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Endorsed by Which? Trusted Traders

Chelsfield Solar

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4.9

66 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Solar PV is a renewable energy technology whereby electricity is generated by solar panels or roof-tiles. This is a planet friendly technology that generates electricity at source, where it is needed.

Chelsfield Solar is one of the pioneers of solar PV in the UK, designing and installing since 2002. We are specialists in PV and are a highly experienced team of accredited installers and also electrical contractors since 1998 with an outstanding reputation for professionalism, integrity and attention to detail. We provide a complete integration service for solar PV including design, project management, supply and installation for domestic, commercial and community use. We operate throughout the South East including London.

Not only are we part of the Which? Trusted Trader Network, when Which? needed advisors for its solar PV advice forums we were pleased to be their industry experts to assist with their consumer queries.

What we do

  • Renewable energy

    • Solar panels
    • Solar Panel Maintenance
  • Electricians

    • Electrical installations
    • Electrical testing services
    • Electrical emergency services
  • More Services

    • solar panel installation
    • maintenance and servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
66 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Oustanding
Customer Service
Quality
Value
Chelsfield were on my short list of potential installers. By chance they were carrying out an installation nearby so I was able to carry out due diligence on both the scaffolders and the installation team. All very positive so I asked for the survey which was also excellent with practical sound advice on the positioning of the panels. As anticipated everything proceeded smoothly and efficiently with great level of communication with everyone in the team So highly recommended.
Customer in Hertfordshire Posted on 11/05/2022 , work completed 05/05/2022
Buyer beware - awful customer experience and total incompetence
I first contacted this company in early January this year to request a quote for installation of solar panels. I had done the research, read really positive reviews on this company, so they were first on my list of contacts. The contact I spoke to first was Dorothy, who I believe deals with customer queries, and she seemed fairly pleasant. She asked me for my annual estimated electricity usage, which I provided in my email of 29.1.22. A Mr. Joe Burge then came round to conduct a survey on Friday, 25th March when my husband spoke to him and his colleague and Mr. Burge took the relevant measurements. They informed him they would let us have a finalised quote following the survey in a week's time. I chased the company after a week as I hadn't heard from them, and Dorothy then sent me an email stating, and I quote, " At the survey, the surveyor took a measurement of your tiles (the edge to edge, ‘tab’ length), which I think is wrong. If possible and if it is safe for you to do so, would you be able to reach the bottom row and measure the tile please:" I phoned Dorothy about this and expressed my unhappiness at being asked to do this, firstly, because we ourselves could make a mistake as Mr. Burge did and he's presumably trained - and we are not! Secondly, my husband and I are in our sixties and concerned about safety issues. To my shock, Dorothy was extremely rude and sarcastic, reluctant to have the survey re-done. Absolutely appalling, unprofessional behaviour. Don't use!
Customer in Greater London Posted on 08/04/2022 (Reviewer did not use service)
The trader replied (on 12/04/2022)
Thank you for your comments. As per my conversation directly with you, I apologise if you feel our initial assessment process fell short of your expectations. We pride ourselves on a detailed and honest approach, as our reviews show. I was under the impression the return of our surveyor the following day overcame your concerns. Whilst I believe this is a unique occurrence, I assure you we take this seriously and we will look at how we can improve our service.
Assistance given by Chelsfield Solar of Hertford with solar generation system
Customer Service
Quality
Value
For the last 10 years my domestic PV system (3.96 kw peak) has worked continuously, but several days ago it suddenly stopped generating for no apparent reason, and the (Solaredge) inverter's LCD screen indicated the code for 'internal software error'. I rang Solaredge and one of their staff tried to re-set the inverter remotely, but couldn't do so and said I would need contact a relevant company to request a visit by their staff. Having rung Chelsfield Solar of Hertford (their website contained much useful and well ordered material) I spoke to Natalie who certainly seemed more knowledgeable than Solaredge's own staff. The latter had been very helpful and sympathetic but didn't suggest what she suggested -- namely that I initially just try re-booting the system by turning off (and back on) both the inverter output and my modem/router (in the manner she stipulated). After some minutes the application of her advice had totally resolved the problem, free of any charge to me for her time (per her company's policy re. assistance given over the 'phone). She also supplied very useful information about various aspects of Solaredge inverters etc., and I would wholeheartedly recommend her company as a first port of call for anyone with a PV system malfunction.
Customer in Essex Posted on 12/02/2022 , work completed 08/02/2022
