Endorsed by Which?

Chigwell Bathroom Services

5.0

147 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
147 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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Brilliant work again
Customer Service
Quality
Value
Steve and team completed 3 bathrooms for us earlier in the year and we were delighted with them, so when we were let down by insurance contractors who refused to complete work as it wasn’t like for like, we asked Steve if they would take the work on. The work involved replacing a cloakroom, walls and floors in 2 rooms, tiling the hallway, replacing wooden floors, fitting underfloor heating and decorating all rooms (all work to remediate flood damage). The team did a fantastic job again and we are really happy with the result. As before, the house was left clean and tidy every night and cleaned up beautifully at the end. A lovely team to work with and I wouldn’t hesitate to recommend them.
Customer in Greater London Posted on 29/07/2023 , work completed 06/06/2023
Friendly, clean and quality
Customer Service
Quality
Value
CBS did a great job renovating our bathroom. They were diligent, tidied up at the end of each day, gave great advice, provided a quality finish, communicated well and were really flexible. We plan on using the team again in the future!
Customer in Essex Posted on 18/08/2023 , work completed 04/08/2023
Fabulous bathrooms.
Customer Service
Quality
Value
Steve and team have given us three fabulous bathrooms, replacing a family bathroom and two en suites which were all leaking. The tiles we chose for the showers were individual hexagonal tiles which were difficult to work with - Simon was meticulous in setting out the pattern and making sure it flowed properly around the corners. The result is fantastic. The whole team were friendly and helpful, even helping make good decorating issues from other tradesmen outside the bathrooms. They ensured all surfaces were covered, cleaned up meticulously each evening and did a very thorough clean as each bathroom was completed (thanks Ted). A brilliant team that we wouldn’t hesitate to recommend.
Customer in Greater London Posted on 23/09/2022 , work completed 23/09/2022
The trader replied (on 03/04/2023)
Thank you both for your kind words and for leaving us such a great review. It was an absolute pleasure working along side you all to produce the great outcome of your family bathroom and two en-suite rooms. I am delighted with the finished projects. It was a pleasure working for such a lovely great family.
Bathroom update
Customer Service
Quality
Value
Steve, arrived when he said he would (8am) make sure all areas protected and carried out the upgrades. Over the past 30 plus years we have carried out numerous bathroom updates and wish we had known about Steve and his company then. Can’t praise him or the quality of his work high enough-just excellent- site left spotless every night even had his own hoover and all within budget. The finished work was perfect in all respects and would recommend him to anyone, in fact we have rebooked him for another bathroom improvement and look forward to having him back very soon. A very happy customer
Customer in Essex Posted on 24/04/2023 , work completed 29/03/2023
New Bathroom
Customer Service
Quality
Value
Steve and the team at Chigwell Bathroom Services were superb from the first meeting to discuss the job, until it was complete. The finished product is excellent. The guys were courteous, trustworthy and professional in all their dealings with us. We were able to give the keys of the house to Steve and go away whilst the work was done, safe in the knowledge there would be no issues. There were no surprises. The quote did not change and the job was started on the agreed date and finished in the timescale Steve said at the outset. They were extremely tidy, ensuring the house was cleaned each night. We would have no hesitation in recommending Chigwell Bathroom Services. Thank you Steve, Dan and Lee.
Customer in Greater London Posted on 05/03/2025 , work completed 26/02/2025
Which? Local Review
Customer Service
Quality
Value
Steve and his team completely replaced our ensuite bathroom. Work is of a very high standard. He also went the extra mile, managing to increase the size of the room by reposititioning pipework which was previously boxed in. Would definately reccomend.
David230859 Posted on 04/08/2014 , work completed 04/08/2014
Excellent company
Customer Service
Quality
Value
Refit of bathroom
Which? Trusted Traders Consumer Posted on 19/08/2016 , work completed 19/08/2016
Simply the Best.
