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Endorsed by Which? Trusted Traders

Charles Bickham plumbing and heating

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5.0

39 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

At Charles Bickham Plumbing and Heating, we pride ourselves on providing our customers in Sussex and Kent with the very best service. Whether you’re a homeowner who needs a boiler repair, a letting agent who needs an annual Gas Safety Certificate, or a developer who needs new bathroom plumbing installed on a building project, our friendly, knowledgeable team is at your service.

With over 10 years experience in boilers, heating and plumbing Charles and his team can deal with any kind of heating issues from residential servicing and repairs to larger commercial projects.

We are very proud to have Viessman Boilers as a partner. Whilst we are able to work on any boiler system our partnership with Viessman means we can offer customers some fantastic deals on new boilers and we are trained to the brands own exacting standards.We are fully insured and OFTEC and Gas Safe certified.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment
  • Gas installers

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Radiators and central heating
    • Gas safety testing and inspection
    • Gas cooker installation
  • Plumbers

  • More Services

    • landlord certificates

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
39 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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Good service by a good plumber.
Customer Service
Quality
Value
Look, I'm a grumpy old git. You've got to impress me to even get me to fill one of these flippin' reviews in. The fact that I've done it says it all!
Eric in East Sussex Posted on 26/07/2022 , work completed 22/07/2022
Great Work
Customer Service
Quality
Value
This company's work is at a very high standard at a very reasonable price, they are polite and professional, all the work carried out was really neatly done in just 2 days, Throughout the job, everything was kept clean and tidy. I honestly haven’t got anything negative to say, thank you.
Customer in Kent Posted on 10/07/2022 , work completed 08/07/2022
Excellent. Would use again.
Customer Service
Quality
Value
Charles was very professional and polite throughout the installation of a Viessmann Vitodens 050-W gas combi boiler and completed the agreed work to my full satisfaction. The job was not straightforward as: (1) I wanted to move the boiler; (2) the gas flue is relatively inaccessible, being on a sloping roof in a busy block of flats; (3) access to the flue in the loft was not straightforward. Despite this, I was impressed how efficiently Charles assessed the potential issues when asked to quote, and this gave me confidence that the work would be completed without a hitch. The job straddled two days and went smoothly as Jack and Charles navigated their way through all of the required steps. A cherry picker was hired for the second day to access the roof and he also appeared to work well with Charles. Very pleased with the final result. Based on my experience, I can definitely recommend Charles Bickham Plumbing & Heating for potentially problematic installations of a gas combi boiler. Would use again.
Customer in Kent Posted on 22/06/2022 , work completed 22/06/2022
Charles Bickham Plumbing & Heating
Customer Service
Quality
Value
We have been using Charles Bickham Plumbing & Heating since the company began. They have carried out such works as installing new en-suite, cloakroom, kitchen and boiler. They are a most professional and friendly company who arrive on the day and time booked. We highly recommend Charles Bickham. A first class plumbing and heating company.
Customer in East Sussex Posted on 21/05/2022 , work completed 30/03/2022
New Viesman boiler
Customer Service
Quality
Value
Very efficient from start to finish Charles quoted me and we went ahead with the quote, they turned up on time and was extremely efficient and tidy would recommend them to anyone. Very pleased.
John in Kent Posted on 31/01/2022 , work completed 24/01/2022
Boiler service and advice.
Customer Service
Quality
Value
We have just moved into this property and were recommended to contact Charlie. We required a boiler service and wanted to review our heating and water system. He carried out the service efficiently, and we very much appreciated the time he took to discuss the options available to us for the heating and water system. He gave us approximate costs "there and then", and we have asked him to email us a written quotation. Impressed!
Customer in East Sussex Posted on 26/01/2022 , work completed 26/01/2022
Annual boiler service
Customer Service
Quality
Value
Charles carried out the annual service to the Viessmann boiler he installed a couple of years ago. As usual, all done very efficiently, quickly and professionally. Charles helped us devise a new hot water and shower system when we moved here. His quote was detailed but very clear and very reasonable. The subsequent work was done quickly, cleanly and very professionally. Have already recommended him to a neighbour and would happily do the same again.
Customer in East Sussex Posted on 21/01/2022 , work completed 21/01/2022
Excellent job
Customer Service
Quality
Value
