Endorsed by Which?

Chigwell Bathroom Services

5.0

135 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

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5.0
135 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Bathroom transformation
Customer Service
Quality
Value
We have just had our bathroom and downstairs toilet refurbished by Steve & Jack and both rooms look exactly as we had hoped they would. From day one, Steve and his team treated our home with care and respect, keeping it as clean as possible, with coverings laid over hardwood flooring and carpets and dust sheets over the staircase. They were friendly and pleasant to have around every day. If we had any queries or needed something altering at the last minute they were willing to oblige. Thank you Jack & Louis for hoovering and mopping down each day so that no dust was left around the place. Thanks also to Chris the tiler whose work is very precise and neat and to the plasterers, electrician and mastic man who made it all complete. Chigwell Bathroom Services are well worth what they charge. Attention to detail results in a really good finish and the quality of work is outstanding. We would recommend this company without any hesitation.
Customer in Greater London Posted on 14/11/2019 , work completed 08/11/2019
The trader replied (on 22/11/2019)
Thank you both for your kind words and for leaving us such a great review. It was an absolute pleasure working along side you all to produce the great outcome of your shower room and downstairs WC room. I am delighted with the finished rooms. A big shout out to Juliet for your kind hospitality throughout, keeping us all going with plenty of tea, coffee and biscuits. It was a pleasure working for such a lovely great family.
Family bathroom refurbishment
Customer Service
Quality
Value
Steve and Jack did a fantastic job of completely refurbishing our family bathroom. They were always very pleasant to deal with and worked in a very neat and tidy way each day and ensured they kept everything as clean as possible (protecting the carpets outside the bathroom etc.). They kept us informed throughout the process and responded quickly to any queries we had. The end result is a wonderful family bathroom that suits our needs and looks great - their workmanship is clearly of a high quality. There was some miscommunication with the shop selling the sanitary ware about our new radiator but this issue was resolved quickly and effectively. Apart from this, the work was completed within the schedule.
Customer in Essex Posted on 23/10/2019 , work completed 15/08/2019
The trader replied (on 04/11/2019)
Thank you both for taking the time to leave this lovely review. It was a pleasure working at your home. Being able to talk through our next days work with yourselves and then being left to get on with things insured everything went to plan. We always go that extra mile above the rest of our competitors, for example.. I wasn't happy with the ceiling, so we took it upon ourselves to plaster and paint part of it so it looked as good as the rest of your new bathroom and still getting it finished on time.
Very happy customer
Customer Service
Quality
Value
I recently needed a pipe run under the floor from one side of my house to the other and wasn’t sure how this was going to be possible. I contacted Steve, who I have used in the past for a number of our bathroom refurbishments, always completed on time and to a high standard. He knew immediately what was needed to be done to complete the job, and despite running into a few complications managed to complete the job perfectly and on time. I would highly recommend Steve and Jack without hesitation.
Customer in Essex Posted on 22/10/2019 , work completed 09/10/2019
The trader replied (on 04/11/2019)
Thanks for a great review. It was a task for us to achieve as all the normal routes were not possible. so we did all the work under the floor area gaining access through the floors in two rooms and got the job done. Thank you for looking after us with cups of tea and coffees.
What a transformation!
Customer Service
Quality
Value
Stephen and Jack worked very hard to transform our old leaky bathroom into a cool, modern, fully tiled watertight shower room. Stephen made several suggestions we hadn't really considered which we adopted, and we're really happy with the results. Thanks also to the tiler and mastic man who work alongside CBS for their excellent work. They all kept everything as clean as possible, with Stroll & Roll placed over the carpets and (a first for work we've had done on this house!) very clean dust sheets to protect everything. We would recommend them for anyone considering a new bathroom.
Customer in Greater London Posted on 10/10/2019 , work completed 07/10/2019
The trader replied (on 04/11/2019)
Thanks for your review. It was a hard bathroom to tackle so being able to complete this while you were both away on holiday meant it gave us more time to achieve this and to finish on time. It was very lovely and exciting to hear your thoughts when you got home. Thanks for leaving all the tea & coffee out for us to help ourselves :-)
The only team to use
Customer Service
Quality
Value
