The initial visit went well, but when the packing boxes we asked for didn't turn up, we discovered the man hadn't passed on our request to the office. The move seemed to be going well until the movers got lost - they ignored the map and detailed directions we gave them to the new house. Our furniture is wax-polished wood, and we asked them to be very careful. They showed us a pile of blankets to wrap furniture in, and promised to take care. However, on unpacking it was clear that every piece of furniture was scratched, scraped, chipped, gouged - clearly the men had been careless, and not used the blankets. We contacted the office, but they refused to admit any fault, even when we sent photos of the very obvious damage. They weren't even polite about it. What a disaster.