Complete Home Energy Solutions Ltd

I chose Liverpool Heating and Boiler Installation/Complete Home Energy Solutions Ltd as they are a Worcester Bosch registered installer. They fitted a new boiler for me on 6th & 7th June ’24. The boiler location was moved from the house to the garage, involving relocation of pipework (hence lifting of floorboards), 4 new radiators were fitted and a chemical flush of the whole system undertaken – basically a big job! John came to the house twice (possibly 3 times!) prior to undertaking the work and was punctual on all occasions – the second visit was to explain the job to me in more detail because I was feeling a bit anxious due to the size of the job/disruption to the house and previous bad experiences with trades people. John was patient and helpful on both occasions and answered further e-mail questions promptly. My husband was at home during the work – Dan worked alone on the first day and Dan, Ritchie and John worked together on the second day. The installation was completed professionally and to schedule/budget by a very pleasant team to have in the house for 2 days! The house was left neat and tidy – all underlay and carpets were re-laid with care. Gas safety certificate and Worcester-Bosch guarantee were received within a week of completion of the work. I’m really pleased with the work undertaken and very glad I chose this company.

John and his men did a very good job removing an old conventional boiler and installing a combi boiler and a radiator in my small and cluttered house. They also removed an old hot water cylinder from a cramped space. I was pleased that they were able to complete the work in one day instead of the original planned two days which reduced the upheaval. Their price was considerably cheaper than the quote from British Gas.

Thank you John for coming so promptly to fix our boiler problem. It was much appreciated. John came within 2 hours and quickly identified and repaired the problem. John was considerate throughout and went out of his way to ensure that our heating system was working satisfactorily. I would definitely recommend John and his company

Having previously received excellent service from John and his company last year when they installed my new boiler I did not hesitate to contact them when two of the radiators on my central heating system weren’t working. I contacted John in the morning and he came round later that afternoon and sorted out the problem. He also offered some good advice to help avoid recurrence of the same issue. I am so grateful for his prompt response, excellent service and good advice. I would definitely recommend John and his company.

I recently had a new boiler fitted with Home Energy Solutions, and had a very good experience with them. Communication was good and they were polite and respectful. Richard did a great job and was very thorough. John (who was overseeing the work) was reliable and easy to communicate with. The quote was competitive and reasonable, which made needing a new boiler feel less of a stressful experience. Thank you.

My initial contact by phone was followed the next day by a visit from one of the company's gas engineers. His assessment was comprehensive and not rushed, with a clear explanation given as to our options. He took various measurements and some photos (having obtained my permission) and said he would pass them onto the owner of the business - who would then provide me with a detailed estimate for the work. - All very satisfactory. However, more than 3 weeks later, and after 2 reminder emails and a couple of unanswered phone calls, no estimate has been provided. The only contact has been a one line reply to my first email, to the effect that they were " very busy". All very unsatisfactory and a complete waste of my time.

John and his team changed our radiators and boiler. I was given a very competitive quote which we decided to go with. We needed a more efficient boiler as we had an extension and decided to change the radiators at the same time to modern ones. Great service, tidy, efficient and very reliable. Would definitely recommend!

After 13 faultless years my Worcester Bosch boiler was ready for a replacement of the same make. I contacted John on Sunday 27th November who talked me through a replacement after sending him photos. Installation was arranged for the following Tuesday and the work was undertaken by John's colleague Richard. The installation was perfect from beginning to end. Richard was courteous and personable and incredibly efficient. I cannot praise Home Energy Solutions highly enough and will certainly make use of their services in the future.

Our old Baxi Bermuda back boiler system was replaced with a Worcester combi. The only snag was that it had to be sited upstairs whereas the old system was downstairs. The removal of the old system and installation of the new was carried out in two and a half days with the minimum of fuss and upheaval. On completion the operation of the new system was fully explained and my questions answered. The quote given initially was the amount that I was charged. All things considered I am extremely satisfied with this company and would recommend them without hesitation.

A professional job from start to finish. I was impressed with John's professionalism from the outset. He was courteous, polite and friendly. John carried out a thorough inspection of the work to be done, replacing an old boiler, hot water tank and pump. A detailed quote listing all parts and prices was sent promptly. Communication throughout was excellent. Richard who carried out the installation was also excellent. It is obvious that this company has high standards and high expectations of its engineers and Richard certainly didn't fail. He was friendly and polite and respectful of my home. He had some remedial work to carry out from the previous installation with a different company but this did not affect the quote which we agreed. It did however mean that Richard had a slightly longer working day but it was just accepted without complaint. John's son, also a polite young man, was helping Richard throughout the installation and kept the job clean and tidy. On completion Richard completed all the paperwork and explained what I needed to know about the boiler. The following day John completed the registration of the boiler for the guarantee and I have now received communication that this has now been activated. I would certainly recommend Complete Home Energy Solutions Ltd to others. They were everything I expected from a Which? recommended company. I will certainly be using them to service my boiler and look after my central heating system from now on.

