I had. Will definitely be using them again for anything else I need doing.

Recently used for 2 small domestic jobs. Fixed toilet flush and also moved a radiator within a bedroom. Work was carried out efficiently by a knowledgeable tradesman and the rooms were left tidy with everything checked to be in good working order. Good old fashioned service. Have already booked them in to do next job, connect a gas cooker.

Ian come to inspect our boiler and heating system at short notice. I called in the morning and he arrived that afternoon - bang on time! Very friendly - took the time to talk me through the issues with the boiler, showing me the parts that were broken and explaining what needed to be done. Did a thorough job and very helpful throughout. Will use again and recommend to others.

I couldn't get my old Baxi Bermuda boiler working so I emailed CHAPS. John got back quickly, answered questions and gave rough guestimates of problem and prices based on my description. He was available at short notice (offered next day or following week), arrived at arranged time and got the boiler working straight away (I'd probably done something silly ...). He stayed to check hot water and heating was working. He did admit to not having a radiator bleed key with him but I had one, and it wasn't necessary, anyway. Since no maintenance was actually required he offered a discount on the original call-out charge and asked me to leave feedback (I've used the links he sent me afterwards via email to leave this). The whole visit took about half an hour. I found John to be friendly, no-nonsense, and straight to the point: as soon as he arrived he got down to working on the boiler. I'd also had a problem even getting the pilot light lit, which he managed first time and gave me some tips. All my communication with John was via email, which suited me fine. In general he replied very quickly, often within an hour. On one occasion (out of >10 emails) I did prompt him for confirmation but it wasn't a problem. I didn't try communicating via phone. John also sent an email after to check if things were still working OK. With the caveat that no maintenance was actually carried out I can say I was happy with the service and would use John / CHAPS again.

Ian arrived as planned. My son let him in as I had to pop out. He emailed to let me know he had arrived and that he had started work. He assessed what he needed for the job and emailed me to let me know he was going to collect materials. He returned and begun working. I left him to complete work and went out. Upon completion he tidied up and left.

Great experience with chaps getting our boiler replaced with a modern eco combi boiler! Good price and clear communication throughout as well as going above and beyond with guidance for our Energy savings trust loan application. Thanks Chaps!

The guys were quick, courteous and tidy. I sent photos of the job which they said had helped them in picking the correct parts prior to turning up. (I also like that this firm gives back to the community with some charity work, which the guys also happily talked about when I asked). I’d used them again.

We have used CHAPS for bolier servicing for the past two years, so got them in to fit new radiators. Really pleased with the work and the final price. Ian explained the work clearly and left everything tidy after the job was completed. Would highly recommend CHAPS.

Prompt service to fix a tricky intermittent issue that had been causing us bother. Very happy with the outcome

CHAPS put in a boiler for us last year and it's just been through it's annual service. Really good communication throughout, arrived when they said they would and work was as quoted.

An ageing boiler in a flat was replaced efficiently and with the minimum of mess. There was excellent communication throughout and I was very happy with the quality of the work done. The team arrived when arranged and the work was completed on schedule. I would definitely recommend CHAPS for any boiler and plumbing work based on my own experience. I'm particularly happy with the advice they supplied on potential boiler choices.

CHAPS replaced a faulty radiator for me. Turned up on time did a first class job were polite and courteous throughout, tided up after they had finished and price paid was what was quoted. Would definitely recommend. Thanks.

I contacted CHAPS on 24th March and asked if they could help as our cistern had stopped working. They arranged to visit on the morning of 26th. Grant arrived 1/2 hr earlier than arranged and quickly found the problem which he should to me. He had to go and get a replacement part from the local plumbers merchants. The whole job took an hour, CHAPS were a friendly and efficient organisation to deal with. They will be my first port of call should I need a plumber in future.

Called them in to replace an old sink and vanity, plus some seized old heating & cutoff valves. I needed to re-floor the bathroom while the sink was out, but they worked around me like champs - everything came out great.

We knew from the start that this would be a big job but there were additional complications that meant extra work was needed. The team were really lovely and helpful despite the additional problems not actually being their fault. We've used Chaps before and trust them with everything. We'd use them again for any further work we need done.

Ian serviced a boiler for me. He was very through, checking more things than others who have done this job for me in the past, and although there was some confusion over the time he was to arrive he kept me informed, I recommend Chaps Heating.

This was quite a complicated piece of work. The installation of the new boiler included some roof work as the new flue had to be repositioned through the polycarbonate ceiling in the sun lounge extension of a mid terraced house with similar extensions on the adjoining properties in such a way that it complied with current gas regulations. It also involved guiding a condensate pipe under the floorboards of the kitchen to bring the installation up to current standards. Because the firm was able to do the roof work as well as the gas work, something that none of the other firms which provided quotes were able to do, this made the entire experience for me hassle free. All aspects of the procedure were clearly explained to me and their knowledge, skill and years of experience were obvious and greatly appreciated. The firm came to my knowledge by personal recommendation and I would have no hesitation in making similar recommendations.

Excellent service at short notice to replacement the existing boiler! Worked on Sunday! Much appreciated

Guys turned up on time on first day of work. Told me exactly what was happening and when I would have disruption. Pretty big job to put in new piping to bring everything up to code. Couldn't fault the team at all. Was given a clear walk-through of the new boiler before they left. Everything cleanup and all rubbish taken away. Would definitely recommend, very good value for money.

We were really pleased with CHAPS when Ian came to service our boiler. He was easy to get hold of and then did everything very quickly, even working around the smart meter fitter who turned up at the same time. We would definitely recommend CHAPS!

Ian and his team responded very quickly when our boiler broke down. They did a great job and at a great price. I have no hesitation in recommending CHAPS to anyone.

We have used CHAPS heating and plumbing several times for boiler and plumbing repairs. The work is always carried out promptly and at a reasonable cost. Great customer service every time.

Ian was recommended by a friend and carried out an (overdue) GCH system service and check of my gas cooker. He was a knowledgeable troubleshooter for the causes of, and solutions for, underperforming radiators, working efficiently and effectively with a pleasant, courteous manner.