Complete Home Energy Solutions Ltd

I chose Liverpool Heating and Boiler Installation/Complete Home Energy Solutions Ltd as they are a Worcester Bosch registered installer. They fitted a new boiler for me on 6th & 7th June ’24. The boiler location was moved from the house to the garage, involving relocation of pipework (hence lifting of floorboards), 4 new radiators were fitted and a chemical flush of the whole system undertaken – basically a big job! John came to the house twice (possibly 3 times!) prior to undertaking the work and was punctual on all occasions – the second visit was to explain the job to me in more detail because I was feeling a bit anxious due to the size of the job/disruption to the house and previous bad experiences with trades people. John was patient and helpful on both occasions and answered further e-mail questions promptly. My husband was at home during the work – Dan worked alone on the first day and Dan, Ritchie and John worked together on the second day. The installation was completed professionally and to schedule/budget by a very pleasant team to have in the house for 2 days! The house was left neat and tidy – all underlay and carpets were re-laid with care. Gas safety certificate and Worcester-Bosch guarantee were received within a week of completion of the work. I’m really pleased with the work undertaken and very glad I chose this company.

John and his men did a very good job removing an old conventional boiler and installing a combi boiler and a radiator in my small and cluttered house. They also removed an old hot water cylinder from a cramped space. I was pleased that they were able to complete the work in one day instead of the original planned two days which reduced the upheaval. Their price was considerably cheaper than the quote from British Gas.

Thank you John for coming so promptly to fix our boiler problem. It was much appreciated. John came within 2 hours and quickly identified and repaired the problem. John was considerate throughout and went out of his way to ensure that our heating system was working satisfactorily. I would definitely recommend John and his company

Having previously received excellent service from John and his company last year when they installed my new boiler I did not hesitate to contact them when two of the radiators on my central heating system weren’t working. I contacted John in the morning and he came round later that afternoon and sorted out the problem. He also offered some good advice to help avoid recurrence of the same issue. I am so grateful for his prompt response, excellent service and good advice. I would definitely recommend John and his company.

I recently had a new boiler fitted with Home Energy Solutions, and had a very good experience with them. Communication was good and they were polite and respectful. Richard did a great job and was very thorough. John (who was overseeing the work) was reliable and easy to communicate with. The quote was competitive and reasonable, which made needing a new boiler feel less of a stressful experience. Thank you.

My initial contact by phone was followed the next day by a visit from one of the company's gas engineers. His assessment was comprehensive and not rushed, with a clear explanation given as to our options. He took various measurements and some photos (having obtained my permission) and said he would pass them onto the owner of the business - who would then provide me with a detailed estimate for the work. - All very satisfactory. However, more than 3 weeks later, and after 2 reminder emails and a couple of unanswered phone calls, no estimate has been provided. The only contact has been a one line reply to my first email, to the effect that they were " very busy". All very unsatisfactory and a complete waste of my time.

John and his team changed our radiators and boiler. I was given a very competitive quote which we decided to go with. We needed a more efficient boiler as we had an extension and decided to change the radiators at the same time to modern ones. Great service, tidy, efficient and very reliable. Would definitely recommend!

After 13 faultless years my Worcester Bosch boiler was ready for a replacement of the same make. I contacted John on Sunday 27th November who talked me through a replacement after sending him photos. Installation was arranged for the following Tuesday and the work was undertaken by John's colleague Richard. The installation was perfect from beginning to end. Richard was courteous and personable and incredibly efficient. I cannot praise Home Energy Solutions highly enough and will certainly make use of their services in the future.

Our old Baxi Bermuda back boiler system was replaced with a Worcester combi. The only snag was that it had to be sited upstairs whereas the old system was downstairs. The removal of the old system and installation of the new was carried out in two and a half days with the minimum of fuss and upheaval. On completion the operation of the new system was fully explained and my questions answered. The quote given initially was the amount that I was charged. All things considered I am extremely satisfied with this company and would recommend them without hesitation.

