Endorsed by Which?

Chigwell Bathroom Services

5.0

147 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
147 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Small job
Customer Service
Quality
Value
I needed a specialist shower door refitted and another leaky shower fixed. Most of the traders I rang didn't bother to call me back or didn't want to do a "small job". However Steve was prompt at replying to my message and was happy to do the job for me even though I know he also does way bigger jobs. It was quick, very tidy and professional and if I ever need more bathroom fitting work done or a complete refurb, Steves number will be first on my list. Excellent service THANKYOU.
Joanne 72 Posted on 11/03/2015 , work completed 11/03/2015
Absolutely delighted with our new kitchen!
Customer Service
Quality
Value
Steve and his team had already done two jobs for us in recent years. The first of these was a bathroom rebuild and the second was a complete garage conversion into a new bedroom with en-suite shower and toilet. So when it came to modernising our 25 year-old kitchen, we turned once more to Chigwell Bathroom Services for help and advice. Steve quickly sent us a very reasonable estimate for the job, and we soon fixed a date for the work to start. As with the previous jobs, the work was very well organised and moved ahead like clockwork. Different teams of builders, bricklayers, plasterers, tilers, plumbers, carpenters and electricians all worked together as a team under Steve's control. Steve also coordinated with the kitchen unit supplier, helping us out with his contacts and extensive experience. Punctuality, organisation and cleanliness were first class, and as with previous jobs my wife and I were both really pleased with the end result. We have a really beautiful and modern kitchen now - and we are especially grateful to Steve for his advice in shaping the final design. We have no hesitation in giving Steve and his team the highest possible praise for a job that was really well done (at a fair price!) and undertaken in a highly professional and friendly manner. A big thank you therefore to Steve and the entire CBS team!
amkotas Posted on 24/03/2015 , work completed 24/03/2015
So delighted!
Customer Service
Quality
Value
Steve, Adam and the rest of the team at CBS have done a wonderful job. I expected a high standard of work and I was not disappointed. Each day the team arrived punctually and went straight to work. Despite all the upheaval that a four week project entails, I found my home neat and tidy at the end of each day. Steve and Sue are very thorough, professional, attentive, warm and friendly. I would highly recommend CBS to one and all. I am planning another project next year and I will have no one else but Steve and Adam in charge of it.
HappyBunny Posted on 26/05/2015 , work completed 26/05/2015
Bathroom remodel
Customer Service
Quality
Value
Chigwell bathrooms transformed by brothers bathroom from an unusable space to a wonderful clean and safe environment, he now has a walk in shower which is ideal for him. Steve and his team are very efficient and friendly and always go the extra mile to make sure that the work is carried out by experts. They were a pleasure to have in the house, are very clean workers, leaving no mess behind them and I would recommend them to anyone, I am grateful to have found such trusted tradesman.
MaryW Posted on 15/02/2016 , work completed 15/02/2016
Fantastic Service
Customer Service
Quality
Value
OMG we are thrilled with the very high level of service and attention to detail we received from CBS, Steve and his highly professional team made our dream come true. They took great care and attention to detail, they cleaned up every night and covered all floor and items that could get damaged. We really enjoyed their company and wouldn't hesitate to recommend them to anyone knowing they would receive the same excellent service. Big thumbs up and thanks to Steve and his teammates.
Janice Hockley Posted on 26/07/2017 , work completed 26/07/2017
The trader replied (on 02/08/2017)
Dear Mrs Hockley, thank you for finding the time to write this review and for actually getting your review on here as Which? was having problems with their site which prevented customers leaving a review. I am glad you got there in the end. It was a pleasure to come back and see the finishing work as the first time I was there, the shower room had just been plastered so couldn't see much apart from pipes. It is truly an amazing shower room and how clean you have kept it too. The thought and attention to detail of choosing your goods is one for me to remember. We all need to plan years ahead and you have done just that. The teams would also like to thank you both for going out of your way providing drinks, biscuits, cakes for the time when it was the most hottest week of the year. You kept the teams going, they didn't complain and carried on till the end of the day. Don't think they have eaten and drunk so much whilst doing a job. It mean't a lot and for this we are very grateful for your kindest hospitality. You both have really looked after the teams. We thank you for choosing our services as you mentioned that Mr Hockely finds it very difficult in trusting anyone in his house. I am so glad he was able to leave his trust with us. The boys enjoyed the adhoc conversations too. On the whole you have been amazing customers. The teams have enjoyed their time working for you, you have made it easy for them to do their jobs. Continue the walks and enjoy the weather. Thank you....