Customer Service
Quality
Value
I can see why Chigwell Bathrooms are Which Trusted Traders but why are they not Trader of the month? From my experience they should be every month! They are EXCEPTIONAL. I truly believe they provide a unique service that can’t be beaten. After no success with the big stores (hidden costs, terrible reviews & poor products) we selected Chigwell Bathrooms to replace the ensuite. What a difference! Truly the most professional people I’ve met, incredible attention to detail & very meticulous. Susan sent a detailed program together with their estimate. Although detailed it was clear to read, with no hidden cost. I felt this was outstanding value. Susan and Steve gave us a list of suppliers, again what a difference in the quality of products, Steve organised everything which took the weight off us. The 1st day Steve & Jack arrived & covered everything with sheets for protection. During clearing the ensuite Steve discovered a leak which had caused the floor to rot & needed replacing. The extra work was done at a fraction of the cost had I sought another contractor. They went out of their way to get everything right, e.g A valve needed replacing which would of cost us £150, Steve went to the other side of London to get the part for £20. Nothing was too much trouble. The end result, a stunning en-suite. If I could give more than 5 stars I would. I was blown away with them so much so I’ve booked them to do the bathroom! For now, we will miss having them around! Ray.
2011-06-16 10:17:28.253 Posted on 18/11/2016 , work completed 18/11/2016
The trader replied (on 19/11/2016)
Hi Ray, what can we say. Reading your review got us so over whelmed. We cannot thank you enough for everything you have done. You have organised things to go like clockwork. Nothing was too much trouble for you and you have been really understanding when extra work needed to be done when this was not on the original quote. You never disputed the cost and paid this straight away. It was of course a great pleasure to have met you and your wonderful family. The teams will miss you and Jack will miss his Hobnobs. Thank you for choosing Chigwell Bathroom Services and having faith with what we do.
Stunning New Bathroom
Customer Service
Quality
Value
Stunning New Bathroom The best decision we made when we decided to renovate our bathroom was to hire Chigwell Bathroom Services to do the work for us. I cannot recommend all of team involved highly enough. They treat your home as if it were their own and are the cleanest and tidiest workmen I have ever come across. They fully protected our carpet and wooden floor with special covers as soon as they arrived and these stayed down for the duration of the work. Steve, Jack, Chris , Dave and the rest of the team that undertook work at our property are all extremely skilled craftsmen and their attention to detail is second to none. Every part of the work was well planned and organized with each of the team being introduced to us by Steve on the day they arrived. Sue who deals with the office side of things was always very helpful and dealt with any queries or questions we had quickly and efficiently. She also came to view our new bathroom and check that we were happy with everything once the work was completed. This was a very nice touch and once again demonstrates their commitment to making sure that we were fully satisfied with the end result. If you are thinking of getting your bathroom upgraded, then you need look no further than Chigwell Bathroom Services.
Which? Trusted Traders Consumer Posted on 25/07/2017 , work completed 25/07/2017
The trader replied (on 02/08/2017)
Dear Paul, firstly we like to apologise profusely for the problems you endured trying to get your review on here. You are our second customer whom we have had Which? scrutinise this. It is good to see that Which? are doing their checks as it reassures the consumers. However we as a Trader would have liked to be informed of their checks first so that we can let our customers know. We are hugely embarrassed by this situation and we can't thank you enough for actually pursing this through with Which? We have had a few customers give up as their website was down too, so no one could actually submit a review. Where do I start with your bathroom, but WOW, what a complete transformation. Thank you for forwarding the before and after pictures to us, I have used them on here and thank you for consenting us to do this. We are extremely happy to hear and read you review, the teams will be happy too. They do put their heart and soul into every job to ensure a 200% customer satisfaction. I too have to do my part as it is not just the end result, I like to make sure that every customer is happy and satisfied after completion. We do not forget our customers hence why I come back to view and check the work and for me to sign the job off. It's our way of going above and beyond for our customers. On behalf of Chigwell Bathroom Services, we would like to thank you for choosing our services and thank you for being so patient and understanding too.
CBS made my dream come true. I love my bathroom
Customer Service
Quality
Value
Words to describe Steve and his team... Courteous; timely; clean; professional;friendly; knowledgeable; skillful; reassuring. Communication before during and after the installation ensured all our needs and wants were considered throughout. Steve did his best to ensure we got the bathroom of our dreams. His project management brought the installation in on time. We were always informed of who and when the jobs were being done. Money well spent. I will always recommended CBS to anyone who asks.
