Endorsed by Which?

Chigwell Bathroom Services

5.0

147 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
147 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Repeat customer
Customer Service
Quality
Value
This is the fourth time that my family and I have used Chigwell Bathroom Services. As always, Steve and team are a pleasure to have in the house. Steve project managed the entire bathroom refit on our upstairs and downstairs bathrooms and the only thing I had to do was supply the tea and coffee! The team are polite, respectful and took the time to engage with my 4 year old when she was home. They left the house clean and tidy every day and Steve was always quick to respond to communications via text or phone. I would highly recommend CBS.
Customer in Essex Posted on 22/01/2023 , work completed 15/12/2022
The trader replied (on 03/04/2023)
Thank you for the lovely comments in your review. It always gives me great satisfaction knowing that we are doing a great job. It was a pleasure to be back doing work for you and your great hospitality for keeping us going with a supply of tea and coffees during the whole duration we were with you. Thanks again for your business!!
Bathrooms upgrades
Customer Service
Quality
Value
Again we have used Chigwell Bathroom Services for upgrading three bathrooms, Steve and his team arrived on time , made provisions to cover carpets and furniture before starting the work. As before an excellent job was carried out within the time frame and before they left hovered all the carpets and made sure the site was left in one hundred percent order. I can recommend this firm to carry out any bathroom installations, on time and quote very acceptable.
Customer in Essex Posted on 19/06/2023 , work completed 16/06/2023
Excellent Work
Customer Service
Quality
Value
We cannot speak more highly of the Chigwell Bathroom Services. Steve and his team were great in completely refurbishing our ensuite bathroom. They are a most professional team and we are 100% satisfied. On arrival, the first day, they protected all our carpets with protective covering and each night everything was mopped and cleaned before they left. If you want a great and professional job we cannot recommend them more highly. We are very happy.
Customer in Essex Posted on 22/12/2023 , work completed 16/12/2023
Fantastic Job!
Customer Service
Quality
Value
After a little research we found CBS via a recommendation from ‘Fayers’ Easy process from start to finish really. Our particular design/layout (of the bathroom) was met satisfactorily and Steve and his team worked their magic and made it a reality for us! We now have a beautiful bathroom and taking a shower is a pleasure in such harmonious surroundings. As a team, all of the tradesmen who worked on this project were very professional, friendly, polite and took the time to listen and provide suggestions, as and when required. Can’t fault their expertise and punctuality! And . . . . good fun in the process - it was a pleasure to make tea and offer biscuits for/to them. A personal “Thank You!” to: Steve, Dan, Ted, incredibly hardworking plasterers (and very efficient) Simon, George & Liam.
Customer in Essex Posted on 06/10/2023 , work completed 04/09/2023
Excellent Work Again
Customer Service
Quality
Value
I used Steve a few years ago to do a complete bathroom refurbishment. I wanted to make some changes to the layout so I used Steve and his team again. They have made a brilliant job of it and I'm very pleased with the result.
Customer in Essex Posted on 24/03/2025 , work completed 14/03/2025
High quality care and work.
Customer Service
Quality
Value
We had a wonderful experience from start to finish of this work. Great guidance of options to consider, and clarity of when and how much. When the team discovered unexpected issues that added complications to getting the work done they resolved them with a cheery approach and kept us informed of solutions. They picked up a couple of small snagging issues quickly and well. I would thoroughly recommend Steven and his team. Delighted every day with our bathroom and en-suite!
Customer in Essex Posted on 11/05/2025 , work completed 04/04/2025
Great Service!
Customer Service
Quality
Value
Look no further! Chigwell Bathroom Services are the guys for you! Steve and his crew were brilliant in gutting my old bathroom and installing a new one: bath, tiles, sink, pipework, cupboards and electrics. I cannot praise them enough. They treated the house with care and attention, placing thick cling film on the stairs and landing to prevent stains, dust, etc. They even swept and mopped everything each evening before leaving. I must mention Dan, the tiler, he was excellent. All the seams and grouting were geometrically opposite on opposing walls, laid at 90 degree angles with aid of a clever laser device. In summary: truly great work with a professionally finish and very highly recommended!
Customer in Essex Posted on 06/06/2025 , work completed 03/06/2025
Bathroom Transformed!
Customer Service
Quality
Value
CBS have just refurbished our outdated 1980's bathroom and we are thrilled with the result. Steve and his team such a professional job and worked really hard to make certain that the end result was as we had envisaged. Each member of the team was pleasant to have around our home and at the end of the day our house was left neat and tidy. The work was completed exactly on schedule. Sue was always at the end of the phone to answer any questions, however trivial, and really helped to make sure every went as planned. CBS are a great team and I wouldn't hesitate to recommend them! A very satisfied customer!
