Endorsed by Which?

Chigwell Bathroom Services

5.0

147 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
147 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Totally delighted !!
Customer Service
Quality
Value
On meeting Steve at the outset I was impressed with the way he handled us and the way he explained the job. From the day that Steve and the team arrived it was clear we had engaged a quality top-end outfit who were intent on delivering a fantastic bathroom. From the way his team covered all of the open areas of flooring and the bedroom it certainly gave us confidence in the process and I have to say that the end product looks absolutely first-class. I would without hesitation offer a huge recommendation to Steve and his team who all were immensely polite and courteous to myself and my wife whilst carrying out their specialised roles. Delighted with the end result and once again wish to highlight how satisfied we are with the whole job and would be happy to talk with any potential new clients to give them a full rundown of Steve and his impressive team.
Customer in Essex Posted on 05/06/2023 , work completed 12/05/2023
Professional
Customer Service
Quality
Value
We had our en-suite bathroom fitted. The works were not completed in time through no fault of Stephen as the units ordered did not come in time from the showroom. I cannot fault Stephen for his work ethics an cleanliness. He always kept us informed of the progress and chased up the showroom . He made sure that as soon as the goods arrived he fitted us in often working late and early starts to complete the work. His diligence and attention to detail was exceptional. The house was left spotless after the work was completed
Customer in Essex Posted on 24/08/2021 , work completed 09/07/2021
The trader replied (on 28/10/2021)
Thank you for leaving us another great review. It was a pleasure working for you again to give you a whole new en-suite shower room. Thank you for vacating your bedroom which gave us plenty of space to work and move around as it was a major refurbishment. It was nice chatting to you in the mornings to discuss the days work before you set off for work yourself, leaving us with plenty of teas, coffees that you so kindly left out for us to use. All the very best Steve.
Excellent Workmanship
Customer Service
Quality
Value
There is not enough space in this box to tell you how delighted we are with our new bathroom. Starting out the venture of selecting items and a company was daunting not knowing what you are going to get until the job is done. Having made up our minds to go with Chigwell Bathrooms we were not disappointed; they answered all our questions, gave great advice and even liaised with the shop on our behalf. If you want top quality professional craftsman who not only take pride in their work but respect the householders and their home, then hire Steve and his Team. From day 1 they advised us of the schedule of work so together we can plan; very important for us as we only have one toilet in the house! Steve was on-site to co-ordinate the plasterer, tiler, painter, electricians and mastic man. Everyone of them was polite, great banter and working to Steve's high standards. Our hallway, stairs and landing was covered with protective coverings which was taped down securely, all their tools were stored tidily, they vacuum at the end of the day and even brought a mop and bucket. Their punctuality was excellent and arrive every day with a smile on their faces ready to start work. Very impressed Steve cleaned the bathroom and vacuum when they finished the job! We had a plan for a bathroom with a "spa" feel - we now have Champneys. Thank you so much Steve, Chris and the team for making our dream come true. We definitely know who to contact when we plan to revamp our kitchen.
Sandy and Jamie in Greater London Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 28/10/2021)
Thank you for leaving us a brilliant review. It was a pleasure working and getting to know you both. You left us to it and we produced the perfect bathroom that you longed for. Teas, coffees and biscuits flowed throughout the day. Thanks for also looking after the whole team. Thank you again for your business, Steve.
Beautiful new bathroom
Customer Service
Quality
Value
Steve and his team did a great job of refurbishing my dilapidated and leaking bathroom. The work included replacing the ceiling, plastering throughout, new lighting and pipework. They also decorated my hallway and replaced the hall radiator. I am really pleased with the result: a lovely finish and a transformed bathroom which is so nice to use. Steve was very organised, helpful and friendly and kept me informed at each stage as I was away when much of the work was carried out. I appreciated his experience and guidance on fittings and layout. Everything was done on time and within budget. Steve followed up at the end to make sure I was happy with everything - he quickly returned to change the tap and make adjustments after the supplier provided the wrong model. Steve and the team kept everything clean and tidy and did a good job of clearing all up at the end. The three flights of stairs to my flat will not have been easy but they got everything up and down without complaint. I would use them again.
