Endorsed by Which?

Chigwell Bathroom Services

5.0

135 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
135 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Fantastic bathroom
Customer Service
Quality
Value
Well managed bathroom project, with a high standard of workmenship and attention to detail. The house was left tidy and clean each night. Friendly and approachable. Happy to discuss ideas and guide in the right direction. Fantastic new bathroom, I love my lights. Thank you Steve and Jack for all your hard work. I would highly recommend Chigwell Bathrooms.
Customer in Greater London Posted on 13/09/2020 , work completed 11/09/2020
The trader replied (on 12/10/2020)
Our customers dreams are our beliefs. We manage the unbelievable tasks and achieve what you the customer deserves. We put 100% into our work to obtain this. Many thanks for keeping us supplied with drinks Kind regards Steve
DUPLICATE Excellent from start to finish
Customer Service
Quality
Value
We have been really impressed with Steve, Jack and the team and cannot recommend them highly enough. They completed a bathroom overhaul for us in two weeks and the job was brilliantly project-managed and completed to a really high standard. The guys were friendly, professional and tidy - nothing was too much trouble. Wouldn't hesitate to recommend.
Customer in Essex Posted on 02/09/2020 , work completed 21/08/2020
The trader replied (on 07/12/2020)
Thank you guys for a fantastic review. It was a pleasure working for you and knowing we leave another happy customer. Thank you for your business!
Transformed bathroom
Customer Service
Quality
Value
Can’t recommend these guys highly enough. Super quality job and brilliantly project managed to time and budget. Their workmanship was really good and they were really friendly and helpful. Delighted with our new transformed bathroom.
Customer in Greater London Posted on 08/08/2020 , work completed 20/07/2020
The trader replied (on 12/10/2020)
Appreciate your review, many thanks. We aim to please our customers and our team work hard to get the perfect bathroom. The plan you get is built to that design. The 3D plan is like standing in your bathroom, until we bring it to life size. Kind regards Steve
Great work
Customer Service
Quality
Value
They did a brilliant job and they were very friendly. I highly recommend them to others. Thank you.
Customer in Greater London Posted on 24/07/2020 , work completed 24/07/2020
The trader replied (on 12/10/2020)
Your very welcome, I’m glad you appreciate our hard work! We am to please and our customers see this throughout our time working on there project. Regards Steve
So good we used them twice!!
Customer Service
Quality
Value
We want to praise Steve and Jack for bouncing back straight after lockdown, to provide their usual seamless professional service. It was the 2nd job they have done for us, and we had originally chosen them on the warmest recommendation of our neighbours. Like the first job it was complicated - an old house with layers of tiles over a lathe and plaster surface, crumbly old bricks, labyrinthine pipework to move and water flowing between appliances on 4 floors. As we anticipated, they dealt with it all and created us a beautiful new bathroom with no angst to us at all. One of them was present every time a new craftsman joined the project eg tiler, carpenter, electrician, to hand over. Each new trade was executed efficiently and as courteously as Steve and Jack themselves. Our house was swathed by them in protective dustsheets and the carpets were sealed up with an adhesive roll of durable plastic. We were mopped and swept up each night, and the drive was left spotless. Their attention to detail extended to changing the carpet gripper at the edge of the bathrooms tiled floor. They painted the ceiling and even refreshed our paintwork to leave the bathroom sparkling. They were spot on for quality, price and timing and left us with a great end-product. We sincerely recommend them because you do get what you pay for.
Customer in Greater London Posted on 26/06/2020 , work completed 24/06/2020
The trader replied (on 12/10/2020)
Great review and kindest words. You treated us so kindly, and gave us your parking place for both jobs we done for you not forgetting the tea, coffee and biscuits that kept us all going. It was a delight to work for you on two projects, your review said it all! Many thanks Steve
Quality company and very professional
Customer Service
Quality
Value
Chigwell Bathroom Services proved to be everything we were looking for in a bathroom company and certainly lived up to previous reviews. We had to wait a couple of months for them to start as they were already booked up but now I understand why. Steve, Jack and Louie’s attention to detail is quite phenomenal. Each day they arrived promptly just before 8am so always started on time. The hallway, stairs and bedroom carpet were protected initially and then swept and washed down each night. The job was completed on time with minimal disturbance to us generally. Decisions and choices throughout were handled in a very professional manner and with consideration to our requirements. The plasterer and tiler who they obviously use frequently were equally easy to deal with. Our job consisted of new ceiling and lights, fully tiled walls, new tray and screens, toilet, vanity unit, sink and mirror. We now have a wonderful new en suite shower room thanks to these guys and would not hesitate in recommending them to others.