Replaced an old, faulty boiler and changed the positioning. All done in one day along with a couple of new TRVs and a flush. Very happy with the job done. The on-site engineer was very friendly and competent. Everything was left clean and his instructions on the new system were clear. Charles was easy to communicate with and was patient with all my questions. Highly recommended.
Simon in Kent Posted on 13/12/2021 , work completed 08/12/2021
Boiler Service
Customer Service
Quality
Value
Charles came when he said he would, and his work was to his usual high standard. He is pleasant, trustworthy and totally professional. I would not wish to use any other company.
Colin in East Sussex Posted on 03/12/2021 , work completed 03/12/2021
A big job-but carried out with care and skill
Customer Service
Quality
Value
We have plans to change our kitchen and so, wanted to not only replace the existing boiler, but move it to the garage and remove 9 unwanted pipe drops in the kitchen. So this wasn't a straight forward swap and entailed new pipe runs to upstairs and downstairs. Guided by Charlie, we now have a new boiler, all pipework concealed and additional space in the kitchen-just what we wanted. From quote to completion everything was very professional. We were without hot water/heating for one night, but with a major change like this it was what we expected. Jack worked hard for the 4 days he was here, the quality of workmanship was excellent and couldn't be faulted. Clean and tidy, would recommend them to anyone.
Customer in East Sussex Posted on 24/11/2021 , work completed 11/11/2021
Replaced old & faulty boiler
Customer Service
Quality
Value
I live abroad and have tenants in our property and it can be difficult to manage problems with the property when they arise from abroad. Charles was very efficient at responding to my enquiry and once realising the boiler needed replacing went above and beyond to carry out the work the next working day as the tenants have a young child. Very competitive pricing and great to deal with. Would highly recommend!
Louise in East Sussex Posted on 19/10/2021 , work completed 18/10/2021
Great job
Customer Service
Quality
Value
This business was recommended to me by a friend. Jack fitted a new Viessman boiler on 20/10/20 with a power flush and all neatly completed in a day with no problems then or since. Annual service carried out yesterday by Jack and I was even able to return his favourite screwdriver that had previously fallen in a fairly inaccessible void behind the tank! Clean, efficient and professional service at reasonable prices. Good to chat with Jack on common interests as well. I have recommended the business to two friends recently.
Keith in East Sussex Posted on 19/10/2021 , work completed 18/10/2021
The Whole Package
Customer Service
Quality
Value
Installation of replacement Viessmann 111-W Combi-boiler and one replacement Radiator. From the visit to assess the work, through quotation and installation Charles Bickham Plumbing & Heating showed extreme professionalism. The knowledge of the product was outstanding and installation was undertaken within 7 hours, in a clean and friendly manner. The Vicare control system was well explained and we couldn't be happier. The quotation was competitive and final invoice was as quoted. I would have no hesitation in recommending them.
Customer in West Sussex Posted on 18/10/2021 , work completed 13/10/2021
conveys confidence in his work.
Customer Service
Quality
Value
Charles is someone who gives you confidence in the work he does. He serviced my Viessmann condensing boiler for the first time, found some left-over problems from the previous service & resolved them. Glad I found him. plus his charges are very reasonable, compared with some! Highly recommended.
Customer in East Sussex Posted on 29/09/2021 , work completed 28/09/2021
Efficient boiler installation
Customer Service
Quality
Value
I contracted Charles Bickham Plumbing & Heating to remove an old boiler from the kitchen of the house I recently moved into, which didn't work, and to install a new combi condensing boiler in the downstairs loo. This involved removing the old boiler and immersion heater, pipes, wiring and the flue, before fitting the new boiler. The existing radiators and pipes were all flushed through and descaled and the tanks in the loft were drained. Jack worked tirelessly by himself on the first day and was joined by Fred on day two. I was surprised at how many skills they had, including plumbing, wiring, pipe work, installing electric sockets, gas fitting, carpentry, and cleaning up after themselves as they went along. They consulted with me about where I wanted things to go, patiently answered all my questions, and even made a special trip to the builder's yard to try and find a particular brick to replace the hole left after removing the old external flue. Charles, the company owner, arrived in the early evening to check the installation, and tried to explain the app which controls the boiler system to me, which is a work in progress. However, he is able to log on to the app and keep an eye on how the system is operating, which is reassuring. He has also answered my post-installation queries promptly. Charles is a very enthusiastic champion of Viessman boilers. I was very impressed by how efficient the whole installation and was and would not hesitate to recommend this company.
Customer in East Sussex Posted on 15/09/2021 , work completed 01/09/2021
