Charles Bickham plumbing and heating

The engineer arrived on time at 8-30 and placed protective mats in the work area, preparation to remove the existing old boiler. The engineer made adaptions to the existing services in preparation to connect the new boiler, and the whole process was carried out in accordance with the quotation. On completion the relevant instruction manuals were provided, and the site was left clean.

Charles Bickham provided a friendly and reliable service. The Veissmann boiler system is really efficient and I like the fact that I can control everything from an app on my phone. Charles is able to control my system remotely if anything should go wrong. The ten year guarantee is also a bonus. Charles has answered all my queries post installation. I am one happy customer.

Replaced a 30 year boiler with a great replace Viesmann, improved the water pressure from system boiler to mains pressure unvented boiler. Heating great and more efficient, and water pressure excellent. No issues and well done!

Charlie installed our boiler a few years ago with his cheerfullness and attention to detail and overcame some problems with previous plumbing work, nothing is to much trouble or diffiicult, he tackles every problem with cheerfullness and proffessionally. Since then he has serviced the boliler every year, always punctuallly. I would recommend Charles Bickham Plumbing and Heating to anyone who wants a first rate job done with a very pleasant helpful team.

Charles came to give a quote, which I was more than satisfied with…. My old boiler gave up the ghost after over 20yrs…..! An assessment was done, including boiler , adjustments to the flue new pipe work under the sink…. Amazing service, cleaning up as going along, took most of the day, but so happy to have water and heat, never more appreciated I can tell you…..! Thank you….. Liz C

I met Charles at the flats to review the boiler's condition and it was agreed they were on their last leg - over 15 years old so he provided a very competitive quotation for the replacement of the 2 old boilers with Viessman Vitodens condensing hydrogen ready boilers. Only 2 weeks later Charles colleague Jack arrived and he completed the work over 2 days which was excellent. The tenants were not inconvenienced in any way. All the compliance documentation was supplied within 24 hours. A 5 star service. Thank you

We needed a very old cast iron Rayburn (providing range cooking, hot water and central heating) removed and replaced with a new boiler as part of a kitchen renovation. It became clear during the renovations that we would need a new hot water cylinder and that complication was dealt with smoothly. Installation was carried out within the agreed time and to a high standard, communication was good and Charlie checked with us that everything was satisfactory before submitting his bill. I would feel completely confident in asking Charlie and Jack to take on any heating and plumbing work on our property.

I am extremely satisfied with the work carried out by Charles and Jack to replace our dated boiler with a new viessmann model. This included relocating to the other side of a solid brick wall. Communication prior to the job was excellent and was able to be conducted remotely over phone and via messaging. Both Charles and Jack were professional and conscientious throughout the work on the day. They made sure to explain everything and answer any questions I had. Very tidy work and the new boiler seems like a vast improvement already. Highly recommend.

Not the first time I have had work done. My experience has been stress free, excellent communication, trustworthy to arrive when they say and knowing I will get a good job done in an efficient, clean and tidy way.

Easy to communicate with. Job done in no time at all. Nice to be able to work with independent contractors rather than the big boys that didn’t give the same level of service at all in the past.

This work was carried out by a very pleasant young man, very helpful, infomative, and thorough. I didn't feel uncomfortable having him in my home.

Our boiler packed up and Charles Bickham came round promptly to help review the situation and recommended a replacement. A week on the new boiler was installed. They were very professional, explained the process every step of the way and helped with the Hive integration as well. I would highly recommend them.

Efficient, friendly and prompt service that is rarely found nowadays. The installer of my new boiler was very pleasant and kept me up to date with progress.

Very timely installation, highly skilled and personable engineer. The process & the operating instructions were both very well explained Would not hesitate to recommend Charles & Jack, to others, and will certainly use again, when the occasion arises.

New boiler fitted three years ago and serviced each year by Charles Bickham Plumbing. Staff are professional, polite and complete jobs on time with minimal disruption and mess. Happy to recommend their services.

We have used Charles Bickham Plumbing and Heating a number of times over the years and have always been pleased with their prompt and efficient service. This time was no different. Jack the engineer who carried out the installation of our new boiler, was incredibily efficient, polite and friendly. Jack updated us throughout the day on what he was doing and how the installation was coming along. Jack took the time to explain in detail how the controls worked and assisted us where necessary with setting the system up, ensuring that we understood. We would most definitely recommend this company. Great service!