Customer in Greater London Posted on 10/04/2022 , work completed 31/03/2022
The trader replied (on 03/04/2023)
Many thanks for your great review. It was a pleasure working together to remodel your old bathroom and transforming it into a new modern bathroom even if it means going that extra mile . The stairs definitely kept us all fit.
Excellent Company
Customer Service
Quality
Value
Yet again another superb installation from Steve and his team carried out, this time a new kitchen. The work was carried out to schedule in a cheerful and professional manner. Always happy to oblige on any particular requests I cannot recommend Chigwell Bathrooms enough.
Customer in Essex Posted on 13/06/2022 , work completed 20/05/2022
The trader replied (on 03/04/2023)
Thank you for your review. It was a pleasure working with you to build your dream kitchen.
Bathroom installation
Customer Service
Quality
Value
Steve and the team were great from start to finish. They were super clean making sure they protected all carpets. He was clear about all timings throughout the project and ensured we were kept up to date with progress. Steve even helped fixing another small plumbing issue whilst working on the bathroom. The work has been finished to a high standard and a focus on small details ensuring fixings are well hidden. We’re really happy with the final finish, would happily recommend to friends and family.
Customer in Essex Posted on 15/03/2023 , work completed 14/03/2023
The trader replied (on 03/04/2023)
Many thanks for taking the time to leave us a great review. It always gives us great pleasure and satisfaction knowing our customers are left feeling very happy about their new refit and us as a company.
Great Bathroom Refurb
From the moment of first contact I was impressed with Steve's professional approach and punctuality. This gave me confidence that he and his team at CBS were the right choice for my complex bathroom refurb. I was not wrong. A top job from start to finish. Planning, design and execution all first class. The link with Fayers for design and supply works well. All the staff employed worked efficiently, were polite and left the site clean everyday. The result was a stunning modern bathroom. Extremely pleased and would thoroughly recommend.
Customer in Greater London Posted on 16/11/2023 (Reviewer did not use service)
Look no further - This is THE best bathroom company on the planet!
Customer Service
Quality
Value
This is the second time I've asked Chigwell Bathroom Services to replace a bathroom for me. Steve and the team are always reliable, courteous, considerate and always leave the place tidy and clean every night. I would highly recommend Chigwell Bathroom Services to anyone needing a professional company to help them through a bathroom renovation and we will definitely call upon Steve in the future. Thank you to Steve and the team for putting together our amazing new bathroom. We appreciate all the hard work you guys put in to it!
Customer in Greater London Posted on 30/04/2024 , work completed 24/04/2024
Excellent team work.
Customer Service
Quality
Value
Steve, Danny and Dave did a fantastic job together. They were like a well oiled machine working diligently and efficiently. Further more they were lovely guys and were so easy to have in our house which is fantastic when you're having work done with disruption. They also left our house clean and tidy at the end of their day which was a big help to us. They were so organised with everything and seemed to love working together. And finally the finished result was fantastic, they created a beautiful bathroom for us. I wouldn't hesitate to use this wonderful team even if you have to wait for a while. I promise you it will be worth it. Thank you Steve, Danny and Dave, Jeff and I really appreciate what you have done.😄😁
Customer in Essex Posted on 24/07/2024 , work completed 18/07/2024
Exceptional quality and service!
Customer Service
Quality
Value
We have used Steve and his team at Chigwell Bathroom Services several times now to do a couple of projects for us. We were recommended to them because of their quality and professionalism, and they certainly did not disappoint. Steve, Dan and Lee were excellent, ensuring good quality workmanship and keeping the house immaculate at the end of each day and throughout. We are so pleased with the end result and would not hesitate to recommend them to anyone, and would certainly use them again! Thank you very much to Steve and the team!