Best santuary ever
Customer Service
Quality
Value
My bathroom is like a spa, the workmanship, communication, advice and friendliness of CBS is fantastic. All work completed on time. Steve is brilliant he would go out of his way to help make sure its done the correct way no cutting corners. I am very impressed, we have had many compliments from friends and family definitely recommend.
CMR403295711 Posted on 14/10/2014 , work completed 14/10/2014
Very pleased customer!
Customer Service
Quality
Value
We used Chigwell Bathrooms to completely remodel the bathroom in our flat and are absolutely thrilled with the work Steve and his team have done. All the workmen were personable, professional and experts in their field so made them a joy to work with and Sue in the office was always very friendly and helpful when it came to my many queries! This meant the whole process was stress free as you could trust the team to all do a great job.
Katie 1 Posted on 11/11/2014 , work completed 11/11/2014
Full Bathroom Refit
Customer Service
Quality
Value
I would highly recommend Chigwell Bathroom Services. We have just used them to fully install a new bathroom. Steve approached the work in a confident and professional manner from the start. He gave us advice for things we were concerned about, without making us feel pressured at any stage. More impressive than this was the way that Steve dealt with a number of challenges during the job, ensuring the job was completed on time, and keeping us updated about progress.
CMR402326902 Posted on 12/02/2014 , work completed 12/02/2014
Shoer Room Refurb
Customer Service
Quality
Value
Steve, Just wish to say I think you have done a brilliant job. You was very professional and clean and very efficient. I am so pleased with the result and wish to say a big thank you for all your efforts. With kind regards Mr. Amanullah
Susan888 Posted on 02/07/2014 , work completed 02/07/2014
Beautiful Bathroom
Customer Service
Quality
Value
We chose CBS after talking to six different companies. They were faultless from start to finish. The service began when Sue and Steve visited our home for the first time. They listened to our requirements and gave us lots of ideas that improved the design. After the first visit, we received a detailed written quote. CBS were more expensive than most of the other companies we spoke to, but the all-inclusive quote reassured us. I can confirm that the price quoted is exactly what we paid and there were no nasty surprises. We had to wait 3 months before they could start work and I understand this is typical. They are honest about their workload and schedule their jobs so they will keep their promises. Our two-week project ran like clockwork. It started on time, and finished early. The team arrived on the dot of 8am every morning and stayed until the the team completed the work scheduled that day. The various trades were co-ordinated like a military operation. CBS kept us informed about who would be arriving at our home, when they would be there and how long they would stay. They took the time to introduce us to each trades-person when they arrived and kept mess and dust away from other rooms in the house. They respected the fact that they were working in a home and not a building site at all times. The quality of work matched the level of customer service and CBS delighted us with the end result. We whole-heartedly recommend them to other customers.
Site User Posted on 09/08/2015 , work completed 09/08/2015
Bathroom Refurbishment
Customer Service
Quality
Value
Steve, Sue, Jack and Chris have provided us an outstanding service. The work was done to perfection and we could not have asked for anything better. The team carried out the work very efficiently with minimal disturbance. From the time we had the initial visit , right through to the end of the job, we were kept updated. Any queries were promptly answered. The work started/ended as scheduled. After work each day the area was left clean and tidy. The pricing was transparent with a detailed quote.There were no surprises and in fact Steve did some extra work without charge. Steve and Sue are meticulous, professional and polite. I would personally recommend them without reservation.
Which? Trusted Traders Consumer Posted on 21/05/2016 , work completed 21/05/2016
The trader replied (on 30/09/2016)
Hi Arif, apologise for the late reply. We hope all is well and everything is ok. Please let me know when you would like to book us to book you in for some work you would like doing. We are currently taking bookings from May 2017. It was a great pleasure to have met with and your family. The teams enjoyed working there, thank you for introducing us to our new coffee. I often do crave for one and not forgetting the gifts you gave us, thank you once again.
