Internal Affairs

Very pleased with our new kitchen. Cliff was able to remove our old kitchen quickly before installing the new one. His excellent joinery skills were needed to overcome the imperfections of our walls, and he made several useful modifications to our original plans. He cleared up well after each day’s work. He also helped us choose the best appliances. Cliff is something of a perfectionist, but he still managed to complete the job in good time. I would not hesitate to recommend Cliff and Internal Affairs to any prospective customer.

We had a new kitchen put in by Cliff in November/December 2022 and we’re really pleased with the result. The discussions started much earlier and Cliff was patient in explaining the options to us. Once we had chosen what we wanted, with some useful advice on maximising space, the installation went relatively smoothly. There were some Brexit-related import delays but nothing that was Cliff’s fault. The big benefit of working with Cliff as a single point of contact is that all the other work – plastering, electrics – is organised by him: there is no need for the client to become a project manager. Cliff has excellent contacts and the other tradesmen he sub-contracted were equally easy to deal with and produced high-quality work. In the end, we asked Cliff to replace a bathroom too, as well as to convert part of the garage into a utility room. Again, we’re very pleased with the result. We feel very happy to have escaped some of the nightmares our friends have had with big companies and strongly recommend Cliff.

Cliff came and fitted an integrated fridge at short notice for me. Quick and efficient, and also took care of disposal of my old fridge. Would recommend.

Internal Affairs and in particular Cliff Hurst were excellent. Good value, on time, and sympathetic to our requests. Good choice of fittings and very well installed showing the many years of experience the company has.

I contacted Mr Hirst on 12 October for a quote for a repair job for a floor board at my rental property and then had to chase him on 27 October when he had not visited my tenant. He promised to follow up and visit the rental property. On 2 November, with the tenant not having had a visit, i messaged Mr Hirst again. With no reply I had to cancel my request on 4 November as there was a complete lack of progress. He had personal reasons for his delay. I presume he is a one man band as otherwise his colleagues would have contacted me to explain the situation. So, having first contacted him on 12 October I was left waiting until 4 November before I was forced to cancel the request for a quote. My main issue was the lack of communication. Had he said he was too busy or not available I could have engaged another contractor rather than wasting several weeks chasing him. His actions demonstrated a complete lack of customer care and it was clear that, due to the small scale nature of the job, he was happy to let me wait until it suited him to do the work, if he intended to do it at all.

Cliff supplied and fitted new floorboards in our daughters bedroom. He was very polite and tidy and used quality products. He was punctual and did a great job of tidying up after himself as well.

Our old telescopic cooker extractor needed replacing. It was not possible to buy an exact replacement but Cliff sourced an alternative. Unfortunately, there was nothing on the market that would be a drop-in fit (believe me I searched). Cliff remodeled the original wall unit carcass such that the new extractor fitted behind the old doors, maintaining the look of the kitchen and recovering most of the storage space we use for spice jars. Delivery of the replacement extractor was the day after I agreed the contract and the new unit was fitted with all work completed the following day.

We had the kitchen and conservatory refurbished into a one room kitchen diner, with underfloor heating and a completely new roof. We found Cliff to be very professional, very reasonable costs and a very nice pleasant man to deal with. Nothing was too much trouble for him, he went above and beyond to please us. Highly recommended. Plus he only works with top quality products. I really appreciated the personal touch.

Cliff and his team completed the work to a high standard of workmanship and were able to adjust at short notice as our plans changed.

Despite some challenges with suppliers beyond his control (e.g. Which guide indicating appliances available at x when they were not), Cliff completed our kitchen to a very high standard. His communication with us was great and he helped us plan the use of space really well. His management of the fitting of the granite countertop was excellent and ensured a perfect finish. Cliff went over and above to trim our kick boards when our chosen floor was thicker than predicted.