Valsy21 Posted on 24/06/2015 , work completed 24/06/2015
Another happy customer
Customer Service
Quality
Value
Steve and his team recently refitted my main bathroom and converted it into a shower room. The result is stunning with a great finish. Throughout the job the team have been 100% reliable, friendly and offered great advice allowing us to get the result we wanted with minimum fuss. It was a big job and could have been a mess but they also managed to clean-up every day so there was no unnecessary mess or upheaval. I'd highly recommend them. Thank you!
Matt Quelch Posted on 01/07/2015 , work completed 01/07/2015
Bathroom refurbishment
Customer Service
Quality
Value
Excellent service from start to finish. The bathroom was completed within the estimated time, with attention to detail a priority and finished to a very high standard. All tradesman were friendly and professional and we would highly recommend Chigwell Bathroom Services. We will definitely use them for our next project.
SteveH Posted on 03/01/2014 , work completed 03/01/2014
Complete bathroom refurbishment
Customer Service
Quality
Value
Steve and his team did an excellent job refurbishing our bathroom from top to bottom and we couldn't be happier with the end result. Steve was very communicative throughout, and the job was done to schedule, only being delayed by others letting us down. Our indecision was met with patience, and Steve was happy to return at a later date to tie up any loose ends. Highly recommended!
2011-05-31 08:47:12.03 Posted on 09/07/2014 , work completed 09/07/2014
En suite bathroom
Customer Service
Quality
Value
Steve and his team recently refurbished our en suite bathroom. They started by completely removing the existing bathroom and went on to install new fittings, storage units, wall tiles, floor tiles, and painting and fixing the accessories which left us with a lovely stylish, fresh, new bathroom. Just what we wanted! We were very happy with the way they worked, always patient and always ready to give helpful advice. By using an expert plasterer, tiler, plumber and electrician we felt we were getting the best possible service and were impressed with how the work progressed seamlessly and quickly with the minimum of disruption. Steve also kindly fixed an extra couple of plumbing issues which needed attention but were not part of the en suite. We would not hesitate to use Chigwell Bathroom Services again.
Trish and Chris Johnson Posted on 07/12/2015 , work completed 07/12/2015
Thank you!
Customer Service
Quality
Value
Steve,Sue,Jack cannot thank the team from Chigwell Bathroom Services enough. The bathroom is beautiful and the professional, clean and systematic way in which the company works is 2nd to none. All my friends and family have nothing but compliments on the bathroom couldn't be happier. Chigwell Bathrooms will always be my first choice from now on. 10/10 for customer service.
Akosua18 Posted on 23/03/2016 , work completed 23/03/2016
The trader replied (on 30/09/2016)
Hi Valerie, Thank you for finding the time to write this testimonial. We have made a difference to your bathroom and hope everything is going to plan. I'm glad all your friends and family are happy with the result too. Thank you for Choosing Chigwell Bathroom Services.
En Suite June2016
Customer Service
Quality
Value
I recently used the services of Chigwell Bathroom Services to install a new en suite. The work was carried out while we were away and by keeping in touch via e mail the work was carried out to the highest standard. There was a problem with the tiling I had ordered, but after email contact Steve sorted out some new tiles, sent a photo to confirm they were suitable and got on with the job. I would not hesitate to recommend this company. They are professional, tidy and good communicators- they listen to what you want!! A very satisfied customer.
Olivia Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 30/09/2016)
Hi Sue, Thank you for putting your trust with us whilst you were away. It certainly was a challenge with having to choose the tiles in your absence. We are pleased to hear we made the right choice of tiles and it matched the amtico floor tiles too, phew. Thank you for choosing Chigwell Bathroom Services.
Simply the Best
Customer Service
Quality
Value
en-suite completely refitted
Which? Trusted Traders Consumer Posted on 03/11/2016 , work completed 03/11/2016
Action speaks louder than words
Customer Service
Quality
Value
Chigwell Bathroom Services have just redesigned our bathroom, the end result is unbelievable. They have done the impossible & have actually made our bathroom bigger by removing boxed areas not needed, thus creating more space & giving us a truly luxurious bathroom. Steve & his team are perfectionist in all they do, nothing is too much trouble for them & they will go the extra mile to help. Inferior joints had been previously installed they replaced these for us. Susan was always at the end of a phone if we needed advice. Being a member of Which? for some considerable time I frequently consult Which? Trusted Traders. However, it is quite clear that members of the public are unaware of it. Chigwell Bathroom Services van actually advertises Which? Trusted Traders. As a result I have had numerous enquiries regarding this company from neighbours all asking about Which? Trusted Trader website & asking to see their work. Another key factor that helped us choose this company was they sent us a DVD showing their high standard of work & which also promoted Which? Trusted Trader. This was a major deciding factor. We have now booked Chigwell Bathroom Services to completely redesign & refit a new kitchen for us. If you find this all too good to be true contact Susan & ask her to send you a copy of their Which? Trusted Trader DVD & pictures of our before & after bathroom. They are a credit to Which? Trusted Traders!
