We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by

Which

?

Trusted Traders

Computer Problem Solution Ltd

Logo on white
Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:00–18:00
  • Sunday 09:00–18:00
Profile thumb logo

5.0

12 Reviews

About

We provide an on-site service relating to both home and business computers.

Computer Problem Solutions was established in 1996 and became a limited company in 2005.

We pride ourselves on our reliability and speed of service with hundreds of satisfied regular customers.

What we do

  • Computer Repairs

    • PC Repairs
    • Server support
    • Virus and malware removal
    • Wireless networking
    • Data recovery
  • Appliance repairs and servicing

  • More Services

    • computer services

Customer reviews

Reviews summary

5.0
12 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
First rate service
Customer Service
Quality
Value
I have used CPS to deal with assorted IT problems for several years. Neil always delivers a first class service. He has an extensive knowledge of every aspect of IT. His rapid response time means he deals with your problems very promptly and sometimes is able to dial into your PC and fix a problem without necessitating a visit. I cannot recommend him too highly. Paul B 15 March 2019
Customer in Somerset15/03/2019
Superb service, always available
Customer Service
Quality
Value
Neil has supplied all my computer needs and technical support for well over 20 years now. I can't speak highly enough of him. Neil is extremely knowledgeable; he is a very effective problem-solver; he is pragmatic and practical; and he is efficient, effective and obliging. Neil is always available to give advice, whether during the working week, at weekends and even when he's on holiday. He responds very promptly and, in an urgent situation, will be on site in very short order. Neil is also a lovely, polite and considerate person, who I regard as a friend. In short, I couldn't contemplate seeking advice elsewhere. Neil is utterly reliable, trustworthy and competent and he delivers a superb service. Long may he continue to provide that!
Customer in Bath and North East Somerset09/03/2019
Neil comes highly recommended
Customer Service
Quality
Value
Neil has looked after my IT for well over ten years. Always ready to help, he knows my needs and provides an excellent service. I am so grateful to him for all he has done to help me over the years. His knowledge is extensive, he is a fast worker who gets great results as he works through problems. I very much recommend Neil. Your IT is in safe hands with him.
Customer in Somerset27/02/2019
Excellent support
Customer Service
Quality
Value
Neil attended within an hour of my requesting support. He worked through the problems and fixed them. Then, when a similar problem occurred he responded immediately enabling us to deal with it ourselves. Great service - Thank You
AndyB112/08/2018
Beyond the Call
Customer Service
Quality
Value
Those of you with families will know what several years of gaming and the kids' unwanted downloads does to the running speed of an already ageing desk top. My own contribution to this mess was an iTunes library that had somehow come to contain music located in four separate folders. Neil put together a great new package to meet the spec I set out and combined bulldog determination and saintly patience in sorting out my music library. I was particularly impressed by his near-instant availability in response to e-mail pleas for help. Definitely beyond the call, and highly recommended.
ElwynD15/01/2018
Total satisfaction with work done
Customer Service
Quality
Value
I have been using this company for many years now and recently needed my PC and other equipment upgraded. As always, Neil dealt with this professionally and efficiently and within a short timescale, which avoided any delays to my business. Neil has always been available at the end of a phone for advice or assistance, with explanations in everyday terms not gobbledygook, which is useful for me. I have no hesitation in recommending this company for safe, competent and organised work at a viable price.
R Hale10/01/2018
Excellent Service
Customer Service
Quality
Value
I urgently needed to replace my laptop. After visits to the national companies where I was unable to find exactly what I was looking for, I was recommended to Neil with a view to having a laptop built to my requirements at a very competitive price. The service I received was excellent, both by Neil himself and by Phoenix, his assistant, who came to my home and completely set up the laptop within a very short period and took time to ensure I was totally happy with it. Nothing was too much trouble and even the most basic questions were fully explained at length and with patience. This company is extremely efficient and I am so grateful for the recommendation which has enabled me to have someone on the end of a telephone for help if required.
J Waspe10/01/2018
In very safe IT hands
Customer Service
Quality
Value
Whooooosh!!! That's the sound Internet Technology makes when it flies over our heads !!! But luckily we have CPS at hand to unfurrow our brow !!! It always seems like a massive drama to us, if and when we get a glitch in our PC but Neil is only a phone call away and has always been with us within the hour with an attitude and manner with his expertise that is reassuring. Nothing is a big deal and he always explains what he is doing, which also makes that woooshing sound !!! We don't understand what he does but he does it and leaves us "online" once again. We would recommend Neil and CPS to anyone, especially the 60 something's who have found themselves with the 21st century technology but haven't got the expertise or the solutions to the gremlins that come with it. Thank you for being there at the end of the phone Neil. Alan Spencer & Jo Evans.
JoannAlan29/11/2017
Very competent and knowledgeable
Customer Service
Quality
Value
Had a major problem with my business computer, I couldn't access any of my business software due to some malfunctioning of my computer, to me this was major, Neil came along transferred all the important stuff to another computer I had kicking about and hey presto I am back in action. he had to do some mind boggling stuff to locate my folders and just knew his stuff. excellent company to call upon.
steven higgins30/08/2017
New PC plus on-going support
Customer Service
Quality
Value
15 months ago I needed a new PC with Windows 8-1 and the latest Office software installed. After researching well-known companies I decided to also research locally. I was impressed with the modern and informative web-site of CPS. I enquired if a bespoke pc could be made for me - it could and the cost compared with the big companies. I will never use a national company again. Why? From my initial enquiry to the installation everything was undertaken promptly, efficiently and courteously. No time was wasted on idle chatter, no unnecessary work was undertaken and Neil exuded confidence and efficiency. A problem that occurred later due to a faulty component was dealt with immediately - Neil visited my house and replaced it. No having to spend ages speaking to a company's technical department only to find that they want me to return the pc for the part to be replaced. He provides an optional service annually and once again, all work was carried out with speed and efficiency. One can ask Neil the stupidest of pc related questions and you will be treated with respect. He never wants to know your life history or personal circumstances - which I find refreshing. After he leaves one feels he has earned every penny and not wasted a moment. In short, I now feel that I have 'my' own personal pc guru at the end of a phone. And of course, he knows everything about my pc and takes pride in ensuring all is well. Neil also prides himself in responding quickly to phone or e-mails
Which? Trusted Traders Consumer17/04/2015