A professional job from start to finish. I was impressed with John's professionalism from the outset. He was courteous, polite and friendly. John carried out a thorough inspection of the work to be done, replacing an old boiler, hot water tank and pump. A detailed quote listing all parts and prices was sent promptly. Communication throughout was excellent. Richard who carried out the installation was also excellent. It is obvious that this company has high standards and high expectations of its engineers and Richard certainly didn't fail. He was friendly and polite and respectful of my home. He had some remedial work to carry out from the previous installation with a different company but this did not affect the quote which we agreed. It did however mean that Richard had a slightly longer working day but it was just accepted without complaint. John's son, also a polite young man, was helping Richard throughout the installation and kept the job clean and tidy. On completion Richard completed all the paperwork and explained what I needed to know about the boiler. The following day John completed the registration of the boiler for the guarantee and I have now received communication that this has now been activated. I would certainly recommend Complete Home Energy Solutions Ltd to others. They were everything I expected from a Which? recommended company. I will certainly be using them to service my boiler and look after my central heating system from now on.

Outstanding Service and Support- First Class (5 star) John should be proud of Richard, and the rest of the guys, they are without doubt the best contractors that we have every had to do any work for us. They removed our old heating system and installed a new Daikin hybrid boiler, heat pump and new radiators. We were blown away with the speed of install, expertise and quality of installation. The guys were polite arrived on time and were considerate to our property at all times. Richard took he time to explain how everything worked before laving. My wife and I couldn't of hoped for anything better and we wouldn't hesitate to recommend this company to friends and family. We hope to arrange for an Annual Service with John - Thanks again

John was very helpful and spoke professionally on the phone. He personally couldn't come to fix the boiler but arranged his team member to do the job. We have a new boiler (Worcester Bosch 4000) which was installed professionally and we are quite happy and thankful to John.

The team installed a new boiler (in a new site) and were very helpful with their advice on boiler brand and opinions regarding options. The team were available at relatively short notice despite some delays (from my side) on delivery of radiators and meant we weren’t without heating for long at all. All in all very pleased with the work done and would recommend to friends and family. Great value too!

John did a thoughtful survey to replace our 25(?) year old unrepairable Baxi boiler. This was done, very efficiently, by telephone, text messages and photographs of the existing installation. A detailed and reasonable quotation arrived the next day specifying all components to be used. After slight modifications produced a new quotation this was accepted, and Richard arrived two days later to fix the new boiler. This went smoothly until he discovered that the mains gas pressure was too low. He called out Cadent who also discovered a fault in the mains installation which involved digging up our drive to turn the gas off until they could fix it. This took 2 days and involved digging up the road to replace part of the Victorian mains. Richard then came back and commissioned the boiler and checked again with Cadent that they were now happy. The subsequent invoice, despite the extra time and disruption to their schedule, was the same as the original quotation. We were particularly impressed by the help Richard gave in arranging for the low gas pressure problem to be fixed and ensuring that the whole installation was safe. John was also always at hand to respond immediately by text message to our queries during the disruption.

We had our old boiler removed and this was replaced and installed with a new Worcester Bosch boiler. John is extremely efficient and reliable. He is also knowledgeable about the different types of boilers. He communicated with us regularly and was very flexible about the fitting date, he was able to work around our schedule. The work was carried out by John's team, they were professional, tidy and polite. I would definitely recommend Complete Home Energy Solutions to anyone who needs a new boiler.

Very satisfied with the service these guys provided throughout the process for the installation of a new boiler for my elderly mother and would definitely recommend them. Excellent service throughout - good communication prior to install, the installer was extremely helpful in explaining how the boiler worked to my mum and cleaned up afterwards to the point you'd have never have known he'd been and they even followed up a few days later to check we were happy with everything and to check we were happy with the new boiler - very impressed!.

We had John and his Team install a new Boiler late 2020, they were excellent, very quick / no mess and very friendly, we arranged via John for our First Service and the Engineer who installed the Boiler was the one who attended today, again really friendly / mess free and no problems, on the review after Boiler installation we said we would highly recommend Home Energy Solutions ( Liverpool - John ) would confirm that recommendation after today's visit......Thanks John

Brilliant service from John and his team! True professionals! Top quality installation, would highly recommend.. Many thanks Ray & Liz

John and his son installed my mum’s boiler and did a fantastic job. They were extremely professional, my mum felt comfortable in their company and there follow up service was exceptional. I recently asked for some documentation for the boiler and without delay John sorted everything which was extremely kind of him. I would highly recommend them!