Customer in Essex Posted on 21/06/2024 , work completed 29/04/2024
So Happy with Our New Bathroom!
Customer Service
Quality
Value
I couldn't be happier with the bathroom renovation carried out by Steve, Dan, and Lee. From start to finish, the entire process was smooth and professional. They completed the job on time and the workmanship was absolutely excellent—every detail was finished to a high standard. One thing that really stood out was how clean and tidy they kept everything. They cleaned up at the end of each day, which made living through the renovation so much easier, and then did a full, thorough clean once the job was complete. The team were not only skilled, but also friendly, respectful, and easy to communicate with throughout the project. It’s clear they take pride in their work, and the results speak for themselves. Highly recommend Steve and his team if you’re looking for quality work and a stress-free experience. Thank you, Steve, Dan, and Lee, for transforming our bathroom into something we truly love!
Customer in Essex Posted on 27/05/2025 , work completed 16/05/2025
Resign of upstairs toilet area
Customer Service
Quality
Value
Did a great job in transforming our upstairs toilet area. Came up with ideas that we hadn’t thought about. Top quality work completed and would highly recommend this company to anyone requiring work to their bathroom/toilet area.
Customer in Posted on 06/05/2025 , work completed 02/05/2025
Perfect Bathroom
Customer Service
Quality
Value
Steve and his great team have transformed my bathroom and I am absolutely delighted with the result! I would highly recommend them as they took pride in their work and as a result created a very high quality bathroom for me. They turned up on time, kept me informed, were polite and friendly and kept the disruption to a minimum. no need to look any further - You will be more than happy with Steve.
Alison Posted on 11/03/2015 , work completed 11/03/2015
Bathroom refurbishment
Customer Service
Quality
Value
Steve Brightman was an absolute pleasure to deal with - no sharp intake of breath if you wanted something done or changed. There were no problems - only solutions. The bathroom looks fabulous and we are delighted with it and the lack of problems we had during the refit. We would recommend Steve and his company to anyone and everyone.
AngieC Posted on 18/06/2014 , work completed 18/06/2014
Two great jobs
Customer Service
Quality
Value
Steve did a great job with our main bathroom. We were so pleased with the end product that when we needed a small downstairs cloakroom refitted we had no hesitation in calling him back. Steve has a great team working with him and they are nice people to have around. Bathroom re fits are very messy jobs but Steve always took care to make sure the disruption was kept to a minimum and always left the place tidy at the end of each day. I'd have absolutely no hesitation in recommending him.
John C Posted on 19/05/2015 , work completed 19/05/2015
Which? Local Review
Customer Service
Quality
Value
Steve Brightman fitted new bathrooms for me in 2004. It was an excellent job, and is still in very good condition. He subsequently fitted bathrooms for my mother-in-law, and several local friends and neighbours, all to the same high standard. I have recently employed him again to do some upgrade work. His standards are as high as they ever were. He is excellent at project management, and his work is very professional. He has a long waiting list because of his reputation, and he isn't cheap, but he doesn't cut corners and he remains excellent value for money.
CRM Posted on 04/12/2012 , work completed 04/12/2012
Bathroom and replaced kitchen sink
Customer Service
Quality
Value
Steve and his team refurbished our main bathroom shortly after we moved, in 2014. The work was carried out to an excellent standard and within quoted timescales and budget. They carried out the work with minimum of fuss and always left the area clean and tidy. More recently Steve fitted a replacement Kitchen sink, tap and pump which was equally carried out to and excellent standard and very pleased with the outcome. Highly recommended.
