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Endorsed by Which?
City Removals Ltd
Opening Hours
Today - 08:00–19:00
- Monday 08:00–19:00
- Tuesday 08:00–19:00
- Wednesday 08:00–19:00
- Thursday 08:00–19:00
- Friday 08:00–19:00
- Saturday 08:00–19:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
City-Removals Ltd is a London based domestic and office removal company.
A family-business with a passion for customer service, for fifteen years our highly trained and experienced staff have helped people move into their dream home as well as move their businesses seamlessly too, and we offer a full range of relocation, storage and packing solutions.
We are also proud members of the British Association of Removers.We stand by these hard won accreditations as well as by the hundreds of positive online reviews from customers who testify to our ongoing commitment to service excellence and customer service.
For more information, give us a call or visit our website for a free no obligation home survey. Or connect with us online.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- free disposal
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
55 reviews
Recommended
Recommended
by 98% of customers
Sort by
Endorsement Reference
Customer Service
Quality
Value
We hired city removals for a home move from London to Surrey for packing and moving. They were professional, quick and good value for money
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Complete packing and moving service. The company are professional and patient we moved 160 miles across country nothing was broken the removal team were excellent
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
The company were efficient answered queries quickly and helpfully and the move was stress free as removal guys quick and experienced. Reassuring on such a busy stressful day.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent removals service
Customer Service
Quality
Value
City removals were fantastic for us throughout. The detailed video survey gave us confidence they knew what they needed to do. The flexibility over packing options - we went for the fragile only option and nothing was broken during the move. They took the furniture apart and put it all back together so well. The moving team were friendly and efficient, made the whole experience stress free for us and much easier than we thought it would be. Fantastic, can't recommend them enough.
Customer in Greater London
, work completed
Recommended
Fast, efficient and great value
Customer Service
Quality
Value
We booked City Removals because of their professional status and value. We were a bit concerned from reading some of the reviews, but there was no reason. City Removals we’re efficient and friendly, the communication was great throughout and a 5 man team arrived to pack, deliver and unpack our stuff. These guys worked hard and fast despite the heat, they asked immediately if they needed direction, dismantled and reassemble a few of our big items and took care when handling our goods. I would definitely recommend using City Removals.
Customer in Shropshire
, work completed
Recommended
Amazing service
Customer Service
Quality
Value
The three man team that did my packing and removal service worked harder than I’ve ever seen people work. They were also kind, patient, friendly and thoughtful. I was on my own and found the moving process quite overwhelming but they were supportive and incredibly efficient. Nothing was a drama. We had storms, difficult access, awkward stairs but they worked as a close team and were very calm. Highly recommended.
Customer in Greater London
, work completed
Recommended
Wonderfully stress-free move
Customer Service
Quality
Value
We hired City Removals to take care of our move from a 2-bedroom flat on the 2nd floor (no lift) to a 3-bedroom house (2 storeys). We got a total of 8 quotes, some of which were in person, while others were via video call or over the phone. City Removals gave a great first impression: they seemed efficient, professional and attentive. Unlike other companies, they did not try to overcharge us or, conversely, to lure us in with a underquote (followed by a nasty surprise on the day!). They were very quick to answer follow-up queries, and accommodating with slight changes in plans. They sent one man for the packing, and 4 men for the actual move the following day. We were so impressed with the service, from the impeccable packing (so quick, and so well done!), the speedy and careful removal, and the outstanding dismantling & reassembling. The movers were very nice, and clearly very good at their jobs. Thank you so much for a wonderfully stress-free move. I didn’t know it could be so smooth and easy!
Customer in Greater London
, work completed
Recommended
Stress free Removal!
Customer Service
Quality
Value
I was very impressed how well organised and the delivery of a very professional service towards our removal. The company on the whole delivers a respectful manner towards delivering their customer service of what the customer wants. Thank you.
Customer in Medway
, work completed
Recommended
Poor packing, Not collect cartons
Customer Service
Quality
Value
This is my second time to use City Removals. I was happy for their service before, but not this time. They packed roughly on 1 Sep 2020. All stuff fell off during my unpack. Moved on 2 Sep 2020. They broke one of my wall lamps and my mirror. They will contribute good will gesture for this. But I have not yet received. We requested collection of cartons on 14 Sep. They agreed to collect on 19 Oct. But no one showed. The next collection of cartons is 1 Oct. I need to keep the cartons for 2 weeks. Too late! They asked me to recycle the cartons by myself if I can't wait. Collection of cartons included in the packing service price. They are responsible on this, but they failed. Updated on 15/10/2020 According to the reply of City Removals on 14/10/2020, I had never received £50 that they agreed to pay me. They cannot keep what they promised. I do not find them to be a reliable company.
Customer in Windsor and Maidenhead
, work completed
Stress-free removal
Customer Service
Quality
Value
All of our household goods were in a storage facility in SE London. City removals provided a very reasonable quotation without any fuss and organised the pick-up of our things at quite short notice. There were no problems and the job was completed quickly and efficiently without any supervision. The delivery was made the next day to our new house in the Lake District again without any fuss or problems. The guys who did the work were polite, good natured and efficient.and very, very hard-working. They were quick but the care they took with our things was exemplary and faultless. I cannot praise them enough, nor the people I dealt with in the office.and in my view they all undoubtedly deserve this five star rating. I would definitely recommend others to use this company.
Customer in Cumbria
, work completed
Recommended