John and the team installed a new boiler as an emergency when our previous boiler broke. The boiler was in an awkward position to access but this did not put him off. He was in contact regularly to discuss our needs and clearly explained the options available. The quote was in writing and clearly stated the items required. The work was done the following week and the house was left spotless. The final bill was exactly as quoted. One of our radiators wouldn't come on afterwards as it needed a new gauge and it was no trouble for John to come out the following day to sort this. John was helpful, patient and professional throughout. A big thank you to John and the team.

John was friendly and very professional, working with me to minimise disruption and complete a very neat install. He has followed the install up with several calls checking on performance of the boiler and that we are happy. I would recommend Complete Home Energy Solutions to anybody having a new boiler fitted.

I was in need of a more efficient boiler and Complete Home Energy Solutions were recommended. John and his team were fantastic and I couldn't have wished for a better experience. Dan arrived on time as arranged, he was polite and friendly and installed my new boiler with no issues at all. Once fitted he explained how it worked and made sure everything was left clean and tidy.

John came out and advised us what boiler would be suitable. The boiler replacement was first class and was completed in one day by John and his assistant John. The workmanship was superb and there was hardly any mess, and there were they cleaned up. John even talked me through the controls to make sure I understood them. Nothing was too much trouble and I would certainly recommend this company to anyone.

John and his team are professional, punctual, and all round exceptional at the job they do. John provided me with a good quote for quite a big job, replacing a system heating boiler and tank with a combi boiler. He communicated the options very well and replied promptly and friendly to any questions. Great customer service. John completed the job to a high standard and was very tidy throughout. A quality job. I would highly recommend John and his business. This is the plumber I'll be recommending to friends and family.

Complete home energy solutions completely overhauled the heating system in our house, removing an old boiler, installing a boiler in a new location, installing new radiators and various other work. From our initial enquiry through to completing work, John from Complete Home Energy Solutions was approachable and knowledgeable, helping us to decide where to relocate the boiler and the best way to do it. The installation team were excellent, working right through the day to get the boiler commissioned, ensuring all works were done to a high standard with minimal disruption. We were very impressed by their work and cannot recommend them enough.

Very happy with a new combi boiler installation. We are getting a new kitchen and part of the process was to replace and move the location of the boiler. The whole process, from the initial quote through to installation, was explained clearly and was competitively priced. Minor issues were addressed promptly. The entirety of the job was carried out in a thoroughly professional manner and to a high level of workmanship. Highly recommended.

My old outdated boiler stopped working. I phoned John who was recommended to us by a friend, so glad we used him to fit our new boiler. John and Richard were very professional from start to finish answering all our questions and giving us very good advice. Also if we had any problems or concerns he would come out straight away, could not recommend him more highly, look no further than this Company for an excellent job.

My boiler broke down in December 2020, we were left with no heat and hot water in one of the coldest weeks of that year. We called Complete Home energy solutions, they came out to give a very reasonable quote and my new boiler was installed two days later, much to the relief of my entire family. They gave an outstanding service, I would recommend to anyone that they contact them. They were punctual, professional and courteous, the work was completed in one day and they did all this while following the Covid -19 safety guidelines. Having had other firms not even consider the work as we are a first floor flat CHS where life savers.

John and his engineer Richard recently installed a new boiler for us. John came to us initially to advise us on what he thought would be best suited and was very polite, professional and fully explained everything. During the installation, both John and Richard were both pleasant and knowledgeable engineers who did an excellent job. A few weeks after the installation John called to ensure that we had not experienced any issues and immediately explained a slight user operational query we had. Based on our experience I would not hesitate to recommend Complete Home Energy Solutions to anyone based on the excellent and impressive service we received. Overall we are delighted with the work.

From the timely reception from John, who answered all my questions, and gave out speedy amendments wherever required, to Richards excellent installation of a well priced boiler, I had an all round excellent experience and at a time where a new boiler was sorely needed. Couldn't recommend any higher and would be happy to use their services again.

New boiler fitted. Very helpful advice beforehand and very efficiently completed with minimum fuss and mess. Highly recommended.

