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Trusted Traders

Complete Kitchens

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5.0

42 Reviews

About

PLEASE NOTE - Currently closed due to COVID-19

Welcome to Complete Kitchens and Bathrooms we have been proudly serving South East London and Kent areas from our Kitchen and Bathroom Showroom in Hither Green for over 50 years. We provide both kitchen and bathroom planning, design and installation using computer aided design software.

We cover all aspects of work associated with the installation of a modern day kitchen, utility, shower or bathroom, including plumbing, electrical works, plastering, wall and floor tiles, decorating and minor building works.

We also offer a supply only service on both kitchen and bathroom equipment for both domestic and commercial projects. We provide full plans, delivery and additional site visits when required to aid a smooth installation project.

So whatever your project or budget may be speak to us for free honest and impartial advice and the experience gained from being in the industry for over 50 years.

What we do

  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen showroom
  • Bathroom fitters

    • Bathroom suppliers
    • Bathroom design services
    • Bathroom refurbishment
    • Accessible bathrooms and showers
    • Wet rooms
  • Plastering

  • More Services

    • tiling
    • floor sanding

Customer reviews

5.0
42 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
No Qoute after visit
Had a home visit no problems and phil was prompt and measured up well and came across as a man with a lot of knowledge in his profession.The problem is that was 6 weeks ago and despite a follow up phone call after 4 weeks and a promise of the Quote nothing has appeared.Maybe their busy or simply they do not want the business either way i expect as customer some sort of communication.Due to this issue i cannot use this company as it begs the question of customer service and a nagging doubt that if it takes this long to reply how can i trust work to be completed on time when started.It is a pity as most reviews are great however this is a clear weakness in the company. My hope is with this feedback it can now be addressed and will further improve and help your company to greater success.
Customer in Kent09/03/2020 (Reviewer did not use service)
The trader replied (on 18/03/2020)
This is a small family run business with a small dedicated group of administration, showroom and trades people. We have one person, who when not out on site (carrying out works) undertakes the on-site consultations and prepares the quotation. Due to the high demand for our services this can cause a delay in following up from our on-site consultations. We have for some time now been making our customers aware of our minimum 3-4 week lead time for quotations to be sent. This is also reflected on our website. Due to the continually heavy demand for our services this timeframe may increase up to 6 weeks. Where this is the case we will notify our customers accordingly. We are fully committed to our customers, which is clearly reflected in our reviews. Once we have agreed a project start date with our customers we stick to this and communicate any changes in resources as and when needed for the particular element of the project. We keep our customers up-to-date on their project start date and liaise closely with them from start to finish.
Great experience from day one
Customer Service
Quality
Value
Complete Kitchens are brilliant at delivering dreams: even if at times the dreams themselves are fanciful. Our property comes with a long list of inherent problems like uneven walls and floors, difficult access etc. - which Complete Kitchens compensated for in their plans and installation. Phil’s trusted team were great at communication, keeping us up to date with developments and coming up with solutions should anything not go to plan/be available. They were equally proactive at incorporating any last-minute demands/changes we might throw their way. I would highly recommend Complete Kitchens without reservation and I’d like to thank Neil, Manus, Tracey and Phil for getting us through this experience unscathed and we’re ecstatic with the results.
Customer in SE20 08/01/2020
On a scale of 1 to 10: 100!
Customer Service
Quality
Value
Complete Kitchens is very special. We wanted a company to completely renovate our kitchen seamlessly. From the moment Phil Cutler arrived to talk us through possibilities, we felt we’d found what we were looking for. He listened carefully to what we needed & made suggestions exactly in keeping with our needs. Since CK does both gas & electric, all options were possible. We got a new boiler neatly hidden in a cupboard, & gas engineer Tony skilfully rerouted and hid the pipes. We replaced appliances & out-dated electric board, got efficient LED lighting & a new levelled floor. Dan & the team who did most of the work were all very hard-working & pleasant to deal with. We really appreciated the way Phil works in stages. First we chose cabinets - Crown Imperial offers lots of variety & its cabinets are beautifully constructed; it was a relief not to consult different manufacturers’ catalogues to make a choice. Once we’d decided, Phil suggested worktops to complement them, but advised us not to decide until cabinets were in & we could see how the kitchen was shaping up – ditto with flooring. But because CK was doing all the work, there were no hold-ups: we had a beautiful new kitchen within 4 weeks, with excellent finishing touches we hadn’t expected. At every stage Phil was available with good advice on everything from flooring to taps – he is highly skilled & there’s nothing about kitchens he doesn’t know. Tracey (in the office) is similarly helpful & responsive.
Customer in Greater London13/10/2019
Cannot get follow up for a quote
