Endorsed by Which?

Chigwell Bathroom Services

5.0

147 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
147 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Fantastic work, again!
Customer Service
Quality
Value
Steve and his team did a truly fabulous job creating two beautiful new bathrooms for us 5 years ago. So when a manufacturer’s fault emerged with the shower enclosure and we needed to have a replacement fitted, there was nobody else we wanted to trust with the work. We knew it wouldn’t be easy to take out the original enclosure, replace it with a different model of slightly different size, and leave everything looking perfect, but Steve and Ted worked a miracle. In our experience, Chigwell Bathroom Services are brilliant.
Suzanne in Essex Posted on 30/01/2023 , work completed 30/01/2023
The trader replied (on 03/04/2023)
It means so much to me on a personal level when we get asked back to carry out further works for a previous customer. Thank you for having the trust in us and for taking the time in leaving us a great review again!
Exceptional service
Customer Service
Quality
Value
Steve and the team were conscientious from start to finish. They came at the time stated, making sure carpets and flooring was covered before beginning to transform the bathroom. They cleaned up after every days work and ensured that everything was in order on completion. An absolutely fantastic job. We would definitely recommend this company/team as they are friendly, knowledgeable, trustworthy and their quality of work is exceptional. Thank you Jennie and Tony
Customer in Medway Posted on 27/09/2023 , work completed 18/09/2023
Quality company and very professional
Customer Service
Quality
Value
Chigwell Bathroom Services proved to be everything we were looking for in a bathroom company and certainly lived up to previous reviews. We had to wait a couple of months for them to start as they were already booked up but now I understand why. Steve, Jack and Louie’s attention to detail is quite phenomenal. Each day they arrived promptly just before 8am so always started on time. The hallway, stairs and bedroom carpet were protected initially and then swept and washed down each night. The job was completed on time with minimal disturbance to us generally. Decisions and choices throughout were handled in a very professional manner and with consideration to our requirements. The plasterer and tiler who they obviously use frequently were equally easy to deal with. Our job consisted of new ceiling and lights, fully tiled walls, new tray and screens, toilet, vanity unit, sink and mirror. We now have a wonderful new en suite shower room thanks to these guys and would not hesitate in recommending them to others.
Customer in Greater London Posted on 12/02/2020 , work completed 10/02/2020
The trader replied (on 12/10/2020)
Great review, many thanks for your kind words. We are very booked up and our customers are willing to wait as they know by our nearly 100, 5 star reviews how good a job they will get. We are all eager to start early in the morning, as the 2-3 week slots are calculated between our team! We have so long to rip out, plumbing, before plasterers come in! Then Tiler’s, ect. So the job goes to plan and we finish on time. All the very best Steve
Fantastic bathroom
Customer Service
Quality
Value
Well managed bathroom project, with a high standard of workmenship and attention to detail. The house was left tidy and clean each night. Friendly and approachable. Happy to discuss ideas and guide in the right direction. Fantastic new bathroom, I love my lights. Thank you Steve and Jack for all your hard work. I would highly recommend Chigwell Bathrooms.
Customer in Greater London Posted on 13/09/2020 , work completed 11/09/2020
The trader replied (on 12/10/2020)
Our customers dreams are our beliefs. We manage the unbelievable tasks and achieve what you the customer deserves. We put 100% into our work to obtain this. Many thanks for keeping us supplied with drinks Kind regards Steve
Exceptional Work
Customer Service
Quality
Value
We have just used Steve and his team for the third time and, as ever, they have completed the work to the highest standards. Our bathroom has been completely transformed with amazing results. Steve and his team are highly professional and the finished product is faultless. He ensures the highest levels of quality at each stage. Steve is excellent at project managing the entire process, he is really punctual and cleans up thoroughly at the end of each day. We would not hesitate to recommend Chigwell Bathroom Services.