Excellent job - very pleased
Customer Service
Quality
Value
Chelsfield installed solar panels on my home roof. They were the most helpful and knowledgeable of all the contractors I spoke to, paid attention to my comments and made their own helpful suggestions. I spoke to several people in the organisation and found they were all knowledgeable and helpful. The installation process went without a hitch and I was very impressed at the installation team who did an excellent job, taking care to be as neat as possible with the fitting of wiring and wall boxes. The whole system was installed in one day. The panels have been working well since installation nearly 2 months ago. In all I am very pleased with my choice.
William in Hertfordshire Posted on 31/01/2022 , work completed 10/12/2021
The trader replied (on 03/02/2022)
Thank you so much for your kind review and hope you are enjoying you lovely new system.
Solar Panels
Customer Service
Quality
Value
I contacted six companies for quotes before picking Chelsfield. I choose them as they were the only company to offer a no obligation site visit to discuss the quote and they are Which approved. Mike came to our house and inspected our roof, explained the install process and advised us on the best position for the battery. He also talked to us about the bird nest protection which stopped birds and rodents getting under the panels and possible causing damage. No other company mentioned this. The install was booked and the scaffolding company they used were excellent turning up on time and doing a professional job. The install of the solar system was then completed again very efficiently and all the cables were run through the internal walls. The whole process was done professionally and once finished you would never had known they were here. I cannot recommend this company more highly from the installers to Natalie and Dorothy in the office they could not have been more helpful and knowledgeable.
Customer in Hertfordshire Posted on 30/12/2021 , work completed 06/10/2021
The trader replied (on 03/02/2022)
Thank you for taking the time to leave such a kind and detailed review. We hope you are still enjoying generating electricity from the sun!
Very satisfied customers
Customer Service
Quality
Value
We contacted Chelsfield Solar about a problem with pigeons underneath our solar panels and the resulting earthing faults. From the first phone call they had a good understanding of the situation. They were prompt in responding and efficient in the work they had to do. At all stages they were courteous and helpful, explaining what they had to do. We felt confident in what they were doing. Chelsfield Solar will be our first choice for help if there are any further problems with our system. We strongly recommend them.
Malcolm in Hertfordshire Posted on 06/02/2021 , work completed 21/02/2003
The trader replied (on 17/02/2021)
Thank you so much for taking the time to leave a review and for your kind words.
SOLAR PANELS AND TESLA BATTERY INSTALLATION
Customer Service
Quality
Value
From planning to installation, an all-around painless procedure. We felt we were listened to well when discussing our requirements, installation team hard-working and efficient. We now look forward to the benefits of our system.
Customer in Essex Posted on 06/08/2020 , work completed 20/08/2006
The trader replied (on 14/08/2020)
Thank you so much for taking the time to leave a review. We are very pleased all went well and hope you enjoy your new system.
excellent service
Customer Service
Quality
Value
It was a pleasure dealing with this firm, from start to finish. I would recommend them based on my experience.
Customer in Hertfordshire Posted on 06/07/2019 , work completed 26/06/2019
The trader replied (on 14/08/2020)
Thank you so much for taking the time to leave a review for us and for your kind words.
Great post installation support
Customer Service
Quality
Value
So the reminder came through to submit the twelfth quarterly reading and horror of horrors blank screen and a fault light on the Inverter. Don’t panic the email response said - call Mike. Which I did and he calmly talked me though the checks and readouts, just tripped the RCB fuse switch, reset it and everything came back to life. Mike was very calm and professional. Another reason to use this great business.
Chalker Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 16/05/2019)
Thank you so much for the review and glad we were able to help!
Honest , Reliable & Professional
Customer Service
Quality
Value
I highly recommend Chelsfield Solar. They came to my rescue after I had been misled and defrauded by two previous solar companies. ( I have had a system in place for four years and it has never worked properly despite more than 9 site visits and over £6,000.00 in additional costs ) . In my first phone call to Chelsfield they provided expert advice and helped me to understand exactly what the problem was likely to be with my system. They arranged a site visit and diligently identified all of the problems with the installation and supposed remedial work of the previous companies. They then provided a report for the insurers and explained to me in a jargon free way what the problems were. They reconfigured and repaired the system, (at a cost of almost half what the previous cowboys had charged who did not even fix it ). A very professional and customer focused small business, I have no hesitation in recommending them to you . Tim
timsam Posted on 31/10/2018 , work completed 31/10/2018
The trader replied (on 19/11/2018)
Thanks Tim for your lovely review and positive comments. We are just so glad we were able to sort the problem out and get your Solar PV working as it should!