Joanie Posted on 23/07/2014 , work completed 23/07/2014
Best job ever
Customer Service
Quality
Value
Very trustworthy & honest. Cleaned up after himself
Elaine, Essex Posted on 05/01/2015 , work completed 05/01/2015
Perefect Refurb
Customer Service
Quality
Value
Punctual, tidy, courteous & workmanlike. What more do you want. Delighted with the result, and pleased to report that Steve & his team refurbished our bathroom to a high standard with minimum disruption to domestic routine. More than happy to recommend their services.
Alan Posted on 30/07/2015 , work completed 30/07/2015
An exceptionally finished bathroom
Customer Service
Quality
Value
At the estimate stage, Steve was informative and knowledgeable and was the only contractor to provide a detailed straightforward estimate. Consequently there were very few extras at the end. He is well organised and keeps to his start and finish dates no matter how late he has to work. Other trades are programmed before commencing and the whole process was seamless. The quality of the finished work was exceptional and the small problems that arose were quickly solved. Steve and Jack are trustworthy, pleasant and personable and from my experience I would highly recommend them. Ray and Diane
Diane Posted on 06/12/2017 , work completed 06/12/2017
The trader replied (on 11/12/2017)
Dear Diane & Ray, Thank you so much for writing this review for us. It is great to hear you was happy with the detailed quote that was sent out to you. We do this because, it will show you as our customer what exactly we are doing. The detailed quote is also a clear understanding to both parties so at the end of the job, there are no disappointments. I have learn't over the years to be very specific and detailed with our quotes as I have had my hands burn't in the past. At the same time, should anything is done on top of the quote the customer will be aware of this too. Thank you for sharing this on your review. The teams has worked well and was able to complete the jobs on time, we thank you for this. Can't thank you both for the little gesture you gave to Jack, he was in his element. Lunch and dinner was on him the next week. It is customers like yourselves that improves the standard of work that we deliver. We was happy we was able to complete the jobs to your satisfaction. On behalf of Chigwell Bathroom Services, we would like you thank you for choosing our services. - Trusted Trader of the Month for Decemeber.
Fantastic job
Customer Service
Quality
Value
Steve and Jack arrived at 8.00 a.m. every day and on day one they covered the floors and stairs with protective sheeting. They started by stripping out our old shower room and three layers of tiles from the walls and all the rubble was taken away on a truck. The schedule over the next two weeks for the installation of plumbing, electrics, plastering and tiling worked very smoothly. Chris the tiler did a fantastic job that transformed the space. Steve and Jack were very easygoing but also very well organised and they made sure that we were clear about what they were doing at every stage of the job. They were also happy to answer any questions that we had, sort out any small problems and always checked about the measurements and positioning of the fixtures and fittings. At the end of the job all the packaging and other rubbish was taken away on a truck. They were very careful in the way that they went about the job and made sure that everything was tidied way at the end of each day and more importantly put the toilet back! So we can’t thank them enough for doing such a brilliant job on our new shower room. Sue in the office was also very helpful and even came to see that everything was going to plan. We would have no hesitation in recommending Chigwell Bathroom Services. Pete and Sheila February 2018
Sheila Whitaker Posted on 21/02/2018 , work completed 21/02/2018
The trader replied (on 06/03/2018)
Dear Sheila, Thank you for finding the time to write this review, we know how busy you all are. Steve has a great team working for him. The standards are so high that should Steve find anything wrong, no matter how small it is, Steve will get his teams to re-do it again. That's just how Steve works, everything must be on schedule and importantly working to the highest standard. Cleaning up on a daily basis is a must, we do not like to see our customers house untidy so we are courteous in treating their homes like ours. All rubbish at the end of completion are removed too, its part of our job to do so. Thank you for the cups and tea, it always sets them off to a good start with a nice hot drink. Especially Chris the tiler, who does not stop to eat at all. So thank you for this. We are happy to answer any questions, before, during and after any jobs we do. Its good customer service, you are our customer, so no matter how trivial the questions are, we will always be there to guide you through it to the end. Hence the inspections during after completion day. We want our customers to be happy and satisfied with Chigwell Bathroom Services. Please pass on our details to all your friends and family. Thank you for choosing Chigwell Bathroom Services.