Excellent service ---right from the beginning—I would highly recommend contacting John for a quote and you will know what I am talking about. Writing would be an understatement to the experience. It started with contacting CHS from the Worcester-Bosch website & John providing us with a quote for a new boiler as our old one stopped working. Despite being exhausted from a previous job, he took the time to explain everything properly from our old boiler to the potential WB one and had recommended we could do with a new pump too, as the one we had was pretty old although working. He was friendly, polite and patiently answered all the queries that I had. John and Richard turned up on time on the appointment date. Very courteous and professional. Completed the work in 1 day with no disruptions caused, neatly tidied up and disposed of, explained the new boiler and the aftercare details and made a thorough check on all the other gas as outlets to ensure safety. I was in two minds about the pump— I am so glad it was changed. It was very reasonably priced but works amazing. It is so quiet, powerful and very efficient. I was impressed by how they went above and beyond to ensure that we were satisfied and how much dedication and pride they take in their high standard work. Very pleased with CHES. An experience is so different from a written statement! Thank you so much John and Richard—May God Bless you and Your families with Peace and Success at every step.

From our first contact we were impressed with the speed and quality of the very personal and knowledgeable service provided. The team were efficient, reliable, worked so well together and showed such good humour throughout our boiler installation which was completed within one day. They clearly explained everything they were doing throughout and didn’t leave until they were satisfied that we were satisfied! We’d say don’t look any further and can’t recommend the professionalism of CHES highly enough.

This company came highly recommended by my local council, arrived when they said they would, discussed my options and everything planned, given a date for fitting and turned up as promised, we had a slight 'hiccup' on the day (nothing to do with the job) but John turned up and helped out so my job was completed in a timely fashion, can't thank him enough for that, to be honest he went above and beyond, I have a new boiler which is fabulous, hadn't realised how 'naff' my old one was 😊 so efficient, radiators and water incredibly hot very quickly, even fitted a wall mounted thermostat which I wasn't expecting but delighted with. The service you get is outstanding, advised I could contact them anytime if I had any concerns, I did have to contact after 10pm one night and received a reply immediately, I can't see any other company giving you that reassurance, all in all, a professional, friendly, helpful company, staff are lovely, work well done and clean and I would not hesitate to recommend to anyone, in fact I already have. My sincere gratitude to John and Richie, thanks guys!

From Initial enquiry, through onsite survey, removal of old boiler, installation of new boiler, clean up, commissioning and guarantee establishment - first class service - highly recommended. Job well done at a competitive price.

Can’t recommend this company high enough. Exceptional service from the moment John arrived to do the quote. Extremely knowledgeable and polite with nothing being too much trouble. The price was extremely competitive and the standard of work was first class. I wouldn’t hesitate to use Complete Home Solutions again and highly recommend you do the same.

Discovered a leaking pipe and was worried during Covid that it would be impossible to book an engineer. Complete Home Energy Solutions Ltd. were very reassuring and was quick to provide a concise diagnosis even bringing along the correct parts to replace without wasting any time. Issue was fixed as promised within a short space of time on the same day and was charged a very fair price. Thank you for your precise handiwork and professional attitude. Highly recommended!

Having recently moved into a new flat and having issues with the current boiler. We wanted advice on a new boiler and the best options available. John was brilliant, he went through all the options available to us, never "sold" us anything and had given great customer service. We had a slight issue after installation, John was contactable straight away and came round to check everything was working as it should before he sent over the invoice. Can not ask for more!

John replaced a combi boiler for my elderly father. I can't have been more impressed with his work. Completed everything that he promised and even did a bit more. Competitive price and he was very friendly and respectful. Great job. Would have no hesitation in using him again or recommending him, nice to get someone so genuine who cares about their job.

All completed within a day with no disruption, very neat job. All area’s left very tidy would definitely recommend

I contacted John because they had previously carried out an excellent job replacing our combi boiler. We had a leaking radiator valve which needed to be replaced on a very old radiator. Work carried out to an excellent standard yet again. Prompt and professional at a competitive price. We cannot fault the service. Highly recommended.

We had a new boiler fitted by Richard on 8 April 2019 he was very professional he arrived at 9.00 am worked through his lunch & finished about 5.00 pm. On the day before good Friday we didn’t have any hot water it had been a bit hit & miss a few weeks before the new boiler got fitted basically not as hot as usual, I didn’t call John until bank holiday Monday in the evening (thought let the guys have a there break) when I spoke to John he said “it’s not the boiler because I had told him the heating was working" but he did say he would send someone out the next day Richard came out on his way home from work went through all the tests talking me through what he was checking he showed me the fault it was a part to do with the tank ( nothing to do with the boiler) he then said I will put a new part on there & then I was so surprised with this excellent service & wouldn’t hesitate to recommend this company big thank you John & Richard.