Customer in Greater London Posted on 13/11/2021 , work completed 03/11/2021
Two stunning new bathrooms
Customer Service
Quality
Value
After 20 years both our family and en-suite bathrooms needed updating. Steve and his team were able to make our dreams into reality. They worked hard, nothing was too much trouble and even finished the job a couple of days early. The work is of a high standard and they were professional and kept everything clean and tidy. I would definitely recommend Steve.
Customer in Essex Posted on 05/01/2022 , work completed 08/12/2021
The trader replied (on 03/04/2023)
Thank you for taking the time in leaving us a lovely review. We always aim to please our customers and our team work hard from start to finish to maintain our high standards, especially in leaving your home clean and tidy throughout the project. Thanks again for your business.
Our wonderful New Bathroom
Customer Service
Quality
Value
We have no doubts about recommending Chigwell Bathrooms Services, who recently completed a new bathroom & also a new downstairs loo Steve organised the whole process & after choosing our equipment at Fayer's Just Add Water showrooms ( guided by the knowledgeable Chris ), we agreed a start date. On the first day Steve & his team arrived and set to covering up our hall & stairs with protective plastic covering. Only then did the team ( Steve plus Danny & Lee & Dave) started work removing the existing bathroom & separate loo. The area was combined to provide a walk-in shower, sink, loo & bath. We are delighted with the quality of the work. In addition to the core team, Steve brought in additional specialists (plasterer, electrician & carpenter) as required. Everyone who came to the house was unfailingly polite & friendly, and helpful and the project ended on time! We can wholeheartedly recommend Chigwell Bathrooms Service
Customer in Greater London Posted on 27/03/2024 , work completed 15/03/2024
Fantastic job, very happy
Customer Service
Quality
Value
I asked Steve to replace a row of border tiles in my bathroom. This was a relatively small job but made a big difference to the look of our bathroom. They were prompt, efficient, very helpful and did a fantastic job. I wouldn't hesitate to recommend CBS.
Customer in Essex Posted on 27/03/2025 , work completed 27/03/2025
Amazing service!
Customer Service
Quality
Value
We can’t speak highly enough of the work Steve, Dan and Lee did for us when installing our en suite. They turned up at the times they said they would and kept us informed throughout the installation, giving us options on how we could have certain things placed. They ripped out the old suite and made sure that everything was removed and taken away on the same day. In addition, they ensured that they swept and washed the floors every day. Everything was covered sufficiently (carpets and wooden flooring) to avoid any unnecessary mess. We’re so pleased with the way the en-suite now looks and have already happily recommended it to 2 of our friends and wouldn’t hesitate to do so if anyone asked us for a referral. We wouldn’t hesitate to use them again if we wanted our main bathroom done. A massive thumbs up from us!
Customer in Essex Posted on 29/03/2026 , work completed 27/03/2026
Unbeatable service
Customer Service
Quality
Value
We have used Steve and his team to refurbish our bathroom and our ensuite. On both occasions they have done an excellent job, they are always on time, polite, very clean and tidy and finished the job to perfection. We are extremely happy with their work and would happily recommend them.
robertw71 Posted on 20/01/2016 , work completed 20/01/2016
Bathroom refurb
Customer Service
Quality
Value
Bathroom
Which? Trusted Traders Consumer Posted on 20/05/2016 , work completed 20/05/2016
Strongly recommended
Customer Service
Quality
Value
replacement of toilet and sink unit in ground floor toilet
Which? Trusted Traders Consumer Posted on 25/08/2016 , work completed 25/08/2016
The trader replied (on 05/12/2016)
Thank you for your review, we apologise for the delay in replying back to you.
Highly Recommended!
Customer Service
Quality
Value
We used Chigwell Bathrooms to completely remodel the bathroom in our new flat and are absolutely thrilled with the work Steve and his team did. All the workmen were personable, professional and experts in their field so made them a joy to work with and Sue in the office was always very friendly and helpful when it came to my many queries! This meant the whole process was stress free as you could trust the team to all do a great job.