Charles Bickham provided an excellent service throughout and was able to advise on the most suitable replacement combi boiler for our needs. Charlie visited to survey the site, and his engineer fitted the boiler the following week. The work was to a high standard and completed with minimum disturbance. The engineer was polite and informative and ensured the app-based controls were set up and clearly explained. We were very satisfied with the service, value for money and quality, and would recommend Charles Bickham without reservation.

The work comprised the replacement of an existing boiler and some old radiator valves. We were very happy with all aspects of the process from the initial contact and estimate to the completion of the work. The installation engineer worked very hard, was tidy in his work and was very polite, keeping us informed of progress and explaining the nature of the work being carried out. We are similarly very happy with the performance of the new boiler which chosen in accordance with their recommendations.

We liked Charles's attention to detail and honesty from the start. He took the time to explain all the options we had regarding boilers / sensors / thermostats and answered all our questions before suggesting the equipment that would best suit our needs. We have to say a big thank you to Jack who carried out the work; his hard work and skill mean that the installation is immaculate. The old pipes and tanks were removed cleanly and dust and disruption were kept to a minimum. The new pipework, both internal and external, is very neat, and you would struggle to spot where the old flue once left the house. Overall, we could not be happier with the result, and would highly recommend Charles Bickham Plumbing and Heating.

Look, I'm a grumpy old git. You've got to impress me to even get me to fill one of these flippin' reviews in. The fact that I've done it says it all!

This company's work is at a very high standard at a very reasonable price, they are polite and professional, all the work carried out was really neatly done in just 2 days, Throughout the job, everything was kept clean and tidy. I honestly haven’t got anything negative to say, thank you.

Charles was very professional and polite throughout the installation of a Viessmann Vitodens 050-W gas combi boiler and completed the agreed work to my full satisfaction. The job was not straightforward as: (1) I wanted to move the boiler; (2) the gas flue is relatively inaccessible, being on a sloping roof in a busy block of flats; (3) access to the flue in the loft was not straightforward. Despite this, I was impressed how efficiently Charles assessed the potential issues when asked to quote, and this gave me confidence that the work would be completed without a hitch. The job straddled two days and went smoothly as Jack and Charles navigated their way through all of the required steps. A cherry picker was hired for the second day to access the roof and he also appeared to work well with Charles. Very pleased with the final result. Based on my experience, I can definitely recommend Charles Bickham Plumbing & Heating for potentially problematic installations of a gas combi boiler. Would use again.

We have been using Charles Bickham Plumbing & Heating since the company began. They have carried out such works as installing new en-suite, cloakroom, kitchen and boiler. They are a most professional and friendly company who arrive on the day and time booked. We highly recommend Charles Bickham. A first class plumbing and heating company.

Very efficient from start to finish Charles quoted me and we went ahead with the quote, they turned up on time and was extremely efficient and tidy would recommend them to anyone. Very pleased.

We have just moved into this property and were recommended to contact Charlie. We required a boiler service and wanted to review our heating and water system. He carried out the service efficiently, and we very much appreciated the time he took to discuss the options available to us for the heating and water system. He gave us approximate costs "there and then", and we have asked him to email us a written quotation. Impressed!

Charles carried out the annual service to the Viessmann boiler he installed a couple of years ago. As usual, all done very efficiently, quickly and professionally. Charles helped us devise a new hot water and shower system when we moved here. His quote was detailed but very clear and very reasonable. The subsequent work was done quickly, cleanly and very professionally. Have already recommended him to a neighbour and would happily do the same again.

Replaced an old, faulty boiler and changed the positioning. All done in one day along with a couple of new TRVs and a flush. Very happy with the job done. The on-site engineer was very friendly and competent. Everything was left clean and his instructions on the new system were clear. Charles was easy to communicate with and was patient with all my questions. Highly recommended.

Charles came when he said he would, and his work was to his usual high standard. He is pleasant, trustworthy and totally professional. I would not wish to use any other company.

We have plans to change our kitchen and so, wanted to not only replace the existing boiler, but move it to the garage and remove 9 unwanted pipe drops in the kitchen. So this wasn't a straight forward swap and entailed new pipe runs to upstairs and downstairs. Guided by Charlie, we now have a new boiler, all pipework concealed and additional space in the kitchen-just what we wanted. From quote to completion everything was very professional. We were without hot water/heating for one night, but with a major change like this it was what we expected. Jack worked hard for the 4 days he was here, the quality of workmanship was excellent and couldn't be faulted. Clean and tidy, would recommend them to anyone.