After 17 years with my previous boiler an update was essential. From start to finish the communication with this company was excellent. I had a lot of questions regarding sizes and boiler types, but I was reassured by John which boiler would be best for my property. On the day of the installation the guys arrived promptly (father and son) and explained what they’d need to do. Everything was explained to me step by step as the day went on. They were very conscientious, courteous and efficient, respecting my home at the same time. Once the work was completed (without stopping for a lunch break) they cleaned up and took away the old boiler, packaging and anything else which was surplus. I do not have any hesitation in recommending this company to anyone. I’m very happy with my experience. Thank you.

Contractor went above and beyond to source particular type of raidiators. He used his contacts and identified reputable manufacturer. He installed professionally and on time. Contractor is reliable, trustworthy and carries out work to high standard. Additionally, he is very friendly and responsive.

This company answered an SOS I put out on social media when my 25 year old boiler broke down last week in the -3c weather. Got our heating working temporarily gave us a very reasonable price and date to replace our tired system. They spent 12 hours on this job and wouldn't leave until we were completely up and running. They left the house so clean and tidy after the tiresome job they done. They respected our house. I totally recommend Complete home energy solutions Ltd. They did a fab job.

I booked an boiler install via Boxt and got John as my wonderful engineer. Very friendly and hardworking and his wealth of experience shines through in his work . Along with fitting the boiler he taught me useful information about how to look after my heating system. I definitely recommend and for any future home energy needs I will be using them .

Just had a new boiler fitted today and could not fault the work provided. Really efficient, friendly and helpful guys. Showed me how everything worked and tidied up after themselves. Went above and beyond to help us out. Will recommend to anyone needing this service. Thanks again Hannah Head.

John and Richie where brilliant my old boiler out in no time new one arrived they worked through there lunch to get it all fitted work professionally cleaned up after them selfs boiler is working great and keeping us lovely and warm would defiantly use these guys again if I need any other work John also fixed another little problem for us recommend this company

Just had a new boiler fitted by this firm could no fault them no fuss no mess ,very friendly pair of lads .I would not hesitate to use or recommend them to carry out work .And main thing the boiler was up and running same day well done ⭐️⭐️⭐️⭐️⭐️

Came to replace our boiler. Worked effectively and professionally whilst being polite. Took the time to ensure I had all the relevant paperwork and that I was happy with the work provided.

Prompt, professional and very good value. Have recently moved into a renovated/new build property and asked John to service my heating system which is a year old. I have been having some problems with the central heating and he was able to very quickly diagnose the problems, explain them and rectify them. He provides an excellent service which I would highly recommend

Thanks for fitting our boiler - great communication throughout. Very polite and professional, Great job. Keith & Shelly

Just had a new Worcester Bosch combi boiler fitted by this company via Boxt. The two engineers were professional, efficient and helpful. Just keep the coffee coming there way!! They even sorted out another plumbing issue for me which I’m very grateful for. Would definitely recommend them and will use them again.

I am really pleased with my new boiler, lovely pair of lads hardworking and very approachable nothing too much trouble. would highly recommend. thanks very much Joyce and Clem

Complete Energy Solutions recently installed a combi-boiler in my elderly parents home. The quote was competitive and the staff very helpful and accommodating. We we kept well informed. They worked very hard, were tidy and did the job as planned within one day. Highly recommended.

I would recommend this company to anyone wanting to change their gas boiler, from the initial phone call arranging an appointment to give an estimate to the fitting of the boiler and moving a radiator , they were very friendly and professional . The work was carried out by 2men who were very good ,clean and tidy . Overall an excellent service and excellent price.

Used CHES 3 times for new boiler installations. Start to finish great service and guidance in the grant access process and efficient and professional workmanship on the installations. Thanks

Couldn't ask for more,two guys came, two guys worked and two guys went. They where sociable and did a super job. We will be recommending them and should the need arise we will call upon their services again. Thank you, Don

Paul and his team have been outstanding in their work. They have been professional and friendly throughout. Thank you for the new system works perfectly.

Great job well done. Gas engineer did a great job, minimal disturbance and left the site clean..Highly recommend. They will not let you down.