Katie, London Posted on 30/08/2014 , work completed 30/08/2014
Outstanding service
Customer Service
Quality
Value
Steve, Sue and their team have created the bathroom of our dreams. The service from very first enquiry to the end result has been outstanding. Steve, Jack, Chris and all the traders work to exceptionally high standards and are a pleasure to work with. Nothing is too much trouble and we wouldn't hesitate to recommend them. Thank you so much.
K.Perry Posted on 02/02/2016 , work completed 02/02/2016
Bathroom & Kitchen refurbishment
Customer Service
Quality
Value
Special thanks goes out to Steve,Jack,Sue,Chris and the rest of the team for the above refurbishment.Sue,in the office,kept us informed throughout the process via e-mails which was professional.Steve and Jack who were there all of the time arrived each day on the button and nothing was too much for them as we had a few little problems to overcome.Their attitude was first class and they were a couple of really nice fella's.They cleaned up as they went along and at the end of each day as well.The other guy's they brought in to do the different trades were also top notch.The finished work all round was exceptional and money well spent.If and when we are ready to have work done in the future they will certainly get the call.Highly recommended. 27/7/2016
Dave@woodford Posted on 27/07/2016 , work completed 27/07/2016
The trader replied (on 30/09/2016)
Hi David, hope all is well. Thank you for finding the time to write a testimonial for us. We thank you for this and it is much appreciated. The boys miss going out for breakfast with you, you certainly did look after them.
Stunning En-suite!
Customer Service
Quality
Value
Chigwell Bathroom Services have just completed our loft en-suite shower room. The result is stunning! The bathroom looks positively luxurious and would not be out of place in a five star hotel! The room also feels bigger than before due to the clever design. The shower is a much better shape and size than before and the mirror unit is a stunning addition to the room. The quality of the workmanship (including the tiling) is excellent! Their job preparation was thorough and all the problems created by our previous builders were remedied. Steve, Jack, Chris and the team were always friendly and polite and Susan was also very helpful. They also protected all our furniture, carpets and floors, removed rubbish promptly and cleaned up after themselves daily. We are looking forward to CBS replacing our main bathroom in the new year and have no hesitation in recommending them to anyone needing a new bathroom!
Sara and Keith Turner Posted on 17/12/2016 , work completed 17/12/2016
The trader replied (on 02/02/2017)
To Sara and Keith. Thank you for choosing Chigwell Bathroom Services. I hope your recommendation to us was not of disappointment. We have a lot of recommendations from our previous customers and again from the work that we have completed for you, we thank you for passing on our details to your friends. We have been in touch with them and will let you know. It is very pleasing to hear of the comments you wrote, i'm glad you feel it looks like a 5 star hotel, we was happy to help and advise you with the bathroom design, which has certainly made the bathroom look so much bigger. I will pass on your comments to the teams and I am sure they will be happy to hear this. Thank you for our Christmas present and card. Apologise for the late response.
Stunning shower en-suite
Customer Service
Quality
Value
Three words to sum up 2 weeks of effort put in by the team from Chigwell Bathrooms: Professional, Reliable and Impressive. Day 1 , hour 1, the floor and carpet protectors go on. Hovering and mopping the floor at the end each day reflects on a team who are keen to demonstrate their professionalism and commitment to perfection. Steve ,Jack and Chris ( the tiler ) have done a fantastic job. Their workmanship and attention to detail is fascinating, but what really sets them apart from the rest is their ever helpful and affable nature What they have created after re fitting the entire shower room is a piece of art. If you are looking to seek a team where you could put 100% of your faith and not have to worry about chasing and micro managing people on a day to day basis and someone who can deliver seamlessly and to schedule then look no further....