Beautiful new bathroom fitted
Customer Service
Quality
Value
We are delighted with our beautiful new bathroom. Sue, Steve, Jack and the team were amazing and the job progressed according to plan, seamlessly and to schedule. We, as customers, appreciated the professionalism and care that each tradesman took when they were on site and also the excellent tidy up at the end of each day. The result is an amazing, tranquil haven created with an eye for the most minute of detail and a perfectly crafted bathroom which surpassed our expectations. We are thrilled and excited about our new bathroom and we wouldn't hesitate in recommending CBS to even our most discerning of friends. Judith B
Judith B Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 30/09/2016)
Hi Judith & Melvin, We are so glad you are both happy with your bathroom. Thank you so much for your kind feedback, the teams are extremely pleased to hear this. We look forward to be working with you on your next project. PS Thank you for our gifts and card.
Beautiful bathroom and downstairs toilet
Customer Service
Quality
Value
Steve, Jack and the team have recently completed our main bathroom and downstairs toilet. They have done an excellent job! The bathroom (which is very small), has been completely redesigned to accommodate a walk in shower and looks fabulous! The team had to have the whole room re-plastered, including a new ceiling. They also organised local carpenters to replace and rehang the door, creating extra space in the room. The tiling by Chris was also beautifully done. The team's attention to detail means that the result is stunning! Our downstairs loo, the smallest (very small!) room in the house was also cleverly replaced (including plastering tiling etc) with some thoughtful plumbing to create extra space. Again the job was finished to a high standard and extra items such as a new mirror, towel rail etc were fitted. It now looks clean and fresh and definitely bigger! I can thoroughly recommend Steve, Jack and the team. They always clean up after themselves daily and stick to timescales and produce an excellent final product.
Keith and family Posted on 26/01/2017 , work completed 26/01/2017
The trader replied (on 02/02/2017)
Hi Keith, happy new to you all. Thank you for our card, we were very touched. It must be so very quiet for you now that we are not there. Thank you so much for the endless cups of teas/coffee and biscuits. The boys will need to work extra hard to work it off, lol. The coffee machine was indeed a great investment, i'm sure we will be coming back for more of it. I cannot believe the complete change with the bathroom, so much bigger and the choice of tiles has made the room so much brighter. Sara has made the right choice in choosing the tiles and goods. We was happy to help where we can and to advise you of the design. It has turned out as expected. The cloakroom, well what can one say, wow!! What an improvement this is, its brighter and bigger which gave you so much space than before. We was glad we were able to get the towel rail in the space that was given. All 3 rooms has been transformed, it was like clockwork. You allowed the teams to just get on with it, nothing was ever too much for you. You can now have a rest as the amount the times you was coming up them stairs with drinks, you must have thought you was at the gym. We can't thank you enough and we thank you for writing in to Which? to nominate us for Trader of the Month. Thank you for passing our details to your friends.
Excellent Service Highly Recommended
Customer Service
Quality
Value
We needed an upgrade to our main bathroom. CBS was recommended to us and from first contact with Steve and Jack we felt reassured and thankful for their advice. Seven days after accepting their quote they arrived 8am sharp and straightaway protected our carpets and stairs with sheeting and tidied up at the end of each day. The installation was carried out to a very high standard and their good relationship with the local supplier helped when there was a delivery problem which they resolved to ensure the work was completed on time. We were very happy to have them in our home and have already recommended them to our family and friends. Best shower I've had since the old King died! Ken & Diana Bowerman
ken Bowerman Posted on 24/10/2017 , work completed 24/10/2017
The trader replied (on 30/10/2017)
Dear Mr Bowerman, Please may I ask you to thank your friend for recommending us, majority of all our work are from our customers who has always highly recommended us to their friends and family's. We are delighted to hear you was one of them. As the job didn't take long to do we was happy to accommodate you as and when we could. We thank you for accepting our quote soon as the quote was sent out to you. I am sure the teams will be happy to read your review, nothing is satisfying than hearing our customers compliment the work we do best and ensuring our customers are happy too, including the old king. We look forward to hearing back from you in the New Year and thank you for passing our details to your friends. P.S I can hear you singing in the shower lol..
Great New Ensuite
Customer Service
Quality
Value
This is the second time we've used Chigwell Bathroom Services and they did another fantastic job. Steve and Jack installed a beautiful new bathroom and Chris the tiler did a great job. Steve kept us up to date with progress and suggestions and both Steve and Jack were a pleasure to have around the house. Completely stress free process.