Small Job Perfectly Done
Customer Service
Quality
Value
Steve and Jack took out an existing shower screen and replaced with a new screen and door combination. The quote they gave me for the job was extremely reasonable (having been given another quote for four times as much) and the care and attention to the job was the same as I would have expected for a much bigger and more valuable job. I really appreciated their professionalism, craftsmanship and honesty and will be recommending them to family and friends.
HelenS-P Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 05/07/2018)
Thanks for your review Helen, it was a pleasure to work for you.
New shower door
Customer Service
Quality
Value
Chigwell Bathroom Services, Stephen and Jack, took great care with our house when they fitted our new shower door. Friends had recommended them for their quality work, professional manner and cleanliness and I was not disappointed. They covered our floor from the front door to the bathroom and wore shoe covers while so doing. They cleaned the area thoroughly when the installation was finished re-masticking edges and even removing our old limescale so the bath/shower looked great. The work was completed swiftly and all the rubbish taken away. Great service and at the agreed price.
Customer in Greater London Posted on 17/12/2018 , work completed 13/12/2018
The trader replied (on 15/05/2019)
Thank you for taking the time to write this review! We always do our best to protect our customers' belongings and leave the area we don't work on in the same state as it was before our arrival :)
Helping save our bathroom
Customer Service
Quality
Value
Great, quick job for an excellent price. Another builder badly let us down and left us with a leaking toilet, shower and hand basin. The bathroom was completely unusable. Chigwell Bathrooms did some amazing key hole surgery on our bathroom and now it is full functional. All done and dusted in less than 4 hours.
Customer in Essex Posted on 24/04/2019 , work completed 23/04/2019
The trader replied (on 22/05/2019)
Thank you for your review! we're very happy we were able to help!
No hesitation in recommending this contractor
Customer Service
Quality
Value
As a Chartered Surveyor I have been looking for a company like this. Knowledgeable and Professional in listening to what we wanted to achieve. Detailed quotation, honest answers to when the work could be carried out (no wonder they are booked up so far in advance). Dust sheets laid every morning and removed every evening. Stair carpet protection in place throughout the job. Excellent workmanship throughout and no silly extras on the final invoice. Absolutely no hesitation in recommending them.
Customer in Essex Posted on 26/04/2019 , work completed 25/04/2019
The trader replied (on 22/05/2019)
We're very happy we were able to meet your standards! Thank you very much for the great review!
Everything as you would have wanted it
Customer Service
Quality
Value
I have no hesitation in giving CBS the highest review I can. This is what makes them stand out from the rest: real attention to detail for a top quality finish; very tidy, protective mats throughout hallway and stairs, Jack hoovered and mopped down every evening, so no dust around the place; Steve has tons of experience, he knows what is doable and what isn't and you can have confidence in his work; Steve also has a good eye for design, he suggested ideas that improved the look. CBS also work with other top quality professionals eg Chris the tiler did his bit to create a really good finish. Ours was a big job, 6 weeks in total, so it really helps that they are friendly, reliable and are happy to answer your questions. I honestly could not recommend them more.
Customer in Greater London Posted on 21/05/2019 , work completed 04/05/2019
The trader replied (on 08/06/2019)
Thank you for taking the time to write this outstanding review! we're very happy we have met your expectations!