Chandana & Raghu Posted on 19/12/2016 , work completed 19/12/2016
The trader replied (on 02/02/2017)
Dear Chandana & Raghu, thank you for finding the time to write this testimonial for us, we know how busy you both are. I must apologise for my late reply to you, I certainly should have made time just like you to respond back, please accept my apologise. We do hope you are extremely happy with your shower and everything was OK and ready at Christmas for your family. We look forward to working with you again with your next project on the bathroom. The teams do work very hard and everything must be on schedule. We thank you for your comments, it means so much to us and we thank you for choosing Chigwell Bathroom Services.
Wonderful Workers - believe all their fantastic reviews
Customer Service
Quality
Value
We are the very fortunate customers to have had Chigwell Bathroom Services in when they were awarded Trader of the Month. From our experience they deserve Trader of the Year! Steve and Jack are very busy and we waited a good while for them, but they were so worth the wait. They are the best team that we have ever had work in our home. Steve and Jack strengthened our floor (which so worried us) before installing our lovely new bathroom and they have done an amazing job. They didn't know what to expect to find under the floor when they priced our job, but they re-assured us from the off that they could put things right and they did. The whole team (which of course includes lovely Sue) are so nice. They are respectful and a pleasure to have in your home. They're meticulously clean, professional and first class at what they do. We can't recommend them highly enough. The whole package was perfect. Thank you so much Chigwell Bathroom Services for a painless experience and a great new bathroom - you've been great and we'll be recommending you to family and friends. Tracy and Wayne
Tracy Henshaw Posted on 09/12/2017 , work completed 09/12/2017
The trader replied (on 11/12/2017)
Dear Tracy & Wayne, Well what can one say, but a massive thank you. We are very happy to share our fantastic news with you both. It couldn't have come at the right time. You have been great customers from the very beginning. From our first phone call to the inundated emails we have had for months. The continuous communication we had felt so natural when I finally got to meet you. We instantly became friends. The teams has also thoroughly enjoyed their time there. Thanks to Wayne's cakes, they didn't want to leave. You made it enjoyable and fun to be there and it kept Wayne entertained and busy too, I hope. I am glad the teams were able to accomplish all the bad fears you had with your previous builders. This is why we were nominated for Trader of the Month. We are trustworthy, honest and only delivers the best in what we do. We have a great team and without my teams, we would not be where we are today. Please thank Wayne for looking after the teams, they are very grateful for all the hot drinks Wayne has made for them. He has spoilt them and now all they want is homemade cakes. The victoria sponge cake, well I think I should put Wayne forward for The British Bake Off, lol. We look forward to working with you both again and please keep in touch - more cakes Wayne, lol. Chigwell Bathroom Services - Which? Trusted Trader of the Month for December.
Total Bathroom Refit
Customer Service
Quality
Value
Chigwell Bathroom Services have just completed a total refit of our bathroom. It was a job I was dreading but all my worries were unfounded as Steve and all his workmen were wonderful to have around. They had complete respect for my home, whether I was here or not, never cut corners and worked methodically and neatly. They were always punctual, never took time off once they started our job, and at the end of each day left their tools neatly, out of the way, and our home clean. Most important of all of course, their work was excellent with great attention to detail, making the finished room a pleasure to be in. I would thoroughly recommend Chigwell Bathroom Services to anybody requiring their bathroom done. Thank you Steve and Jack, Chris the Tiler, Dave the Plasterer and even Lee who picked up all our rubbish. Jo
Customer in Greater London Posted on 24/01/2019 , work completed 21/01/2019
The trader replied (on 22/05/2019)
Thank you for taking the time to write this fantastic review! It was a pleasure working for you!
Bathroom and Shower-room complete renovation
Customer Service
Quality
Value
Chigwell Bathroom Services completely renovated a shower room and main bathroom. Each job had various challenges in different areas, but Steve and Jack were always enthusiastic and ready to tackle all of them. The rest of the crew (Chris, Dave and Lee) were also very professional and paid great attention to detail. I would strongly recommend Chigwell Bathroom Services to anybody looking to renovate their bathrooms.