Very happy customer
Customer Service
Quality
Value
I'd have no hesitation in recommending these guys. Charlie is very professional and inspires a lot of confidence in me. His young guys Jack and Fred spent 2 days with us installing a new boiler, led by Jack. Jack was polite, helpful, intelligent, very hard working and was very receptive to working around 3 of us working from home on Zoom with one attending an interview online. The work was neat and tidy, all mess cleared up. Fred was new to the firm and was fast and effective. When we had a small hitch understanding which rads needed thermostatic valves, Fred changed one without hesitation. Overall I am delighted to have chosen Charlie's firm. Well done chaps from a very happy customer. I just need to pay now.....
Simon in Kent Posted on 02/09/2021 , work completed 26/08/2021
No fuss Boiler replacement.
Customer Service
Quality
Value
Charles gave me two very competitive estimates compared with my usual gas man, and a perfect date for installation. Jack arrived exactly on time and carried out the installation with no fuss and on only two teas! I have now a top of the range Viessmann boiler full wi fi very happy with Charles and Jack's work. Recommend this company with 5 stars.
Geoff in Kent Posted on 23/07/2021 , work completed 08/07/2021
New combi boiler installation
Customer Service
Quality
Value
Charles impressed us as soon as he entered the house, his knowledge and can do approach gave us confidence in his ability to carry out the work. The work was carried out on time and at the price quoted, with great efficiency - quick, clean and any minor problems overcome without hesitation or fuss. We could not fault the workmanship or materials used, the price was very competitive and we would definitely reccommend Charles and Jack to anyone who needs a good, trustworthy, plumbing service.
Don in East Sussex Posted on 29/06/2021 , work completed 18/06/2021
A first-class plumbing service
Customer Service
Quality
Value
We have been most fortunate to have Charles Bickham Plumbing carry out all our plumbing needs over the years to installing a new en-suite, new boiler with updating of radiators, yearly boiler service and just recently the installation of a new cloakroom. This has been carried out in a most professional and efficient manner. Each time we have used their services, they have always been most considerate of our home when carrying out any plumbing work. Their aftercare service is first class. We would have no hesitation in recommending Charles Bickham Plumbing Services as a thoroughly reliable company.
Customer in East Sussex Posted on 11/05/2021 , work completed 28/11/2020
Boiler Installation
Customer Service
Quality
Value
The engineer turned up as planned he was extremely efficient clean and tidy. It was not an easy installation as the boiler was in a very awkward place.
Customer in East Sussex Posted on 08/05/2021 , work completed 05/05/2021
New boiler
Customer Service
Quality
Value
Charles Bickham plumbing and heating replaced my boiler on 26.4.21. They turned up on time, worked diligently and efficiently all day; were polite and considerate and cleared up any mess. I would highly recommend them.
Alison in East Sussex Posted on 29/04/2021 , work completed 26/04/2021
Leak under the floorboards
Customer Service
Quality
Value
Oh gosh, all of a sudden water appears on ceiling above the lounge/hall. I contacted Charles who rescheduled his work despite being short handed and came to investigate straight away. He found and repaired a pinhole leak caused by poor workmanship when the house was built 55 years previous. Thanks Charles, even a pinhole leak can cause lots of damage if not sorted quickly.
David in Buckinghamshire Posted on 30/03/2021 , work completed 29/03/2021
Tidy, efficient and considerate
Customer Service
Quality
Value
Charles Bickham Plumbing installed a combi boiler gas central heating system from scratch in my flat. Charlie was helpful and came quickly to quote, they started the work shortly after I received approval and completed the work quickly and carefully. They left everything neat and considered all of my future renovations in the installation. I wouldn't hesitate to recommend Charles Bickham plumbing!
Customer in East Sussex Posted on 25/03/2021 , work completed 12/03/2021
Fantastic work.
Customer Service
Quality
Value
Great work, thank you. Highly recommended, nice polite tradesmen. Good communication, courteous, tidy. Will use again.
Customer in East Sussex Posted on 12/03/2021 , work completed 01/03/2021
New Boiler Installation
Customer Service
Quality
Value
Installing a new boiler through Charles Bickham Heating & Plumbing has proved an excellent decision. The installation itself was carried out with professionalism, confidence and good cheer. Schedules were met, a competitive quote met and post installation help provided swiftly and efficiently. Charles and Jack make a good team and I can see them moving ahead from strength to strength in the future. I have no hesitation recommending them.
Customer in Kent Posted on 27/01/2021 , work completed 20/01/2021
Boiler replacement
Customer Service
Quality
Value
Very prompt and competitive estimate from Charles. The work was carried out very efficiently by Jack who was courteous, cheerful and hard working throughout the day. I would highly recommend Charles Bickham Plumbing and Heating.