Neela Posted on 23/11/2016 , work completed 23/11/2016
The trader replied (on 05/12/2016)
Dearest Neela, thank you so much for writing this review, we know how busy you are and you still manage to find the time to do this straight away. We are very grateful and delighted with your review. Nothing is too much or challenging for us, we will always try and find a solution to work round things. We are very pleased to hear that our Which? advertising and logo has attracted other people and we thank you for your recommendations. Being a Which? Trusted Trader has given our customers the reassurance and trust they can have with us. I am sure being a Which? customer yourself for many years, you have found the trust and faith you have with them, hence coming across our details. We thank you for choosing Chigwell Bathroom Services, again it couldn't have been an easy decision for you to make. I'm glad the DVD helped you make your decision for choosing our services. We wanted to show our customers our work and thought making a DVD will allow the customers to see what we do best. We are aware not everyone knows how to use a computer or may not have one. We will be making a new one in the New Year. If OK with you, we would like put your pictures on there. We would also like to thank you for taking us all out for lunch, this was very kind of you to do this. The food was very nice and we shall be going back there again. Once again, thank you for choosing Chigwell Bathroom Services and booking us in for your kitchen next year.
Excellent work and speedy response
Customer Service
Quality
Value
I found Chigwell Bathroom Services from an internet search to find a bathroom specialist to fit a new shower enclosure and replacement waste outlet. After reading all the reviews on their previous work I selected CBS to carryout the work required and I was not disappointed. They definitely standup to all the comments placed by previous customers. Professional, polite, knowledgeable, excellent attention to detail and most importantly (for those who work) they are completely trustworthy and can be left in your house to work whilst you go out! I highly recommend them. My work was completed to a very high standard and I would certainly use them again. An added bonus is they have been awarded the Which Trusted Trader for December 2017. If you do nothing else this year - add these guys to your contact lists you will not be disappointed if you opt for CBS.
Julie G Posted on 14/02/2018 , work completed 14/02/2018
The trader replied (on 19/02/2018)
Dear Julie, Wow thank you so much for writing this fantastic review, we are deeply touched by this. Thank you for choosing Chigwell Bathroom Services, there are lots of traders out there and we are very fortunate you chose us. You was prompt in replying back when the quote was sent out to you, therefore allowing us time to give you a slot that was convenient to you and of course us as well. The teams work really well together to a very high standard. If it's not right, it's done again and again. We like our customers to feel comfortable with us knowing they are in safe hands, whether the customer is at home or at work. It is always a pleasure to hear how happy our customers are when the job has been completed. Being nominated for Trader of the Month has helped us with our business. We have been recognised by Which? and also to our potential customers who reads the website, this has been one of the best business choices we have made. Thank you for highlighting this out in your review, no doubt the phone will be constantly ringing now. Thank you for choosing Chigwell Bathroom Services, you have been great and look forward to hear from you from your friends and families in the near future.
Updating cloakroom
Customer Service
Quality
Value
Modernising downstairs cloakroom and toilet Really excellent. I am one of those elderly people who regret the passing of the old fashioned careful contractors but Chigwell Bathroom Services are an exception as as well as doing an excellent job without dragging this out, they did not intrude at all and It was a pleasure to see Steve and his mate. They arrived when they said they would and made certain that the rest of the house was kept protected. Thoroughly recommended.
Which? Trusted Traders Consumer Posted on 07/03/2018 , work completed 07/03/2018
The trader replied (on 02/07/2018)
Thank you for leaving your review. It is always our top priority to work along side customers needs. It is our aim to work to schedule and to the highest standards.
Thoroughly professional from quote to aftercare
Customer Service
Quality
Value
Steve & Jack were very professional. They worked cleanly - taking every precaution to minimise dirt and dust around the house. They arrived on the dot each day and completed the job to a high standard within the timescale stated. On top of all this they were friendly and easy to deal with. Wouldn't hesitate to use them again.
David Greenfield Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 06/03/2018)
Dear David, Apologise for the factory setting that was set too low for you on the valve. We didn't want you to shower in the cold so first thing Monday morning, Steve was more than happy to set the temperature higher for you. It's not nice to shower in the cold, especially with the weather we've been having lately. Hope all is working well now. We thank you for choosing Chigwell Bathroom Services. We got there in the end and we are delighted to hear you are happy with our services. Steve was much more happier as the journey was not far either. We hope to hear from you again with your future projects. Chigwell Bathroom Services.
New Ensuite
Customer Service
Quality
Value
This is the third time we have used CBS. Same high standards and attention to detail. Left the house clean and tidy and protected carpets throughout. Steve and Jack are a pleasure to have around the house. Ensuite is fantastic!