Customer in Greater London Posted on 06/02/2019 , work completed 29/09/2018
The trader replied (on 22/05/2019)
Thank you for the great review, always a pleasure hearing from our customers!
What a transformation!
Customer Service
Quality
Value
Stephen and Jack worked very hard to transform our old leaky bathroom into a cool, modern, fully tiled watertight shower room. Stephen made several suggestions we hadn't really considered which we adopted, and we're really happy with the results. Thanks also to the tiler and mastic man who work alongside CBS for their excellent work. They all kept everything as clean as possible, with Stroll & Roll placed over the carpets and (a first for work we've had done on this house!) very clean dust sheets to protect everything. We would recommend them for anyone considering a new bathroom.
Customer in Greater London Posted on 10/10/2019 , work completed 07/10/2019
The trader replied (on 04/11/2019)
Thanks for your review. It was a hard bathroom to tackle so being able to complete this while you were both away on holiday meant it gave us more time to achieve this and to finish on time. It was very lovely and exciting to hear your thoughts when you got home. Thanks for leaving all the tea & coffee out for us to help ourselves :-)
Excellent bathroom refit
Customer Service
Quality
Value
We couldn't be happier with our new bathroom. Steve, Jack and the team were professional and friendly, and the job was brilliantly project-managed and completed to the highest standard. We would have no hesitation in recommending these guys to anyone. Very happy customers!
Customer in Essex Posted on 08/10/2020 , work completed 14/08/2020
The trader replied (on 07/12/2020)
Many thanks for taking the time to leave us a great review. It always gives us great pleasure and satisfaction knowing our customers are left feeling very happy about their new refit.
Top Plumber!
Customer Service
Quality
Value
Steve and Jack were exemplary in their work from start to finish . They ensured all my carpets were covered before they started work and arrived 8 am sharp each morning . They were perfectionist in their work ensuring all plumber, fitting, tiling etc were all done to a high standard . So over the moon with my new bathroom and updated shower room . Cannot recommend them highly enough . Lisa Horsham
Customer in Essex Posted on 07/12/2020 , work completed 27/11/2020
The trader replied (on 11/12/2020)
Dear Lisa, Thank you so much for your lovely kind review. It was a pleasure working with you to obtain the end results. There's nothing better to know we have another very satisficed customer!
Highly recommended
Customer Service
Quality
Value
Steve and his team have just completed another refurbishment for me. This time transforming a rather dated cloakroom into a smart modern one to a high standard and finishing the project on time. I am impressed with Steve’s organisation of his team and their high standard of workmanship including always clearing up after a day’s work. As a company, I cannot recommend them highly enough.
Ros in Essex Posted on 01/09/2021 , work completed 27/08/2021
The trader replied (on 28/10/2021)
Thank you for leaving us yet another great review, its very much appreciated. Thank you for your hospitality in keeping us supplied with teas. Through talking with each other and discussing the final details of your project helped to achieve the look you longed for.. Once again thank you for your business! Steve
Replacement of shower cubicle
Customer Service
Quality
Value
Chigwell Bathroom Services replaced an old shower unit by ripping out the old surround and the backing tiles. He replaced it with shower boards and a new tray and surround. We had problems with the delivery of some of our items so our job had to be put back. Steve was very accommodating, professional and did an excellent job of fitting us in around his schedule because of the delays with our deliveries (not his fault!). He did a first-class job and was such a clean worker, covering all our stairs and hall with protection for our carpets. I would thoroughly recommend him.
Customer in Essex Posted on 02/05/2022 , work completed 13/04/2022
The trader replied (on 03/04/2023)
Many thanks for taking the time in leaving us a review. Delivery times did delay us but lucky enough we managed to work through this without too much upheaval for you. We take great pride in covering all carpets, wooden floors ect. We do what others can’t and don’t do!!