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Endorsed by Which? Trusted Traders

Clockwork Removals Ltd

Profile thumb clockworkremovalslogoblue  1
4.1

10 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

With over 25 years experience Clockwork Removals and Storage provide households in and around South London with tailored removals and storage services. We play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) and their Commercial Moving Groups as well as a Which? Trusted Trade.
At Clockwork Removals, we work incredibly hard to ensure we stay true to our name by keeping all removal projects moving effectively and efficiently – just like clockwork. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes and specialties.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • office removals
    • high value removals
    • piano removals

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.1
10 reviews
Customer Service
4.0
Quality
4.4
Value
4.0
Sort by
Lived up to their name!
Customer Service
Quality
Value
Thoroughly professional service. The hard-working and polite team arrived punctually on both days and packed/moved with a minimum of fuss and no breakages. Also willingly helped dismantle some shelves in the new house despite not being their responsibility. They are not the cheapest but, in this case, you get what you pay for. Would have no hesitation recommending it.
Philip in Greater London Posted on 11/09/2021 , work completed 13/08/2021
The trader replied (on 15/09/2021)
Thanks so much for your review and recommendation we really appreciate it.
Bad ongoing communication
Customer Service
Quality
Value
Unnecessarily rude and impolite receptionist. I was threatened over the phone that I will be charged for empty boxes if they are not around when they come for collection the following week. I have no issue with this being clarified to me but certainly did not appreciate being reprimanded three times over the phone as a customer. Very unfortunate experience - the movers themselves were great but you have to deal with the reception team throughout the organisation of your move and this has left a very bad aftertaste. I will not be using this company again.
Customer in Greater London Posted on 24/06/2021 , work completed 22/06/2021
The trader replied (on 01/07/2021)
We do take complaints of this nature very seriously so thanks for your feedback. We are delighted your move went well and you were happy with the team. That said we do apologise if you felt unhappy with our office staff. We set an exceptionally high service level and we will look in to this matter as a priority. We wish you well in your new home.
Multiple damaged furniture & disgustingly bad service
Customer Service
Quality
Value
Avoid this company. They moved our furniture in October 2020. They damaged our dinning table due to not having the correct allen key. Instead of taking it apart, they chose to take it out of the property via a narrow back alley. In doing so, they scraped the top of the dining table to "a state of disrepair," by the company's own admission. They refused to take the sofa down the stairs, deciding instead to push it through the window of the top floor flat. They didn't have the correct equipment to do this, so 'balanced' the sofa on top of our extended hoover. This caused the frame of the sofa to crack and scratched the leather. They also didn't cover the large furniture items, resulting with further damage to the dinning table and a trunk. We have photographs of their actions on the day of removal and the damage done to our furniture. The company admitted they had been negligent and provided a terrible service, and would be 'retraining their staff on how to move furniture.' However, they did not apologise and refused to give a refund or pay for the replacement of the items. The only action the company would take was to take out an insurance claim for our items, which only covered less than half the value of the items. A disgustingly bad company to deal with.
Customer in Greater London Posted on 03/12/2020 , work completed 20/10/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 10/12/2020)
We welcome all feedback, so thanks for getting in touch. Unfortunately your sofa would not fit down the stairs and our crew informed you it would need to go out of the window. This is something our crews are trained in and do have to do from time to time. We understand it was filmed on the day and the crew sheet was signed off. Any claims made will now have been handed over to our insurance company, if you need anything further from us please do get in touch.
Professional and super efficient
Customer Service
Quality
Value
We used Clockwork Removals to move us literally up the road, 3 miles. The move went "like Clockwork" the guys were polite, professional and super quick, thank you so much. I would thoroughly recommend Clockwork, they did a fantastic job.
Amy, Perth & Kinross Posted on 05/12/2016 , work completed 05/12/2016
Fantastic work and customer service
Customer Service
Quality
Value
I recently used Clockwork Removals to move from Bromley to Bicester and couldn't be more satisfied. The team that executed the removal was outstanding, caring and very efficient. The customer service was also great and I was kept informed at all times. Can't recommend enough this company! 5 stars
Renato G Posted on 30/08/2016 , work completed 30/08/2016
Super efficient & super friendly
Customer Service
Quality
Value
Clockwork Removals did an amazing job. Jake & his colleagues made it look easy - they were superstars!
Frith, London Posted on 13/03/2015 , work completed 13/03/2015
Prompt professional
Customer Service
Quality
Value
Professional service from start to finish. Have used a number of removal companies previously, but clockwork outshines by a mile.
Which? Trusted Traders Consumer Posted on 16/02/2015 , work completed 16/02/2015
Professional, hassle free experience
Customer Service
Quality
Value
We took the full packing & moving service. Trader arrived on time both days. Very efficient and hard working team. Took great care over our things & made the move as stress-free as it could be. A good job.
Jonathan, Surrey Posted on 11/12/2014 , work completed 11/12/2014
Incredible job!
Customer Service
Quality
Value
I am currently pregnant and therefore unable to lift things. The removal men packed everything for us so I didn't need to worry about doing anything. The packing was so neat and organised, well labelled and amazingly quick - it would've taken me a week to do what they did in a morning! The move was smooth and efficient, the men were charming, professional and polite. Highly recommend!
Robina, Buckinghamshire Posted on 11/12/2014 , work completed 11/12/2014
Professional & courteous
Customer Service
Quality
Value
The moving team were friendly, & covered all aspects of the move well. I felt in safe hands.
Greg, London Posted on 09/12/2014 , work completed 09/12/2014