Customer in Greater London Posted on 18/12/2018 , work completed 20/11/2018
The trader replied (on 15/05/2019)
Thank you for writing this review! The satisfaction of a loyal customer is the greatest reward for hard work!
Bathroom transformation
Customer Service
Quality
Value
We have just had our bathroom and downstairs toilet refurbished by Steve & Jack and both rooms look exactly as we had hoped they would. From day one, Steve and his team treated our home with care and respect, keeping it as clean as possible, with coverings laid over hardwood flooring and carpets and dust sheets over the staircase. They were friendly and pleasant to have around every day. If we had any queries or needed something altering at the last minute they were willing to oblige. Thank you Jack & Louis for hoovering and mopping down each day so that no dust was left around the place. Thanks also to Chris the tiler whose work is very precise and neat and to the plasterers, electrician and mastic man who made it all complete. Chigwell Bathroom Services are well worth what they charge. Attention to detail results in a really good finish and the quality of work is outstanding. We would recommend this company without any hesitation.
Customer in Greater London Posted on 14/11/2019 , work completed 08/11/2019
The trader replied (on 22/11/2019)
Thank you both for your kind words and for leaving us such a great review. It was an absolute pleasure working along side you all to produce the great outcome of your shower room and downstairs WC room. I am delighted with the finished rooms. A big shout out to Juliet for your kind hospitality throughout, keeping us all going with plenty of tea, coffee and biscuits. It was a pleasure working for such a lovely great family.
Exemplary en-suite bathroom refit
Customer Service
Quality
Value
Stephen, Jack and Louie, in co-ordination with other sub-contracted workmen, did a great job refitting our en-suite bathroom, complete with new shower including glass & tray, radiator, extractor fan & new roof vent, toilet, mirror, basin & cabinet, tiles, walls, lighting and ceilings. Project management was exemplary, with all workmen arriving punctually over the two weeks, and tasks proceeding in a well organised fashion with a minimum of disruption to normal routines. Great attention was paid to clean-up and protective coverings for all areas involved. Full priority was given to our job throughout the task. At all times the team were polite, congenial, and diligent, and team leadership was clearly executed. The job has been completed to an excellent finish and we are very happy with the result. Minor adjustments and queries evolving throughout the job were received cheerfully with a strong commitment to customer satisfaction. In follow up after completion the team went above and beyond the call of duty, even correcting other plumbing faults they observed, unrelated to the en-suite itself. During our own survey of quotations prior to the work we noted Chigwell Bathrooms were not the cheapest, but they were worth any difference. Their expressed commitment to after-service is sincere. They came very well recommended, positive reviews proved correct, and we are very glad we chose them. We recommend them heartily and unreservedly.
Customer in Essex Posted on 19/12/2019 , work completed 29/11/2019
The trader replied (on 06/01/2020)
Many thanks for your great review. It was a pleasure working together. We go that extra mile and if I spot any other little jobs/snags that needs attention during our planned works, we are always happy to get this sorted as well so it causes let problems in the future. Many thanks for keeping the team happy with tea and biscuits throughout the project. A great family to work for!
Fast professional installation
Customer Service
Quality
Value
Steve and his team completed my lovely new ensuite bathroom in the agreed time frame. This was despite the job throwing up extra problems due to leaks which had rotted the floor and walls. They took great care with coverings to protect our home before the work began, and vacuumed, swept up and mopped daily throughout the work.
Customer in Greater London Posted on 27/01/2020 , work completed 20/01/2017
Great work
Customer Service
Quality
Value
They did a brilliant job and they were very friendly. I highly recommend them to others. Thank you.
Customer in Greater London Posted on 24/07/2020 , work completed 24/07/2020
The trader replied (on 12/10/2020)
Your very welcome, I’m glad you appreciate our hard work! We am to please and our customers see this throughout our time working on there project. Regards Steve
Professional
Customer Service
Quality
Value
We had our en-suite bathroom fitted. The works were not completed in time through no fault of Stephen as the units ordered did not come in time from the showroom. I cannot fault Stephen for his work ethics an cleanliness. He always kept us informed of the progress and chased up the showroom . He made sure that as soon as the goods arrived he fitted us in often working late and early starts to complete the work. His diligence and attention to detail was exceptional. The house was left spotless after the work was completed
Customer in Essex Posted on 24/08/2021 , work completed 09/07/2021
The trader replied (on 28/10/2021)
Thank you for leaving us another great review. It was a pleasure working for you again to give you a whole new en-suite shower room. Thank you for vacating your bedroom which gave us plenty of space to work and move around as it was a major refurbishment. It was nice chatting to you in the mornings to discuss the days work before you set off for work yourself, leaving us with plenty of teas, coffees that you so kindly left out for us to use. All the very best Steve.