DerekE Posted on 29/10/2015 , work completed 29/10/2015
Gill and Bob Feeney
Customer Service
Quality
Value
We would like to highly recommend Steve, Jack and all the trades people Steve used on the installation of our bathroom. They stripped out the old one completely and installed a new one which has turned out so modern and attractive. We could always talk over any little worry that occurred - hardly any - and they always came when they said they would and secondly always introduced each trade like the plasterer, tiler, etc. so we knew who was who. It is the first time we have had people in who always came when they said they would, at the time stated, and kept us in the picture every step of the way. Made sure our sanitary ware was delivered when it should be and also the tiles. We would thoroughly recommend them as efficient, professional and nice to have around even with such a big job as we had done. We really have no hesitation in recommending them.
Gillian Feeney Posted on 10/12/2015 , work completed 10/12/2015
Satisfied customer
Customer Service
Quality
Value
We were very impressed with the professionalism of Chigwell bathroom services from our initial contact through to completion of our new bathroom. Sue was very prompt at providing the quote, responding to all our email messages and telephone calls. Steve, Jack and the rest of his team fitted our bathroom to a very high standard were polite, friendly and very tidy. We were lucky to get their contact details from a local bathroom store and we would 100% recommend them
Varinder Posted on 12/03/2016 , work completed 12/03/2016
Perfect finish
Customer Service
Quality
Value
Chigwell Bathroom Services built and fitted an en-suite bathroom, fitted a new main bathroom and did the plumbing for our new kitchen recently. We are so happy with the results. Steve and Sue pride themselves on achieving a perfect finish, and have a friendly and reliable team of specialists that they call on, including a Mastic Man! The fact that we wanted to preserve our existing bathroom wall tiles made the job slightly complicated, but Steve accommodated our needs and found solutions to the challenges involved. We would definitely recommend and use them again in future.
Which? Trusted Traders Consumer Posted on 20/03/2016 , work completed 20/03/2016
The trader replied (on 30/09/2016)
Hi Shakir, How is the new house coming along? We thank you for choosing Chigwell Bathroom Services, it must have been a tough decision to make as there are many tradesmen out there. We are happy to help and accommodate you with your requirements and we are pleased to hear we met your requirements. It was a great pleasure to have built a new en-suite for you and preserve the existing bathroom, which was challenging. We got there in the end and thank you for allowing us to do what we do best.
Excellent work! Excellent workers!
Customer Service
Quality
Value
We recently had both our bathrooms fitted by Chigwell Bathroom Services. I couldn't compliment these guys enough. The quality and standard of their work is fantastic. They were the tidiest workers we have had in our house. After each day, they would clean up, ensuring the house was kept clean and tidy and to stop dust building up. All floors were covered with special dust sheets and walls were covered with protective sheets to ensure our floors and wallpaper were kept in good condition. We have had many workers in our house over the years, but we have never experienced such organised and clean workers. The job they took on, was extremely complex with a challenging reconfiguration and a steam room- nothing phased them! Once again their standard of work came out on top!
Which? Trusted Traders Consumer Posted on 12/04/2016 , work completed 12/04/2016
The trader replied (on 30/09/2016)
Hello Sarah & Daniel, How is your new steam room, we often talk about this project and we pulled this through. It certainly looks divine and we are pleased to hear the positive feedback you have given us. We treat our customers homes as if they are our own. How would we like to be treated if we were customers, thats how we like to work. Treat people how you would like to be treated. Thank you for your kind hospitality, tea, coffee, cakes and the biscuits. We thank you for our gifts too.
