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Computer Problem Solution Ltd

5.0

32 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 08:00–13:00
  • Sunday - Closed

About

We provide an on-site service relating to both home and business computers.

Computer Problem Solutions was established in 1996 and became a limited company in 2005.

We pride ourselves on our reliability and speed of service with hundreds of satisfied regular customers.

What we do

  • Computer Repairs

    • PC Repairs
    • Server support
    • Virus and malware removal
    • Wireless networking
    • Data recovery
  • Appliance repairs and servicing

  • More Services

    • computer services

Customer reviews

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5.0
32 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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stopped a hacker working on computer very fast and trying to remove the anti virus software that
Customer Service
Quality
Value
While a hacker was on my computer accessing my bank accounts and trying to remove the anti-virus software that Computer Problems Solutions ltd had installed , CPS were alerted that this was happening, so they tried to alert me by phone numerous times, but because I was on the phone to the hacker, (who claimed they were from Microsoft tying to remove a virus), they couldn't get through to me. So they drove several miles to my house and arrived just in time to stop the hacker and phoned my bank to alert them. They came back the next day to check my computer etc. By the way this was over a weekend.
Customer in North Somerset Posted on 17/03/2024 , work completed 17/03/2024
Perfect Complete Satisfaction !
Customer Service
Quality
Value
We had been experiencing problems with internet access and increasingly slow speeds for a couple of weeks. We were having to re-boot several times a day and were on the point of throwing the computer out of the window !!! I saw an advert for PCS in a local magazine and rang on the 15th February. I explained to Neil the problems and an appointment was made for the following day. At last we could relax - professional help was just around the corner ! Neil rang back shortly afterwards to say that due to a cancellation, he could be with us within 20 minutes !! Cleared the desk and made sure the coffee pot was on. He diagnosed the potential problems within seconds. He recommended deleting certain antivirus software installing a different product and suggested relocating the router, which I did the next day. What a difference in performance !! Knowledgeable, trustworthy, professional and very friendly. We still have windows 10. Neil pointed out that our existing computer could not be upgraded to Windows 11. Fear not - we will be returning to CPS to purchase a new system. Can't speak highly enough of the service we received. Thoroughly recommend CPS to anyone
Customer in Somerset Posted on 27/02/2024 , work completed 15/02/2024
Amazing!
Customer Service
Quality
Value
I needed to replace my very slow computer and printer. Currys were less than helpful. I phoned Neil on Wednesday 22 November and discussed my needs and the very next day he arrived with the new hardware. The data from the old computer was transferred to the new computer and the system was updated to Windows 11. I cannot express how impressed I am with him and his CPS company. It is so good to deal with a small business rather than a huge company. It was so good that everything was done in my home rather than me having to take my computer elsewhere. He advised me on updating an external drive to back up my data - which I did. Totally amazing. Thanks Richard Austin
Customer in North Somerset Posted on 24/11/2023 , work completed 23/11/2023
Expert Service
Customer Service
Quality
Value
I had locked myself out of our pc and my wife had some urgent banking to deal with. I rang and left a message out of desperation expecting a lot of faffing and a big bill, at best.. A few minutes later, my call was returned and a time and hourly rate was agreed. Within the thirty minutes predicted, Phoenix had started to fix a more complex problem than I expected. Within the hour he had resurrected access to Windows 11, reinstated most of our usual sites (which had been wiped), resolved a problem with our security software and a long standing problem which affected a few sites but not others. This last was probably the result of re setting W11, which had come pre-loaded with the pc. A full sixty minutes of flashing fingers. Even gave us tips on replacing our old mobiles, bonus. Hope not to need them again, but if I do ....
Customer in North Somerset Posted on 16/11/2023 , work completed 09/11/2023
Highly recommended
Customer Service
Quality
Value
The time had come to replace my old laptop and printer but, as a pensioner with very little knowledge of computers, the prospect of doing so was quite daunting. I need not have worried. I found an advertisement for CPS in a local directory and phoned to ask if they could help me. They could. I explained what I needed and in no time Neil came to my house with suitable replacements and set everything up. A week or two later I phoned him again to ask for some Windows 11 tuition. He came the following day. The service I received was outstanding - competent, prompt, obliging and friendly. I would not hesitate to recommend Neil and his company.
Customer in Bath and North East Somerset Posted on 26/06/2023 , work completed 15/06/2023
First class
Customer Service
Quality
Value
Excellent service as always. A new PC was required and all action was very prompt, efficient and great value. Neil was very helpful. A first class, very reliable firm who can be always be relied upon. We are lucky to have then in Congresbury.
Customer in North Somerset Posted on 17/02/2023 , work completed 16/02/2023
Fantastic service
Customer Service
Quality
Value
After far too long suffering the frustration of a painfully slow Laptop, constantly watching "the Circle of Doom", I finally decided to do something about it. Thanks to Which Trusted Trader I found CPS Ltd. I phoned CPS on Monday and a home visit was arranged for 10am on Tuesday. Phoenix arrived punctually and within minutes diagnosed my laptop had a faulty SSD. After further investigation he identified the HDD I required to replace the faulty part. Phoenix knowledge was exceptional. He kept me informed throughout of his findings, my options, and costs involved. I decided to have a new HDD fitted, which Phoenix had in his vehicle. Within 2 hours he had diagnosed, repaired and transferred everything onto the new HDD, leaving me with what feels like a brand new Laptop. I can't thank CPS enough for the service they have provided and won't hesitate to use them again, should I ever require them. Thank you.
Customer in North Somerset Posted on 01/02/2023 , work completed 31/01/2023
Getting us Reconnected !!!
Customer Service
Quality
Value
We had advised BT that we were moving but had also advised them in good time that the move wasn't going to happen. On the morning of the 17th October we found that everything had been disconnected - phone, Broadband etc. As we are both elderly and my hearing isn't good we contacted Neil Buzzard who came out very promptly and took over the phoning to BT and generally helping us out. Between then and the 31st he was in contact with us and also had visits from Phoenix. We are so grateful that they helped us out in such a friendly and professional manner and I would highly recommend them..
Customer in North Somerset Posted on 05/11/2022 , work completed 31/10/2022
Realible and Efficiant Company
Customer Service
Quality
Value
The service i received from this company was out standing. Phoenix was Polite very good at explaining things to me,he got on with the job and still had time to explain....i would recommend this company to my friends and family...Excellant service..Thank you Mrs Heather Warren
Customer in North Somerset Posted on 08/04/2022 , work completed 07/04/2022
Outstanding service
Customer Service
Quality
Value
My computer had years of accumulated dross and ancient security. I contacted Neil Buzzard and he immediately offer to visit the same day but on reflection thought it could be dealt with remotely. Within minutes I received a telephone call from the engineer in his office who then spent two hours sorting out the issues and installing new security. Everything sorted within 2-3 hours of my initial call and I now have a properly functioning computer again with ongoing monitoring. A real pleasure to deal with individuals and a company who provides such prompt and first-class service and I have no hesitation in recommending Computer Problem Solutions.
Customer in North Somerset Posted on 28/02/2022 , work completed 28/02/2022