Steve and Jack are quite simply the best team you can get and is well worth the wait. Their knowledge, skill and attention to detail is second to none, it was a pleasure having them in the house where they took great care, gave trusted advice and delivered fantastic work. I couldn't recommend them more where you are guaranteed to have an amazing bathroom at the end of it.
Customer in Essex Posted on 01/07/2019 , work completed 29/05/2019
The trader replied (on 14/07/2019)
Thank you for taking the time to write this review! We are very happy to hear from another satisfied customer!
Everything as you would have wanted it
Customer Service
Quality
Value
I have no hesitation in giving CBS the highest review I can. This is what makes them stand out from the rest: real attention to detail for a top quality finish; very tidy, protective mats throughout hallway and stairs, Jack hoovered and mopped down every evening, so no dust around the place; Steve has tons of experience, he knows what is doable and what isn't and you can have confidence in his work; Steve also has a good eye for design, he suggested ideas that improved the look. CBS also work with other top quality professionals eg Chris the tiler did his bit to create a really good finish. Ours was a big job, 6 weeks in total, so it really helps that they are friendly, reliable and are happy to answer your questions. I honestly could not recommend them more.
Customer in Greater London Posted on 21/05/2019 , work completed 04/05/2019
The trader replied (on 08/06/2019)
Thank you for taking the time to write this outstanding review! we're very happy we have met your expectations!
Excellent work and efficient
Customer Service
Quality
Value
Steve and his team laid a new tile floor in our kitchen after removing an old wooden floor. The work was carried out to an excellent quality. Any mess and dust was kept to a minimum and they cleaned the kitchen once the work was finished. They consulted with me through out the work. We are very pleased with the final result and would highly recommend this company.
Customer in Essex Posted on 04/05/2019 , work completed 02/05/2019
The trader replied (on 08/06/2019)
Thank you for taking the time to write this review! We are very happy you're satisfied with our work.
No hesitation in recommending this contractor
Customer Service
Quality
Value
As a Chartered Surveyor I have been looking for a company like this. Knowledgeable and Professional in listening to what we wanted to achieve. Detailed quotation, honest answers to when the work could be carried out (no wonder they are booked up so far in advance). Dust sheets laid every morning and removed every evening. Stair carpet protection in place throughout the job. Excellent workmanship throughout and no silly extras on the final invoice. Absolutely no hesitation in recommending them.
Customer in Essex Posted on 26/04/2019 , work completed 25/04/2019
The trader replied (on 22/05/2019)
We're very happy we were able to meet your standards! Thank you very much for the great review!
Helping save our bathroom
Customer Service
Quality
Value
Great, quick job for an excellent price. Another builder badly let us down and left us with a leaking toilet, shower and hand basin. The bathroom was completely unusable. Chigwell Bathrooms did some amazing key hole surgery on our bathroom and now it is full functional. All done and dusted in less than 4 hours.
Customer in Essex Posted on 24/04/2019 , work completed 23/04/2019
The trader replied (on 22/05/2019)
Thank you for your review! we're very happy we were able to help!
There's a reason they're booked up months in advance.
Customer Service
Quality
Value
CBS have just completed a full refurbishment of our bathroom (approx. 5 sqm.), which included removing a WC partitioning wall, building out onto the landing, tiling walls and floor, and fitting a full suite plus accessories. We were recommended CBS by a previous client back in the summer, so arranged a visit to discuss the job and provide a quote. All very straightforward. What we didn't realise is how busy these guys are. When we finally got around to arranging a start date in November, March was the earliest available slot. I can say though, that they're definitely worth the wait. The reason being the quality of work is outstanding. During the first week of the work we were out of the country, which could have been a worry. Not so with Steve and Jack. Any problems were relayed to us and dealt with swiftly, and we returned home to find all tools and materials neatly stored away. This was also the case for the remainder of the job. From the initial meetings to completion, the service received was always prompt, friendly and courteous, with Steve or Jack always willing to answer any questions or give advice when needed. Always on time, or early for the most part, they kept us updated every morning on what would be happening that day. If we had another bathroom in need of work, CBS would be my first choice. Just don't expect them to start next week. Or the next. Or . . . .
Customer in Greater London Posted on 28/03/2019 , work completed 22/03/2019
The trader replied (on 22/05/2019)
Great review and recommendation, thank you very much for taking the time to write it!