I live abroad and have tenants in our property and it can be difficult to manage problems with the property when they arise from abroad. Charles was very efficient at responding to my enquiry and once realising the boiler needed replacing went above and beyond to carry out the work the next working day as the tenants have a young child. Very competitive pricing and great to deal with. Would highly recommend!

This business was recommended to me by a friend. Jack fitted a new Viessman boiler on 20/10/20 with a power flush and all neatly completed in a day with no problems then or since. Annual service carried out yesterday by Jack and I was even able to return his favourite screwdriver that had previously fallen in a fairly inaccessible void behind the tank! Clean, efficient and professional service at reasonable prices. Good to chat with Jack on common interests as well. I have recommended the business to two friends recently.

Installation of replacement Viessmann 111-W Combi-boiler and one replacement Radiator. From the visit to assess the work, through quotation and installation Charles Bickham Plumbing & Heating showed extreme professionalism. The knowledge of the product was outstanding and installation was undertaken within 7 hours, in a clean and friendly manner. The Vicare control system was well explained and we couldn't be happier. The quotation was competitive and final invoice was as quoted. I would have no hesitation in recommending them.

Charles is someone who gives you confidence in the work he does. He serviced my Viessmann condensing boiler for the first time, found some left-over problems from the previous service & resolved them. Glad I found him. plus his charges are very reasonable, compared with some! Highly recommended.

I contracted Charles Bickham Plumbing & Heating to remove an old boiler from the kitchen of the house I recently moved into, which didn't work, and to install a new combi condensing boiler in the downstairs loo. This involved removing the old boiler and immersion heater, pipes, wiring and the flue, before fitting the new boiler. The existing radiators and pipes were all flushed through and descaled and the tanks in the loft were drained. Jack worked tirelessly by himself on the first day and was joined by Fred on day two. I was surprised at how many skills they had, including plumbing, wiring, pipe work, installing electric sockets, gas fitting, carpentry, and cleaning up after themselves as they went along. They consulted with me about where I wanted things to go, patiently answered all my questions, and even made a special trip to the builder's yard to try and find a particular brick to replace the hole left after removing the old external flue. Charles, the company owner, arrived in the early evening to check the installation, and tried to explain the app which controls the boiler system to me, which is a work in progress. However, he is able to log on to the app and keep an eye on how the system is operating, which is reassuring. He has also answered my post-installation queries promptly. Charles is a very enthusiastic champion of Viessman boilers. I was very impressed by how efficient the whole installation and was and would not hesitate to recommend this company.

I'd have no hesitation in recommending these guys. Charlie is very professional and inspires a lot of confidence in me. His young guys Jack and Fred spent 2 days with us installing a new boiler, led by Jack. Jack was polite, helpful, intelligent, very hard working and was very receptive to working around 3 of us working from home on Zoom with one attending an interview online. The work was neat and tidy, all mess cleared up. Fred was new to the firm and was fast and effective. When we had a small hitch understanding which rads needed thermostatic valves, Fred changed one without hesitation. Overall I am delighted to have chosen Charlie's firm. Well done chaps from a very happy customer. I just need to pay now.....

Charles gave me two very competitive estimates compared with my usual gas man, and a perfect date for installation. Jack arrived exactly on time and carried out the installation with no fuss and on only two teas! I have now a top of the range Viessmann boiler full wi fi very happy with Charles and Jack's work. Recommend this company with 5 stars.

Charles impressed us as soon as he entered the house, his knowledge and can do approach gave us confidence in his ability to carry out the work. The work was carried out on time and at the price quoted, with great efficiency - quick, clean and any minor problems overcome without hesitation or fuss. We could not fault the workmanship or materials used, the price was very competitive and we would definitely reccommend Charles and Jack to anyone who needs a good, trustworthy, plumbing service.

We have been most fortunate to have Charles Bickham Plumbing carry out all our plumbing needs over the years to installing a new en-suite, new boiler with updating of radiators, yearly boiler service and just recently the installation of a new cloakroom. This has been carried out in a most professional and efficient manner. Each time we have used their services, they have always been most considerate of our home when carrying out any plumbing work. Their aftercare service is first class. We would have no hesitation in recommending Charles Bickham Plumbing Services as a thoroughly reliable company.

