Charles Bickham plumbing and heating

I needed a new boiler as the one in the house I bought was over 10 years old. I researched several boilers and decided to go with a Viessman. Using the Viessman approved plumbers I found Charles whom I contacted to request some information. Charles responded promptly and visited my home to conduct a site survey which was very thorough and informative. Charles discussed all my options and provided two detailed quotes. Once agreed we agreed the date for the in the installation which was carried out by Jack, one of his plumbers. Jack was so efficient and professional and got the job fully completed in 2 days. Once completed Jack talked me through how to use the app and all its functions which was so helpful. I can't thank Charles and his team enough for their hard work and professionalism. I would highly recommend Charles and his team.

Charles Bickham Heating installed my boiler in 2020 and has carried out all my annual services since then. He once again serviced my boiler yesterday and was as polite and efficient as normal I would highly recommend Charles Bickham.

Had existing central heating replaced with a new boiler and radiators. Charlie talked through various options and the advantages and disadvantages of various systems that could be installed in my house. I decided to go for the Viessmann 100-w with weather compensation as advised by Charlie. Charlie was very happy to research and supply upgrades that I requested to deliver a long lasting, energy efficient and reliable set up. 100% completely satisfied with the end result. The installation was carried out with very competent personnel that were happy to explain anything I asked about. I always felt the team had an in-depth and superb knowledge of the system and its implementation and operation. Once the system had been in a while, I was contacted by Charlie to make sure I was happy with the installation and to answer any questions on the operation of the system I had. All my questions were answered and well explained to me. Highly recommended installer and system.

Charles Bickham sent an email reminder about boiler servicing and then quickly and efficiently completed the service. I am very impressed with the Company and would be happy to recommend them.

A couple of small plumbing jobs were undertaken with complete satisfaction. Nothing was too much trouble and willing to offer advice with excellent customer service.

Old gas cooker point capped off. Work done on time and efficiently. Very good price, considering others had quoted more than double the price.

Charlie came to me to quote for a new boiler, which was a very reasonable price so I went ahead with the replacement. The engineer who came to fit it was such a pleasant young man who respected my home and worked very hard to remove my old boiler and replace it with a new one. I cannot thank this company enough for such excellent five star service. I would thoroughly recommend them.

Absolutely first class work without any waste of time. Cheerful and so co-operative. A pleasure to have them working in our house. Arrived on time and always kept everything neat and tidy. Nothing was too difficult. We look forward to their next visit whenever that may be.

Engineer came out within a couple of days of me requesting (it wasn't an emergency), and explained the options clearly then fitted new heating control box quickly and efficiently. Was happy to answer all my questions, and left the working area clean and tidy. They will be my first port of call for any future heating problems.

Charles serviced our Viesmann boiler less than 24 hours after contacting him. The service itself was performed efficiently, with no fuss or complications, at a very fair price. Would highly recommend.

Very good efficient service. Clear explanation given as to condition of original boiler when came to service and given options with no pressure. Decided on replacement and the installation was carried out within a very short time. The engineer who completed the installation was courteous, wasted no time, and left everything clean and tidy.

Very efficient, pleasant and absolutely no time wasting. So pleased to have them recommended on our first occasion. Very good in leaving the premises so neat and tidy. Relieved to have found them and look forward to other occasions.

Charles Bickham Plumbing & Heating gave an excellent Service from start to finish. Their Engineer Jack was most professional in his whole approach. He was relaxed and helpful throughout, explaining things to us as he went along. We are very pleased with the way our Service was carried out. Many thanks David and Ann.

Two Viessmann 45kW working in tandem. One sprang big leak. Never dealt with Charles Bickham before. Response was way quicker than anyone else. Super friendly, very efficient service engineer arrived bang on time. Job sorted. Huge relief. Feel like we've discovered someone we can really trust. Next service booked with Bickham.

Failing boiler replaced with a new one. Installation went to plan / quote, very professional & friendly engineer. I was kept informed at all stages of the work. Engineer took the time to explain features of the new system and setting up the Hive control system. Everything was left clean and tidy - A good experience, I would use this company again!

The engineer arrived on time at 8-30 and placed protective mats in the work area, preparation to remove the existing old boiler. The engineer made adaptions to the existing services in preparation to connect the new boiler, and the whole process was carried out in accordance with the quotation. On completion the relevant instruction manuals were provided, and the site was left clean.

Charles Bickham provided a friendly and reliable service. The Veissmann boiler system is really efficient and I like the fact that I can control everything from an app on my phone. Charles is able to control my system remotely if anything should go wrong. The ten year guarantee is also a bonus. Charles has answered all my queries post installation. I am one happy customer.

Replaced a 30 year boiler with a great replace Viesmann, improved the water pressure from system boiler to mains pressure unvented boiler. Heating great and more efficient, and water pressure excellent. No issues and well done!

Charlie installed our boiler a few years ago with his cheerfullness and attention to detail and overcame some problems with previous plumbing work, nothing is to much trouble or diffiicult, he tackles every problem with cheerfullness and proffessionally. Since then he has serviced the boliler every year, always punctuallly. I would recommend Charles Bickham Plumbing and Heating to anyone who wants a first rate job done with a very pleasant helpful team.

Charles came to give a quote, which I was more than satisfied with…. My old boiler gave up the ghost after over 20yrs…..! An assessment was done, including boiler , adjustments to the flue new pipe work under the sink…. Amazing service, cleaning up as going along, took most of the day, but so happy to have water and heat, never more appreciated I can tell you…..! Thank you….. Liz C

I met Charles at the flats to review the boiler's condition and it was agreed they were on their last leg - over 15 years old so he provided a very competitive quotation for the replacement of the 2 old boilers with Viessman Vitodens condensing hydrogen ready boilers. Only 2 weeks later Charles colleague Jack arrived and he completed the work over 2 days which was excellent. The tenants were not inconvenienced in any way. All the compliance documentation was supplied within 24 hours. A 5 star service. Thank you

We needed a very old cast iron Rayburn (providing range cooking, hot water and central heating) removed and replaced with a new boiler as part of a kitchen renovation. It became clear during the renovations that we would need a new hot water cylinder and that complication was dealt with smoothly. Installation was carried out within the agreed time and to a high standard, communication was good and Charlie checked with us that everything was satisfactory before submitting his bill. I would feel completely confident in asking Charlie and Jack to take on any heating and plumbing work on our property.

I am extremely satisfied with the work carried out by Charles and Jack to replace our dated boiler with a new viessmann model. This included relocating to the other side of a solid brick wall. Communication prior to the job was excellent and was able to be conducted remotely over phone and via messaging. Both Charles and Jack were professional and conscientious throughout the work on the day. They made sure to explain everything and answer any questions I had. Very tidy work and the new boiler seems like a vast improvement already. Highly recommend.

Not the first time I have had work done. My experience has been stress free, excellent communication, trustworthy to arrive when they say and knowing I will get a good job done in an efficient, clean and tidy way.

Easy to communicate with. Job done in no time at all. Nice to be able to work with independent contractors rather than the big boys that didn’t give the same level of service at all in the past.