Customer in East Sussex Posted on 25/01/2021 , work completed 14/01/2021
Saved us from a flood!
Customer Service
Quality
Value
Charles arrived very promptly when the pipe under our utility sink burst. I wasn't able to turn the stopcock off and so we had to catch the water until he came to rescue us. He speedily turned off the water and replaced the pipes, all with a calm, friendly presence!
Customer in East Sussex Posted on 23/01/2021 , work completed 19/01/2021
Boiler installation and new radiators
Customer Service
Quality
Value
Excellent service, very responsive, courteous, professional and installation was neat and tidy. Boiler and radiators delivered within budget and on time. Charlie and his team are customer focussed when carrying out the job, but also appear keen to build a lasting relationship. Highly recommended.
Customer in East Sussex Posted on 19/01/2021 , work completed 19/11/2020
Boiler renewal
Customer Service
Quality
Value
I contacted both Viessmann and Valliant boiler manufacturers for their local recommended installers. The Vaillant installer supplied a quote quite quickly, Charles Bickham was a little slower. I also had a local plumber come to give a quote and he wanted to install boiler for cash which of course suggests that he would not declare it for VAT ect and of course no extended warranty, he was about £600 more expensive to. I chose Charles as he was competitive compared to the Valliant guy and was the installer of my preferred boiler Viessmann. One of his guys Jack arrived on the agreed date and time and started work straight away after I gave him a walk through of our house. He wore a mask at all times, was very polite, tidy and hard worker. His standard of work was high, he was very knowledgeable and efficient. I had new system boiler fitted ( my old boiler was vented) along with a new motorised valve, tank thermostat (at my request) and he removed pump and heating header tank in loft, as well as a power flush. I would highly recommend Charles Bickham especially if it's Jack who carries out the work. Invoiced as per original quote. :)
Customer in East Sussex Posted on 09/12/2020 , work completed 09/12/2020
Excellent Service
Customer Service
Quality
Value
New Viessmann 100-W to replace my old combi boiler. Very professional advice from Charles and excellently fitted by Jack who worked cheerfully all day in a mask in very hot weather and gave me very clear information on the boiler and its controls. Great team and I am delighted with the new boiler. I would not hesitate in recommending them.
Customer in East Sussex Posted on 08/09/2020 , work completed 13/08/2020
Efficient, professional boiler installation.
Customer Service
Quality
Value
Charles Bickham and his team replaced two old boilers and also split the house into two different sections for heating and hot water. The house had some old wiring which could have been problematic, but it was all dealt with quickly and efficiently. I was kept informed at all times which I appreciated and I would fully recommend Charles and his team - thank you!
Customer in East Sussex Posted on 12/07/2020 , work completed 09/07/2020
Very professional service - Thank-you
Customer Service
Quality
Value
Great Service by Charlie and his team. Very professional from start to finish ... kept me informed as to when his team would arrive and the job was completed very efficiently and tidily. Plumber was a pleasure and explained things very clearly to me. Wouldn't hesitate to recommend to others. Thank-you.
Customer in East Sussex Posted on 30/06/2020 , work completed 29/06/2020
New boiler
Customer Service
Quality
Value
Having had a horrific experience with a boiler installation by a different supplier at our previous home, I have to say we were delighted (and relieved!) that Charles was so quick and professional. It is never fun being without heat in winter but Charles and James were brilliant and the Viessmann boiler is very effective.
Customer in East Sussex Posted on 08/03/2020 , work completed 26/02/2020
Top man
Customer Service
Quality
Value
Helped out over the phone - could have easily ripped me off by sending someone out but chatted a basic issue through over the phone to help on a cold night! Definitely recommend and will always use going forward. Highly recommended.
Shaun Posted on 07/02/2020 , work completed 07/02/2020
Bloody good show
Customer Service
Quality
Value
New boiler & new bathroom
Mayfield Chap Posted on 01/01/2020 , work completed 01/01/2020
Best Heathfield plumber
Customer Service
Quality
Value
Great service and very knowledgeable even of our quirky heating system. Really good value too.
Ben@Wetwood Posted on 07/12/2019 , work completed 07/12/2019
Excellent service
Customer Service
Quality
Value
Charles has now completed 3 jobs for us over the last couple of years and I have been delighted with the results on every occasion. He is very diligent and professional and reasonably priced. I would happily recommend him to anyone.
Ray Posted on 13/11/2019 , work completed 13/11/2019
Reliable
Customer Service
Quality
Value
We have used Charles for some years now and have always found him to be very thorough and reliable. Would highly recommend.
Lettings Agents Posted on 01/11/2019 , work completed 01/11/2019
Recommended plumber
Customer Service
Quality
Value
Thermostatic valves fitted to all towel rails
Anne Posted on 14/06/2019 , work completed 14/06/2019