First new bathroom - exceeded expectations
Customer Service
Quality
Value
The new bathroom installed for me by Chigwell Bathroom Services ("CBS") is the first time I have undertaken a full room renovation, so naturally I researched the project fairly extensively and obtained quotes from various different people before finally proceeding with CBS. CBS were neither the cheapest nor the most expensive quote I obtained, but based on reviews, the professional approach and advice from Steve during the first meeting, and level of detail in the quotation, I decided CBS were the best option. Now the installation is complete, I know I made the right decision. My expectations for the end product were high but I can honestly say my new bathroom looks even better than I had expected. CBS obviously take a great deal of pride in the work that they do and are keen to see that it is completed to the customers satisfaction. This is exemplified by the fact that Steve will be returning shortly to seek to fix an electric bathroom mirror which was faulty on delivery from the supplier, so we have had to wait for a new part from the supplier which they believe will fix the fault. Like many have said before me, I would strongly recommend CBS to anybody looking for a new bathroom.
ShaunM Posted on 29/10/2018 , work completed 29/10/2018
The trader replied (on 17/12/2018)
Hi Shaun, Sorry for the late reply, we have been busy busy.... Thank you so much for taking the time to write your fantastic review and we are delighted to hear that you are more than happy with the outcome. Its always so lovely to hear from another happy customer :-)
Transformed bathroom
Customer Service
Quality
Value
Can’t recommend these guys highly enough. Super quality job and brilliantly project managed to time and budget. Their workmanship was really good and they were really friendly and helpful. Delighted with our new transformed bathroom.
Customer in Greater London Posted on 08/08/2020 , work completed 20/07/2020
The trader replied (on 12/10/2020)
Appreciate your review, many thanks. We aim to please our customers and our team work hard to get the perfect bathroom. The plan you get is built to that design. The 3D plan is like standing in your bathroom, until we bring it to life size. Kind regards Steve
Exemplary on every level
Customer Service
Quality
Value
From the moment the guys arrived, decked out in corporate livery plus suitable PPE, I knew I had selected a good company. Whilst I had to wait for my job to be done, I considered that if the company was in such demand, they must be good and I was not wrong. The job was completed professionally and expediently and with 100% satisfaction.
Customer in Essex Posted on 24/09/2020 , work completed 24/09/2020
The trader replied (on 12/10/2020)
Many thanks for your review, it was a pleasure spending time re modelling your bathroom. We take great pride in covering your carpets, wooden floors ect. We do what others can’t and don’t do. Regards Steve.
Fantastic all round service
Customer Service
Quality
Value
100% happy with our bathroom refit. CBS's overall services are excellent. They can handle complex re-fits and have a team of friendly professionals who come in separately to complete the specific tasks where they are highly skilled. They arrive on time every day, are friendly and considerate to your neighbours and leave your house clean and tidy at the end of each work day. Levels of communication and workmanship are excellent. Steve and Jack ask questions as they go along to ensure you're happy and everything is progressing in line with your requirements. Have recommended CBS to a couple of people already. 10/10 (and they even bought me lunch one afternoon!)
Customer in Greater London Posted on 02/10/2020 , work completed 02/09/2020
The trader replied (on 12/10/2020)
Your very welcome, it was a pleasure working at your home. We treat your house like it’s our own. We can do the most difficult of bathrooms and see the project out to it’s best. You kept the team in tea,coffee and biscuits many thanks, Steve.
Stunning Bathroom
Customer Service
Quality
Value
Steve did such a great job at converting my mum's bathroom into a wet room. She loves it and so do I. I cannot recommend Chigwell Bathrooms highly enough. They were clean, efficient and left the bathroom looking like a 5 Star hotel en suite. What an amazing transformation. She couldn’t wait to take a shower!
Linda in Epping Posted on 03/12/2020 , work completed 25/11/2020
The trader replied (on 07/12/2020)
Thank you for taking the time to leave us a great review. It was a pleasure working on your dear mums wet room as I know what a difference it will make to her lifestyle and how much easier for her to use!
Outstanding work.
Customer Service
Quality
Value
We were very happy with the bathroom renovation carried out by Steve and his team. He was very friendly, professional and arrived on time each day. He covered our hallway and stairs on the first day with a protective layer and cleaned up meticulously and the end of each day. Steve's co-workers were also very friendly and professional. The standard of the end product was extremely high and we would not hesitate to have him again. In fact, we intend to renovate our cloakroom soon and we have already spoken to him about carrying out the work.
Claudia & Henry in Greater London Posted on 30/07/2022 , work completed 26/07/2022