Charles Bickham plumbing and heating

New boiler fitted and thermostat for immersion . Good advice given, prompt in answering our call for help, work done to a high standard, professional, friendly and will certainly use again

We are very pleased with the Gas Boiler Service provided by Charles Bickham Plumbing and Heating. Jack the Engineer was most professional and friendly. He cleared up after the Service and provided useful information. Many thanks.

Excellent service. Provided quote options, and we went with the better specification. Dealt with the removal of the old boiler and the new boiler installation very efficiently and neatly, including the replacement of two radiators. Very professional and customer-focused.

Efficient, friendly service. Reminded of date boiler service due and kept up-to-date by text message of time of engineer's visit.

We have used Charles' service previously; as before, with Charles, there is good communication, prompt, efficient and trustworthy service. We would highly recommend.

I felt that it was time to replace our two 30 year old gas boilers. Charles came, listened to what I wanted, proposed the most cost effective solution and came up with the most competitive quote. Jack came and removed the old boilers and fitted the new ones quietly, tidily and efficiently. I would be happy to recommend them to anyone

Our 13 year old Vissemann boiler started "playing up" right in the middle a very cold spell. Vissemann recommended Charles Bickham. Charles attended very quickly, tried to fix a problem there and then, but the "system" was beyond repair. His sound advice was to change the boiler and update our system. Despite being extremely busy, and because we are OAP's, Charles was able to do a survey, provide an estimate and start the work after only 7 days. His Viessmann trained, central heating engineer is Jack. You will not find a more pleasant and obliging service engineer. Jack fitted the new boiler into our kitchen cupboard. We decided to renew our timer control, room thermostat and regulating valve the same time. The radiators and connecting pipework were given a "power flush" using special chemicals, and this also ensured no debris was left in the system. Our old electrical wiring system presented Jack with a frustrating problem when it came to firing up the boiler. Undeterred, Jack got the boiler working, until such time as their electrical technician was able to attend soon afterwards, detected the wiring issue, and made the necessary changes to get the whole system working perfectly. Thanks to Charles, Jack and Leni the electrician, we now have a renewed, flushed and cleaned, fully functional, and updated central heating system, with new timer control, room thermostat and regulating valve providing us with a warm home and hot water. Highly recommended "5 Star" service!

We asked Charles Bickham Plumbing & Heating to attend to service our twelve year old boiler. Charles himself came and quickly established that the boiler had reached the point where it was not economically viable to repair, and, moreover was in danger of leaking carbon monoxide. He gave us a quote to supply and fit a new Viessmann boiler within a few days. After confirming a date for the following week his installer, Jack arrived (bang on time). Jack spent most of the day on the installation, which involved fitting a new three metre flue extension through the loft. Jack was very efficient, polite and informative and after carrying out a full system power wash to the existing radiators and pipework and ensuring that the boiler and all the radiators were functioning as they should, he left the property completely free of any kind of detritus. I would highly recommend this company.

Wanted to change my whole heating system which was 25 years old. Had several companies in, very simple objective, explain my options, give me a quote and approx time to start. Well, I will not bore you with the details, but only 1 company took the time to explain all options, in basic terms, as have no idea how this all works, and gave me prices as requested. Charles was very professional, and hence we instructed his Company to install a new boiler, a new water heater, all of which were totally different to the original set-up. Charles gave the job to one of his employees named Jack who arrived at the agreed time and worked tirelessly for 3.5 days fitting the new system in. He was a very pleasant and professional fitter, very very tidy and never left any mess. Yes, we had some issues along the way... none were the fault of the team, but the can-do attitude to resolve was very comforting. I now have a fully functioning all up to date heating system in the home, one that Charlie can remotely access the boiler if any issues arise! Who knew such things existed? I would highly recommend this Company to anyone out there looking for this service. The Company is local (a big plus for me) very professional and led by Charles who seems passionate about giving his clients transparency in advice, pricing and expectations.

A pleasure to deal with. Efficient, timely service undertaken for 2 small jobs in different locations. Happy to use again and will do so.