The engineer turned up as planned he was extremely efficient clean and tidy. It was not an easy installation as the boiler was in a very awkward place.

Charles Bickham plumbing and heating replaced my boiler on 26.4.21. They turned up on time, worked diligently and efficiently all day; were polite and considerate and cleared up any mess. I would highly recommend them.

Oh gosh, all of a sudden water appears on ceiling above the lounge/hall. I contacted Charles who rescheduled his work despite being short handed and came to investigate straight away. He found and repaired a pinhole leak caused by poor workmanship when the house was built 55 years previous. Thanks Charles, even a pinhole leak can cause lots of damage if not sorted quickly.

Charles Bickham Plumbing installed a combi boiler gas central heating system from scratch in my flat. Charlie was helpful and came quickly to quote, they started the work shortly after I received approval and completed the work quickly and carefully. They left everything neat and considered all of my future renovations in the installation. I wouldn't hesitate to recommend Charles Bickham plumbing!

Great work, thank you. Highly recommended, nice polite tradesmen. Good communication, courteous, tidy. Will use again.

Installing a new boiler through Charles Bickham Heating & Plumbing has proved an excellent decision. The installation itself was carried out with professionalism, confidence and good cheer. Schedules were met, a competitive quote met and post installation help provided swiftly and efficiently. Charles and Jack make a good team and I can see them moving ahead from strength to strength in the future. I have no hesitation recommending them.

Very prompt and competitive estimate from Charles. The work was carried out very efficiently by Jack who was courteous, cheerful and hard working throughout the day. I would highly recommend Charles Bickham Plumbing and Heating.

Charles arrived very promptly when the pipe under our utility sink burst. I wasn't able to turn the stopcock off and so we had to catch the water until he came to rescue us. He speedily turned off the water and replaced the pipes, all with a calm, friendly presence!

Excellent service, very responsive, courteous, professional and installation was neat and tidy. Boiler and radiators delivered within budget and on time. Charlie and his team are customer focussed when carrying out the job, but also appear keen to build a lasting relationship. Highly recommended.

I contacted both Viessmann and Valliant boiler manufacturers for their local recommended installers. The Vaillant installer supplied a quote quite quickly, Charles Bickham was a little slower. I also had a local plumber come to give a quote and he wanted to install boiler for cash which of course suggests that he would not declare it for VAT ect and of course no extended warranty, he was about £600 more expensive to. I chose Charles as he was competitive compared to the Valliant guy and was the installer of my preferred boiler Viessmann. One of his guys Jack arrived on the agreed date and time and started work straight away after I gave him a walk through of our house. He wore a mask at all times, was very polite, tidy and hard worker. His standard of work was high, he was very knowledgeable and efficient. I had new system boiler fitted ( my old boiler was vented) along with a new motorised valve, tank thermostat (at my request) and he removed pump and heating header tank in loft, as well as a power flush. I would highly recommend Charles Bickham especially if it's Jack who carries out the work. Invoiced as per original quote. :)

New Viessmann 100-W to replace my old combi boiler. Very professional advice from Charles and excellently fitted by Jack who worked cheerfully all day in a mask in very hot weather and gave me very clear information on the boiler and its controls. Great team and I am delighted with the new boiler. I would not hesitate in recommending them.

Charles Bickham and his team replaced two old boilers and also split the house into two different sections for heating and hot water. The house had some old wiring which could have been problematic, but it was all dealt with quickly and efficiently. I was kept informed at all times which I appreciated and I would fully recommend Charles and his team - thank you!

Great Service by Charlie and his team. Very professional from start to finish ... kept me informed as to when his team would arrive and the job was completed very efficiently and tidily. Plumber was a pleasure and explained things very clearly to me. Wouldn't hesitate to recommend to others. Thank-you.

Having had a horrific experience with a boiler installation by a different supplier at our previous home, I have to say we were delighted (and relieved!) that Charles was so quick and professional. It is never fun being without heat in winter but Charles and James were brilliant and the Viessmann boiler is very effective.

Helped out over the phone - could have easily ripped me off by sending someone out but chatted a basic issue through over the phone to help on a cold night! Definitely recommend and will always use going forward. Highly recommended.