Endorsed by Which?

Complete Home Energy Solutions Ltd

5.0

75 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Complete Home Energy Solutions Are 100% Customer Focused

With over 20+ year's experience in the heating and plumbing sector, Complete Home Energy Solutions are Worcester Accredited Installer that is renowned for offering an exceptional customer experience. With affordable finance options available and up to 12 years guarantee, we have everything that you need if your considering replacing your old inefficient boiler.

We do not 'hard-sell' nor do we over promise. We believe in demonstrating a professional impression from start to finish without trying to baffle you with technical jargon or abbreviations. Covering the North West, our team of expert gas safe engineers are 100% customer focused on ensuring that you are completely satisfied.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Gas cooker installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas emergencies
    • Immersion Heaters
    • Boiler repair
    • Power flushing
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Disability and mobility

  • Renewable energy

    • Solar panels
    • Solar Panel Maintenance
  • Bathroom fitters

    • Bathroom Installation
    • Bathroom refurbishment
    • Accessible bathrooms and showers
    • Bathroom suppliers
    • Wet rooms

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
75 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Great work
Customer Service
Quality
Value
Thank you John for coming so promptly to fix our boiler problem. It was much appreciated. John came within 2 hours and quickly identified and repaired the problem. John was considerate throughout and went out of his way to ensure that our heating system was working satisfactorily. I would definitely recommend John and his company
Customer in Merseyside Posted on 09/12/2023 , work completed 06/12/2023
The trader replied (on 22/12/2023)
You're welcome, Merry Christmas. John
A grateful customer.
Customer Service
Quality
Value
Having previously received excellent service from John and his company last year when they installed my new boiler I did not hesitate to contact them when two of the radiators on my central heating system weren’t working. I contacted John in the morning and he came round later that afternoon and sorted out the problem. He also offered some good advice to help avoid recurrence of the same issue. I am so grateful for his prompt response, excellent service and good advice. I would definitely recommend John and his company.
Customer in Merseyside Posted on 06/11/2023 , work completed 25/10/2023
Great work and communication
Customer Service
Quality
Value
I recently had a new boiler fitted with Home Energy Solutions, and had a very good experience with them. Communication was good and they were polite and respectful. Richard did a great job and was very thorough. John (who was overseeing the work) was reliable and easy to communicate with. The quote was competitive and reasonable, which made needing a new boiler feel less of a stressful experience. Thank you.
Customer in Merseyside Posted on 28/10/2023 , work completed 12/10/2023
Apparently too busy to quote for a gas boiler replacement job.
My initial contact by phone was followed the next day by a visit from one of the company's gas engineers. His assessment was comprehensive and not rushed, with a clear explanation given as to our options. He took various measurements and some photos (having obtained my permission) and said he would pass them onto the owner of the business - who would then provide me with a detailed estimate for the work. - All very satisfactory. However, more than 3 weeks later, and after 2 reminder emails and a couple of unanswered phone calls, no estimate has been provided. The only contact has been a one line reply to my first email, to the effect that they were " very busy". All very unsatisfactory and a complete waste of my time.
Customer in Merseyside Posted on 23/09/2023 (Reviewer did not use service)
The trader replied (on 10/10/2023)
Sorry we couldn't help on this occasion, we understand your frustration, but due to our excellent service we sometimes have a waiting list. Best of luck with your project and once again sorry we couldn't help you.
Excellent work
Customer Service
Quality
Value
John and his team changed our radiators and boiler. I was given a very competitive quote which we decided to go with. We needed a more efficient boiler as we had an extension and decided to change the radiators at the same time to modern ones. Great service, tidy, efficient and very reliable. Would definitely recommend!
Customer in Borough of Halton Posted on 30/04/2023 , work completed 21/02/2023
Amazing service
Customer Service
Quality
Value
After 13 faultless years my Worcester Bosch boiler was ready for a replacement of the same make. I contacted John on Sunday 27th November who talked me through a replacement after sending him photos. Installation was arranged for the following Tuesday and the work was undertaken by John's colleague Richard. The installation was perfect from beginning to end. Richard was courteous and personable and incredibly efficient. I cannot praise Home Energy Solutions highly enough and will certainly make use of their services in the future.
Customer in Merseyside Posted on 02/12/2022 , work completed 29/11/2022
Bye Bye Baxi Bermuda
Customer Service
Quality
Value
Our old Baxi Bermuda back boiler system was replaced with a Worcester combi. The only snag was that it had to be sited upstairs whereas the old system was downstairs. The removal of the old system and installation of the new was carried out in two and a half days with the minimum of fuss and upheaval. On completion the operation of the new system was fully explained and my questions answered. The quote given initially was the amount that I was charged. All things considered I am extremely satisfied with this company and would recommend them without hesitation.
Customer in Merseyside Posted on 30/10/2022 , work completed 28/10/2022
Professional and efficient
Customer Service
Quality
Value
A professional job from start to finish. I was impressed with John's professionalism from the outset. He was courteous, polite and friendly. John carried out a thorough inspection of the work to be done, replacing an old boiler, hot water tank and pump. A detailed quote listing all parts and prices was sent promptly. Communication throughout was excellent. Richard who carried out the installation was also excellent. It is obvious that this company has high standards and high expectations of its engineers and Richard certainly didn't fail. He was friendly and polite and respectful of my home. He had some remedial work to carry out from the previous installation with a different company but this did not affect the quote which we agreed. It did however mean that Richard had a slightly longer working day but it was just accepted without complaint. John's son, also a polite young man, was helping Richard throughout the installation and kept the job clean and tidy. On completion Richard completed all the paperwork and explained what I needed to know about the boiler. The following day John completed the registration of the boiler for the guarantee and I have now received communication that this has now been activated. I would certainly recommend Complete Home Energy Solutions Ltd to others. They were everything I expected from a Which? recommended company. I will certainly be using them to service my boiler and look after my central heating system from now on.
Shelagh in Merseyside Posted on 01/09/2022 , work completed 26/08/2022
Outstanding Service and Support - First Class ( 5 star )
Customer Service
Quality
Value
Outstanding Service and Support- First Class (5 star) John should be proud of Richard, and the rest of the guys, they are without doubt the best contractors that we have every had to do any work for us. They removed our old heating system and installed a new Daikin hybrid boiler, heat pump and new radiators. We were blown away with the speed of install, expertise and quality of installation. The guys were polite arrived on time and were considerate to our property at all times. Richard took he time to explain how everything worked before laving. My wife and I couldn't of hoped for anything better and we wouldn't hesitate to recommend this company to friends and family. We hope to arrange for an Annual Service with John - Thanks again
Customer in Warrington Posted on 18/08/2022 , work completed 03/02/2022
New Boiler Installation
Customer Service
Quality
Value
John was very helpful and spoke professionally on the phone. He personally couldn't come to fix the boiler but arranged his team member to do the job. We have a new boiler (Worcester Bosch 4000) which was installed professionally and we are quite happy and thankful to John.
Sachin in Merseyside Posted on 03/03/2022 , work completed 26/02/2022