I found the company from start to finish of the job extremely professional. The installation was carried out to high standards and I would certainly recommend this firm to anyone seeking a new boiler installation.

Couldn't be happier with the service from CHES. From the outset they were flexible and the installation and service I had done is to a high standard. Highly recommended.

I am a property renovator and landlord and have used this company many times at least 10 times plus. This has included full central heating fits , boiler swaps and other general plumbing jobs. I have found their work first class and without doubt one of the most competitive. They give me a clear breakdown of costs All staff have been professional and reliable. I have recommended them to many friends and family also and all say the same . Would recommend them without a doubt.

We had a whole new central heating installed very quick and efficient. Standard of work is really high no running pipes all hidden beneath floor boards and stairs. We used same company to move the boiler to create extra room in bed room. All done the same day very tidy and polite staff

I called John 2 years ago to discuss having a bio-flame wood boiler fitted with a government grant. He gave us all the information without a hard or pushy sell, I was so grateful for that. He arrived on time which impressed us as we're in the country and hard to find. They helped us every step of the way with applying for the funding. They are punctual, polite and they show a pride in what they do. Infact I just want to adopt the lads that came! They are so polite, tidy, conscientious with their work and have old fashioned values. A true rarety these days. Nothing has been to much for them. I'd never go anywhere else now. These guys would be my first call every time. I can't praise them high enough. They go above and beyond for their clients. I can't say that about any other company. They've done a great job and saved us money. My recommendation is to trust what you read. These are the experts. Their clients happiness mean more to them than anything . Pick up the phone and call them now

I used Complete Home Energy Solutions Ltd to provide and install a new energy efficient boiler at my home. The team were very friendly and worked very hard to ensure minimum disruption. I'd certainly recommend them for his type of work.

John and his team came highly recommended. We certainly weren't disappointed with their work. They plumbed in our bathroom, fitted new radiators and thermostats. The lads worked really hard and kept everything very tidy as they worked and when they'd finished. Would definitely recommend to others.

We have had the solar panels now for almost a year. John was so patient with us whilst we were undecided whether to have them. We are so happy we did. The installation was painless (1 day) and they are performing as promised. I would not hesitate to recommend Home Energy Solutions Ltd for any of your energy needs or wants.

My combi boiler had broken down and I did not know which way to turn, I am a pensioner and had not budgeted for a new one. John visited my property and told me about the ECO scheme and the qualifying components, luckily I qualified and Complete Home Energy Solutions were able to install me a brand new boiler free of charge. I was expecting a cost of £2,000+ and was really surprised and grateful for Johns honest advice. I would recommend John and his company to anybody, they are refreshingly honest, warm and easy to work with. Thank you!

I have just had a new combi boiler and a heated towel rail fitted by John's team. John explained everything up front, no pressure and they made sure that I was happy with it all first. They arrived promptly and worked virtually non stop to ensure as little disruption as possible. The lads were friendly and polite and respected the fact that they were working in someone else's home. They were clean and tidy and made as little mess as possible, tidying up as they went, and made a really nice job of everything. John rang a couple of days later to make sure that I was happy with it all. So I now have a lovely new boiler and towel rail, complete with all the relevant paperwork, etc and the assurance that John and his team are there when service time comes around, or if there should be any problems in the future. I am now hoping that the team will be further updating my bathroom, once I have decided what kind of thing I want! They really do offer a service to be proud of!

Complete Home Energy Solutions visited my property to help me choose a gas boiler suitable for our family. The guy explained the difference between boilers currently on the market and we decided to go for a Vaillant boiler with a 10-year warranty. Their work men are courteous, well mannered, punctual and very tidy. We would highly recommend Complete Home Energy Solutions to anybody, the installation and paperwork/warranties have all been completed exactly how it was described to us. Keep up the good work! Top trader!

I had my boiler replaced by Home Energy Solutions. I found all the staff helpful and efficient right from the first contact. The work was carried out in a clean, tidy manner and completed on time. I would recommend the company to my friends and family anytime.

The guys installed a biomass boiler with full under floor heating system, as well as radiators up stairs and all plumbing for water on a new build barn conversion . They are very professional and no request was a problem. The guys know their stuff and after 18 months with everything the only call back is to service the boiler as per maintenance schedule. Would strongly recommend these guys they are price competitive and do the job right