David Lorraine Posted on 23/01/2018 , work completed 23/01/2018
The trader replied (on 24/01/2018)
Hi David, Thank you for choosing Chigwell Bathroom Services again. It is always a great pleasure to hear from our customers. We appreciate the work you have given us as without our customers, we wouldn't be where we are and also to win Trusted Trader of the Month with Which? Wow what a transformation the teams made to your En-suite, we hope your daughter approves of her new bathroom, we are. Considering the size of the bathroom, a lot of work was involved, moving and changing the pipework. All the teams worked well together to get the En-Suite completed on schedule and on time too. We truly hope we have done you proud and we look forward to hearing from you with any new projects you have for us. Once again, thank you for choosing Chigwell Bathroom Services.
Very professional bathroom update
Customer Service
Quality
Value
We had our bathroom completely redone by Steve and his team. The whole experience was excellent. They were very professional throughout. The work was done within the time they specified and to a very high standard. We were worried about being without a bathroom for two weeks, but they made sure the bath went in as soon as possible so we had somewhere to wash. They were punctual and polite and extremely tidy. The hallway and stairs were covered throughout the two weeks and they hoovered and mopped at the end of each day. The work that they did along with the plasterers and the tiler was excellent. We are very happy!
Lena Ciric Posted on 27/05/2018 , work completed 27/05/2018
The trader replied (on 05/07/2018)
Dear Lena, Thank you for writing the excellent review for us, we do really appreciate your time in doing so. It is a big commitment and we never take it for granted when customers put that level of trust in us especially when leaving us with house keys. We were also very grateful for having teas and coffee at our disposal. Hope both yourself and Mr Ciric are enjoying the new bathroom and if you need anything else you know where we are. Many thanks again, Best Wishes from all the team
Happy customer.
Customer Service
Quality
Value
We had a total bathroom install. The guys from Chigwell bathrooms were courteous and professional from the very first meeting and maintained the highest standards of workmanship throughout. The finished bathroom is incredible and the experience of their work ethic has been outstanding.
Jonathan., . Posted on 30/07/2018 , work completed 30/07/2018
The trader replied (on 16/08/2018)
Dear Jonathan, Apologise for the late reply. Thank you for your review, it is much appreciated. We are delighted to hear that you are happy with our services throughout and that your finished bathroom is now looking incredible. Enjoy!
Excellent workmanship and service received from day 1
Customer Service
Quality
Value
What can I say about CBS that hasn’t already been said by other customers... Exceptional service from the moment Steve steped through the door to complete the quote to the last day of installation. Steve, jack and the team were amazing I completely felt at ease from day 1 when Steve completed our quote, suggesting improvements to the plan we currently had and even suggesting a bathroom supplier who also exceed all expectation. During installation Steve and Jack kept my house protected and clean every single day, I was concerned about the mess but there was none. The workmanship is 2nd to none and have had some many comments about the standard of the work and how amazing it looks. Nothing was too much trouble for them both and it was a pleasure to have them in my house carrying out the work. I got daily updates if I was not at home and didn’t have to take any time off for deliveries etc as Steve took care off all of this for me. All I can say is a big thank you to Steve, Jack and the Team for here outstanding Service and workmanship...
Customer in Essex Posted on 15/01/2019 , work completed 26/11/2018
The trader replied (on 15/05/2019)
We are very grateful for this fantastic review! Always great to hear we've met or exceeded our customers' expectations!
Second time we have used CBS
Customer Service
Quality
Value
This is the second job we have asked CBS to do - which tells you a lot. As before, you can trust their quality of work, they are very friendly and very respectful of your house. Glad I was recommended such a good firm.
Customer in Greater London Posted on 21/11/2019 , work completed 18/10/2019
The trader replied (on 14/01/2020)
Many thanks for your review. It was a pleasure to do your second job and so glad we could assist. We treat every home as if its our own and wouldn't do it any other way. I'm very grateful you remembered us!