Having read the amazing reviews on here I decided this local firm ticked all our boxes so after not reaching them on email or phone I decided to pop round, perhaps I had the wrong number. The earliest appointment was a month’s wait (8th April) but we were in no rush. They arrived on time, had lots of advice and took all the necessary measurements and information to provide a quote. Didn’t hear anything for a while, but we had said we weren’t in a rush so I didn’t worry. After around a month had passed I emailed as we’d heard nothing. No reply. I’ve since called 5 times and been promised messages will be passed on and that I’ll get calls back. We’ve not had any calls or emails. We still have no quote (now September) so I’m going to give up calling. Really disappointed.
Customer in Greater London01/09/2019 (Reviewer did not use service)
The trader replied (on 09/10/2019)
We are sorry that this customer had a bad experience. We are a small family run company which as you can see from other reviews is extremely popular. This means that on some occasions we have to turn down business opportunities. Normally we advise the customer as soon as we realise that we are unable to undertake the work. We thought this had happened in this case but it appears that it did not. We can only apologise.
Excellent company
Customer Service
Quality
Value
I had a wall removed and a beautiful new kitchen installed. Mr Cutler and is team are very professional and every attention is given to detail. I am unable to speak highly enough of them. The fitter Mr M.Barber was very polite and respectful and the work was carried out to a very high standard.The most delightful company I have ever dealt with.
Customer in Greater London01/08/2019
New Kitchen
Customer Service
Quality
Value
When looking to renew my kitchen I did the usual round of visiting most of the well known high street/ DIY stores. I wanted a complete turnkey job (floors, ceiling plastered/ wiring, full decoration etc) so the all of my costs would be agreed before work commenced. This proved almost impossible to obtain at a reasonable price. After reading the various reviews of Complete Kitchens and Bathrooms, I visited the showroom met Tracey who spent some time with me explaining the all the options. Happy with what I heard I booked an appointment for Phil to visit me. Phil was and is extremely knowledgeable and made some excellent suggestions which would work within my budget. I was very pleased with the suggested layout and units and work commenced within a couple of weeks on the specified date. All Phil's team are very professional but I must single out Manus who actually did the fitting. He is a gem! He sorted out my maze of pipework into a logical and now accessible system. He is a very hard worker and very exacting and a total professional. I am so pleased with my new kitchen including Phil's excellent suggested worktop, that when I come to redo my bathroom, Complete Ks&Bs will be my first choice. A job very well done by a great team of people.
Customer in Greater London26/04/2019
Completed Kitchen Replacement
Customer Service
Quality
Value
We needed to replace our very old kitchen. We spent some time researching different firms and then made a visit to their showrooms. We were given all the time we needed in the shop to discuss our requirements and were given a number of suggestions that proved very helpful. One was a visit to the Crown site in Daventry. This turned out to be a very good idea and we spent three hours there and came away with many ideas that helped us with our final decisions. We felt that we were in very safe hands. Phil and Tracy came across as very knowledgeable and were very helpful whenever we visited the shop. The work done by Phil and Neil was first class, with a tidy up every night and access to water every day. They arrived promptly every morning and worked very hard all day. Any problems that cropped up during the work were quickly and efficiently sorted. This we thought was a sign of a quality firm. The final product met with our complete satisfaction and I would like to thank all at Complete Kitchens for a super job. we would thoroughly recommend them.
Customer in Greater London22/03/2019
Bought New Crown Kitchen.
Customer Service
Quality
Value
We both would like to thank Phillip Cutler with the help he gave us picking our new kitchen. Phillip come to the house and saw our plans and order the kitchen from the plans.We both would like to thank you Phillip for all you hard work which you gave to us and our kitchen fitter .I have been buying from your shop when you father was running it. The cowboys we seen outside for a kitchen has been dreadful we are so glad we came to you . Mr & Mrs Powell
Customer in Greater London05/01/2019
Quality Kitchen
Customer Service
Quality
Value
We were replacing a 17 year old kitchen, and we wanted to use a local company rather than mainstream. After using Complete kitchens we are glad we did. The quality is first rate and both Neil and Phil were knowledgeable, neat, professional and provided a great service. The kitchen finish is impeccable and the installation went so smoothly with them both handling any issues. Their ideas were spot on and delivered a great result. You may need to wait a few months to get a slot, but it is definitely worth the wait. We would recommend 100%.
Customer in Greater London06/12/2018
Excellent Customer Services
Customer Service
Quality
Value
To Mr Phillip Cutler Thank you for taking time to talk to use about a kitchen in your shop, we bought a crown kitchen and especially appreciate your help in this , plus the home visit too. We have used your shop for over 20 years now when your father was running the shop and will continue to do so. It's good to support the small shops and get excellent customer services from you and your wife. Again thank you so much Philip for your help , we both greatly appreciate the assistance you have provided us. Just to say that the kitchen looks great.
Customer in Greater London06/12/2018