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Endorsed by Which? Trusted Traders

Computer Problem Solution Ltd

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5.0

21 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:00–18:00
  • Sunday 09:00–18:00

About

We provide an on-site service relating to both home and business computers.

Computer Problem Solutions was established in 1996 and became a limited company in 2005.

We pride ourselves on our reliability and speed of service with hundreds of satisfied regular customers.

What we do

  • Computer Repairs

    • PC Repairs
    • Server support
    • Virus and malware removal
    • Wireless networking
    • Data recovery
  • Appliance repairs and servicing

  • More Services

    • computer services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
21 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Excellent and efficient service
Customer Service
Quality
Value
Very punctual, efficient and excellent service again from Neil Buzzard. I have no hesitation in highly recommending him.
Dorothy in Somerset Posted on 03/09/2021 , work completed 03/09/2021
Scam rescue
Customer Service
Quality
Value
I was browsing on the internet for a gift and series of warnings came up and was recommended to call Microsoft. I called the number on the screen presuming I was talking to Microsoft. The operator was very polite and patient and asked me to give her access to my system. She proceeded to reassure me that she was removing a Trojan bug. However at the end of the call, something did not feel quite right. I was worried all night so decided to contact a local IT specialist the next day. I came across Computer Problem Solutions in the Local Pages. I rang the company and spoke to Neil. He said that the "Microsoft Help" was a scam and came out immediately. Neil reset the computer to a fortnight before and cleared a couple of viruses. He was very reassuring and professional, keeping us informed at all times. I have no hesitation in recommending him to anyone who has IT problems and we will certainly be using him again.
Customer in Somerset Posted on 08/08/2021 , work completed 05/08/2021
Damsel in distress rescued
Customer Service
Quality
Value
I had been putting off doing something about my elderly laptop. Along with being slow , it was developing worrying problems and I was pretending it wasn't happening. My concern was the transfer of my many music playlists, which I had lost on a previous laptop update. Local journal provided advert for CPS and my goodness did Neil deliver. Came in ten minutes after call and fixed everything by cloning my data, plus playlists onto new computer. Nothing was a problem and all completed in amazing time and reasonably priced. Details now on my fridge for service updates etc.
Anne in North Somerset Posted on 06/08/2021 , work completed 06/08/2021
Excellent service
Customer Service
Quality
Value
I have been using this company for some time, and Neil and the team have been exceptional in delivering their service. Prompt response in all their communication and a brilliant service. I am not particularly IT savvy and Neil provided a new laptop, transferred all the data from my old one to the replacement and made the whole process easy. I would not use any other company and highly recommend them.
Customer in Somerset Posted on 24/01/2021 , work completed 22/01/2021
All sorted
Customer Service
Quality
Value
CPS Ltd not only came well recommended by a good friend who actually did work in IT, so I had high hopes of getting a good service. I was not disappointed, I had a number of problems that needed resolving, not only to work from home in the future but to also work from my Garden Office. From the installation of a new system to extending the WiFi and improving it drastically, not only throughout my home, but now extended to the end of the garden and most importantly in the Garden Office. What I enjoyed most, that Phoenix the IT expert, explained everything throughout the process in basic terms, that my ageing less than IT savvy brain could fully understand and more importantly take in. This was done without any pressure and always taking into account what was in my best interest not just for now but in the longer term future. I now for the first time in a long time, have everything I need to work comfortably from home and most importantly everything is all connected up with no stone left unturned. I highly recommend CPS Ltd and will certainly remaining with them for all future IT requirements.
Customer in North Somerset Posted on 04/12/2020 , work completed 02/12/2020
Problems solved!
Customer Service
Quality
Value
I was experiencing some Outlook email issues and contacted CPS having seen Neil’s articles in my local community magazine. He called the following day and soon remedied the problems. As my laptop was running slowly, following a discussion, I asked Neil to replace the hard drive with a solid state drive and increase the RAM by 50%. This has effectively future proofed it and it is significantly quicker. After the visit I realised I had lost my email contacts but this was quickly rectified remotely. Very happy to recommend and I’m pleased to know I have a local specialist should I need assistance in the future.
Mark in Axbridge Posted on 06/11/2020 , work completed 28/10/2020
I’ve used the company before and have confidence in them.
Customer Service
Quality
Value
This company is completely reliable, competent, polite and trustworthy. I had no concerns about allowing them into my home, I remembered the engineer anyway from a previous visit some months ago ref a different (not recurring) home computer issue. This company was recommended to me by my neighbours who were equally completely satisfied.
Customer in Somerset Posted on 05/10/2019 , work completed 04/10/2019
My go-to Computer Support man
Customer Service
Quality
Value
Neil at CPS has been looking after my PC for over 20 years..covering everything from routine updates to custom-building new PCs , and , as the title suggests, solving problems. He is prompt, thorough, and helpful..and I do not hesitate to recommend him.
Customer in South Gloucestershire Posted on 13/08/2019 , work completed 13/08/2019
Speedy & Efficient
Customer Service
Quality
Value
I have had slow running lap top issues for several years . Decided enough was enough. Contacted CPS on Thursday pm. Neil visited the following day and fixed the issue within an hour. The service isn't cheap , but so far it has proved to be excellent value for money. Any parts fitted have a one year guarantee. I would recommend this service.
Customer in South Gloucestershire Posted on 29/07/2019 , work completed 26/07/2019
First rate service
Customer Service
Quality
Value
I have used CPS to deal with assorted IT problems for several years. Neil always delivers a first class service. He has an extensive knowledge of every aspect of IT. His rapid response time means he deals with your problems very promptly and sometimes is able to dial into your PC and fix a problem without necessitating a visit. I cannot recommend him too highly. Paul B 15 March 2019
Customer in Somerset Posted on 15/03/2019 , work completed 09/03/2019