Shower Room
Customer Service
Quality
Value
Having Steve at Chigwell Bathroom Services before on two other bathrooms I decided to have my shower room renewed. They said it would take two weeks. I can't speak highly enough of Steve and Jack, They are possibly the best plumbers I have used. Very professional. Very clean workers and very reasonable price. Nothing too much trouble. They finished work in four days. Super quick, the shower room looks amazing. Thanks Steve and Jack, here’s to the next assignment. Great guys
lynardes Posted on 04/10/2018 , work completed 04/10/2018
Very satisfied customers
Customer Service
Quality
Value
Steve and his team did a full refurbishment of one of our bathrooms, removing tiles from the walls and floor, taking out the bathroom suite and the radiator, light fittings and extractor fan, and creating a fully tiled shower room. Steve managed the project very efficiently, letting us know when each stage of the process would be completed, and he and Jack and the others involved were punctual, courteous and professional. We are delighted with the work they have done and would recommend them unreservedly.
Brian Atherfold Posted on 07/10/2018 , work completed 07/10/2018
The trader replied (on 17/12/2018)
Dear Brian, Thank you for taking the time to write a review for us. We at Chigwell Bathroom Services will always go out our way to help and accomplish that perfect finish for our customers. Thanks again!
The only team to use
Customer Service
Quality
Value
Steve and Jack are quite simply the best team you can get and is well worth the wait. Their knowledge, skill and attention to detail is second to none, it was a pleasure having them in the house where they took great care, gave trusted advice and delivered fantastic work. I couldn't recommend them more where you are guaranteed to have an amazing bathroom at the end of it.
Customer in Essex Posted on 01/07/2019 , work completed 29/05/2019
The trader replied (on 14/07/2019)
Thank you for taking the time to write this review! We are very happy to hear from another satisfied customer!
Quality company and very professional
Customer Service
Quality
Value
Chigwell Bathroom Services proved to be everything we were looking for in a bathroom company and certainly lived up to previous reviews. We had to wait a couple of months for them to start as they were already booked up but now I understand why. Steve, Jack and Louie’s attention to detail is quite phenomenal. Each day they arrived promptly just before 8am so always started on time. The hallway, stairs and bedroom carpet were protected initially and then swept and washed down each night. The job was completed on time with minimal disturbance to us generally. Decisions and choices throughout were handled in a very professional manner and with consideration to our requirements. The plasterer and tiler who they obviously use frequently were equally easy to deal with. Our job consisted of new ceiling and lights, fully tiled walls, new tray and screens, toilet, vanity unit, sink and mirror. We now have a wonderful new en suite shower room thanks to these guys and would not hesitate in recommending them to others.
Customer in Greater London Posted on 12/02/2020 , work completed 10/02/2020
The trader replied (on 12/10/2020)
Great review, many thanks for your kind words. We are very booked up and our customers are willing to wait as they know by our nearly 100, 5 star reviews how good a job they will get. We are all eager to start early in the morning, as the 2-3 week slots are calculated between our team! We have so long to rip out, plumbing, before plasterers come in! Then Tiler’s, ect. So the job goes to plan and we finish on time. All the very best Steve
Fantastic bathroom
Customer Service
Quality
Value
Well managed bathroom project, with a high standard of workmenship and attention to detail. The house was left tidy and clean each night. Friendly and approachable. Happy to discuss ideas and guide in the right direction. Fantastic new bathroom, I love my lights. Thank you Steve and Jack for all your hard work. I would highly recommend Chigwell Bathrooms.
Customer in Greater London Posted on 13/09/2020 , work completed 11/09/2020
The trader replied (on 12/10/2020)
Our customers dreams are our beliefs. We manage the unbelievable tasks and achieve what you the customer deserves. We put 100% into our work to obtain this. Many thanks for keeping us supplied with drinks Kind regards Steve
Cloakroom transformation
Customer Service
Quality
Value
This is the third project Chigwell Bathroom Services have done for us and we are delighted with the results. The team are delightful, helpful and professional so they achieve an extremely high standard in their work. This time they replaced a tired, old downstairs cloakroom. It has been transformed and looks beautiful. The project was managed efficiently, the team were tidy and cleared up each evening so there was minimum disruption and we had complete confidence in every tradesman who worked in our home. We have absolutely no hesitation in recommending Chigwell Bathroom Services
Customer in Greater London Posted on 04/06/2021 , work completed 03/06/2021
The trader replied (on 27/08/2021)
Many thanks for your review, it was a pleasure spending time re modelling your downstairs cloakroom. We take great pride in covering your carpets, wooden floors ect. and to keep disruption to a minimum. Thank you again for your business. Regards Steve.