Customer in Greater London Posted on 12/02/2020 , work completed 10/02/2020
The trader replied (on 12/10/2020)
Great review, many thanks for your kind words. We are very booked up and our customers are willing to wait as they know by our nearly 100, 5 star reviews how good a job they will get. We are all eager to start early in the morning, as the 2-3 week slots are calculated between our team! We have so long to rip out, plumbing, before plasterers come in! Then Tiler’s, ect. So the job goes to plan and we finish on time. All the very best Steve
Fast professional installation
Customer Service
Quality
Value
Steve and his team completed my lovely new ensuite bathroom in the agreed time frame. This was despite the job throwing up extra problems due to leaks which had rotted the floor and walls. They took great care with coverings to protect our home before the work began, and vacuumed, swept up and mopped daily throughout the work.
Customer in Greater London Posted on 27/01/2020 , work completed 20/01/2017
Exemplary en-suite bathroom refit
Customer Service
Quality
Value
Stephen, Jack and Louie, in co-ordination with other sub-contracted workmen, did a great job refitting our en-suite bathroom, complete with new shower including glass & tray, radiator, extractor fan & new roof vent, toilet, mirror, basin & cabinet, tiles, walls, lighting and ceilings. Project management was exemplary, with all workmen arriving punctually over the two weeks, and tasks proceeding in a well organised fashion with a minimum of disruption to normal routines. Great attention was paid to clean-up and protective coverings for all areas involved. Full priority was given to our job throughout the task. At all times the team were polite, congenial, and diligent, and team leadership was clearly executed. The job has been completed to an excellent finish and we are very happy with the result. Minor adjustments and queries evolving throughout the job were received cheerfully with a strong commitment to customer satisfaction. In follow up after completion the team went above and beyond the call of duty, even correcting other plumbing faults they observed, unrelated to the en-suite itself. During our own survey of quotations prior to the work we noted Chigwell Bathrooms were not the cheapest, but they were worth any difference. Their expressed commitment to after-service is sincere. They came very well recommended, positive reviews proved correct, and we are very glad we chose them. We recommend them heartily and unreservedly.
Customer in Essex Posted on 19/12/2019 , work completed 29/11/2019
The trader replied (on 06/01/2020)
Many thanks for your great review. It was a pleasure working together. We go that extra mile and if I spot any other little jobs/snags that needs attention during our planned works, we are always happy to get this sorted as well so it causes let problems in the future. Many thanks for keeping the team happy with tea and biscuits throughout the project. A great family to work for!
En-Suite Refurb
Customer Service
Quality
Value
Steve and Jack did the refurbishment of our en-suite. They replaced the old shower, flooring, installed new lighting and shower pump etc. Did a super job. All the floors were covered and there was no mess. Would happily recommend Chigwell Bathroom Services
Customer in Essex Posted on 06/12/2019 , work completed 04/12/2019
The trader replied (on 14/01/2020)
Thanks for your review. It was a challenge just to do part en-suite but the shower did need some renovation work, i.e. the floor under the old tray was so far gone we renewed this in the correct materials free of charge. Sorry to see the 4 star rating on the "value" but I'm sure this is because of the additional supply and installation for the new pump. We only fit the best and being a Stuart Turner twin negative head it wasn't cheap! This work was done after our existing quote as the original pump was leaking and wouldn't do the job in hand. Many thanks for keeping the team in teas & coffee throughout.
Second time we have used CBS
Customer Service
Quality
Value
This is the second job we have asked CBS to do - which tells you a lot. As before, you can trust their quality of work, they are very friendly and very respectful of your house. Glad I was recommended such a good firm.
Customer in Greater London Posted on 21/11/2019 , work completed 18/10/2019
The trader replied (on 14/01/2020)
Many thanks for your review. It was a pleasure to do your second job and so glad we could assist. We treat every home as if its our own and wouldn't do it any other way. I'm very grateful you remembered us!