Perfect bathrooms
Customer Service
Quality
Value
We recently had both of our bathrooms re-fitted by Chigwell Bathroom services and to say we are impressed would be an understatement. The service Sue, Steve and Jack have provided is second to none. Throughout the whole time, they arrived before they were scheduled to. The work is probably the best we have ever had done on our house in the past 40 years. The bathrooms look absolutely immaculate and have been complimented by everyone who has seen them. They have all commented on the professionalism and the finish of the work. Steve has a team of specialists that he uses to ensure the work is carried out to the highest standard. CBS even assisted us in choosing the most appropriate bathroom furniture for our needs. They also addressed any concerns we had promptly and politely. Near the end of the job, Steve even carried out extra work without any additional charge. We would definitely use them in the future and recommend them to family & friends. Thank you again Sue, Steve, Jack and rest of the team. Sanjay & Anu
Sanjay Posted on 09/07/2016 , work completed 09/07/2016
The trader replied (on 30/09/2016)
Hi Sanjay, Thank you for choosing Chigwell Bathroom Services for allowing us to have both your bathrooms re-furbished. It was a pleasure to know how pleased you all are, especially with mum. It's good to hear the comments you have made to us and also with your testimonial. We do have extreme high standards and expectations. I have a great team whom has worked for me for over 10 years. Thank you for your referral and we look forward to hearing from you again. Thank you for your thoughtful gifts, it certainly was a treat.
Another Great Job! Thank you Steve and Jack.
Customer Service
Quality
Value
Chigwell Bathroom Services have just finished a third job for me and I would never consider asking anyone else. I am completely satisfied with their work. The bathroom they have just finished looks beautiful and has been completed to a very high standard as Steve and Jack take great pride in their work and pay great attention to detail. Also, what could be a difficult experience is in fact not at all as Steve and Jack are so friendly and a pleasure to have working in the house. They obviously love their job and enjoy working together to create such beautiful bathrooms. They are always cheerful and laughing and clearly get on well together. Finally, they took great care of my house and left it clean and tidy at the end of every day.
Alison Posted on 17/01/2018 , work completed 17/01/2018
The trader replied (on 23/01/2018)
Dear Alison, What can we say but thank you for always contacting us whenever you needed a job doing. It means a lot to us knowing that you fully trust our workmanship having completed 3 bathrooms for you already. Each time, the job has been of satisfactory and nothing was a problem or an issue for us to resolve. We do thank you for your loyalty and I know you have passed on our details to your friends and families, this does help with our business and we cannot complain. All the teams really do get on well with each other and at the end of the day, the job needs to be done and completed to a high standard. We treat everyone's homes like if they are our own. We certainly wouldn't leave your house untidy every day. This is the service that we maintain and our customers appreciate it. Nothing is too much for us, we are with all our customers every step of the way. Once again, thank you for choosing Chigwell Bathroom Services.
a very happy customer
Customer Service
Quality
Value
We had an on going problem with the temperature control in our bathroom shower, which several plumbers were not able to sort out. Stephen immediately identified the problem, and fixed the shower control unit which now works perfectly. Chigwell Bathroom Services came to us on time and did a very professional job. They were very clean workers, knew exactly what needed to be done and then sorted the problem out in a straight forward and polite manner. We would highly recommend Stephen and his team.
Ron, . Posted on 05/04/2018 , work completed 05/04/2018
The trader replied (on 05/07/2018)
Dear Ron, That's great to hear. Stephen is very knowledgeable and can always find a solution to any problem and rectifies any faults!
Highly recommended
Customer Service
Quality
Value
I cannot recommend Chigwell Bathroom Services enough. Not only did they complete my new bathroom to a high standard but they also treated my home with the utmost respect, which included sweeping and mopping the floor each day even though I had moved out of the property whilst the work was being undertaken. Steve contacted me whenever he had a question and any queries that I had, were dealt with promptly. Steve even arranged for someone to come back and show me how to take the door off a unit so I could alter the shelf height. I love my new bathroom - huge thanks to Steve, Sue and their team!
Kate Feeney Posted on 14/11/2016 , work completed 14/11/2016
The trader replied (on 18/11/2016)
Hi Kate, thank you for your testimonial. We know how busy you are and appreciate you finding the time to write this. They say better late than never. We hope everything is OK as we completed your bathroom in July. Did you manage to sort out the blinds at all, if not let me know and I'll see if I can help. Please thank your parents for referring us to you, we have enjoyed working on you and your parents bathrooms. It's been a pleasure meeting the family and please pass on our regards to them. Should you need us for anything else, you know where we are, so please give us a shout.