Outstanding Service and Support- First Class (5 star) John should be proud of Richard, and the rest of the guys, they are without doubt the best contractors that we have every had to do any work for us. They removed our old heating system and installed a new Daikin hybrid boiler, heat pump and new radiators. We were blown away with the speed of install, expertise and quality of installation. The guys were polite arrived on time and were considerate to our property at all times. Richard took he time to explain how everything worked before laving. My wife and I couldn't of hoped for anything better and we wouldn't hesitate to recommend this company to friends and family. We hope to arrange for an Annual Service with John - Thanks again

John was very helpful and spoke professionally on the phone. He personally couldn't come to fix the boiler but arranged his team member to do the job. We have a new boiler (Worcester Bosch 4000) which was installed professionally and we are quite happy and thankful to John.

The team installed a new boiler (in a new site) and were very helpful with their advice on boiler brand and opinions regarding options. The team were available at relatively short notice despite some delays (from my side) on delivery of radiators and meant we weren’t without heating for long at all. All in all very pleased with the work done and would recommend to friends and family. Great value too!

John did a thoughtful survey to replace our 25(?) year old unrepairable Baxi boiler. This was done, very efficiently, by telephone, text messages and photographs of the existing installation. A detailed and reasonable quotation arrived the next day specifying all components to be used. After slight modifications produced a new quotation this was accepted, and Richard arrived two days later to fix the new boiler. This went smoothly until he discovered that the mains gas pressure was too low. He called out Cadent who also discovered a fault in the mains installation which involved digging up our drive to turn the gas off until they could fix it. This took 2 days and involved digging up the road to replace part of the Victorian mains. Richard then came back and commissioned the boiler and checked again with Cadent that they were now happy. The subsequent invoice, despite the extra time and disruption to their schedule, was the same as the original quotation. We were particularly impressed by the help Richard gave in arranging for the low gas pressure problem to be fixed and ensuring that the whole installation was safe. John was also always at hand to respond immediately by text message to our queries during the disruption.

We had our old boiler removed and this was replaced and installed with a new Worcester Bosch boiler. John is extremely efficient and reliable. He is also knowledgeable about the different types of boilers. He communicated with us regularly and was very flexible about the fitting date, he was able to work around our schedule. The work was carried out by John's team, they were professional, tidy and polite. I would definitely recommend Complete Home Energy Solutions to anyone who needs a new boiler.

Very satisfied with the service these guys provided throughout the process for the installation of a new boiler for my elderly mother and would definitely recommend them. Excellent service throughout - good communication prior to install, the installer was extremely helpful in explaining how the boiler worked to my mum and cleaned up afterwards to the point you'd have never have known he'd been and they even followed up a few days later to check we were happy with everything and to check we were happy with the new boiler - very impressed!.

We had John and his Team install a new Boiler late 2020, they were excellent, very quick / no mess and very friendly, we arranged via John for our First Service and the Engineer who installed the Boiler was the one who attended today, again really friendly / mess free and no problems, on the review after Boiler installation we said we would highly recommend Home Energy Solutions ( Liverpool - John ) would confirm that recommendation after today's visit......Thanks John

Brilliant service from John and his team! True professionals! Top quality installation, would highly recommend.. Many thanks Ray & Liz

John and his son installed my mum’s boiler and did a fantastic job. They were extremely professional, my mum felt comfortable in their company and there follow up service was exceptional. I recently asked for some documentation for the boiler and without delay John sorted everything which was extremely kind of him. I would highly recommend them!

John and the team installed a new boiler as an emergency when our previous boiler broke. The boiler was in an awkward position to access but this did not put him off. He was in contact regularly to discuss our needs and clearly explained the options available. The quote was in writing and clearly stated the items required. The work was done the following week and the house was left spotless. The final bill was exactly as quoted. One of our radiators wouldn't come on afterwards as it needed a new gauge and it was no trouble for John to come out the following day to sort this. John was helpful, patient and professional throughout. A big thank you to John and the team.

John was friendly and very professional, working with me to minimise disruption and complete a very neat install. He has followed the install up with several calls checking on performance of the boiler and that we are happy. I would recommend Complete Home Energy Solutions to anybody having a new boiler fitted.

I was in need of a more efficient boiler and Complete Home Energy Solutions were recommended. John and his team were fantastic and I couldn't have wished for a better experience. Dan arrived on time as arranged, he was polite and friendly and installed my new boiler with no issues at all. Once fitted he explained how it worked and made sure everything was left clean and tidy.

John came out and advised us what boiler would be suitable. The boiler replacement was first class and was completed in one day by John and his assistant John. The workmanship was superb and there was hardly any mess, and there were they cleaned up. John even talked me through the controls to make sure I understood them. Nothing was too much trouble and I would certainly recommend this company to anyone.

John and his team are professional, punctual, and all round exceptional at the job they do. John provided me with a good quote for quite a big job, replacing a system heating boiler and tank with a combi boiler. He communicated the options very well and replied promptly and friendly to any questions. Great customer service. John completed the job to a high standard and was very tidy throughout. A quality job. I would highly recommend John and his business. This is the plumber I'll be recommending to friends and family.

Complete home energy solutions completely overhauled the heating system in our house, removing an old boiler, installing a boiler in a new location, installing new radiators and various other work. From our initial enquiry through to completing work, John from Complete Home Energy Solutions was approachable and knowledgeable, helping us to decide where to relocate the boiler and the best way to do it. The installation team were excellent, working right through the day to get the boiler commissioned, ensuring all works were done to a high standard with minimal disruption. We were very impressed by their work and cannot recommend them enough.