Derwent Window and Doors Ltd

From measuring to fitting, nothing was left to chance. Windows arrived on time and were speedily and professionally fitted. Everything was “made good” afterwards with no fuss. In fact, I was so impressed both with the quality of product and fitting, I ordered another set to match. As I say, a first class company with first class staff.

Many thanks, our new sash window with the 120 year old original stained glass encapsulated within it looks great. And much more robust than the original had become!

Derwent supplied and fitted a new front door and surround for our 1920’s house. Very pleased with the appearance and quality of the product, the quality of the work done and the work ethic/conduct of the team who did the work.

All went exactly as Derwent said it would. A large team took 3 days from start to finish (supported by copious quantities of tea and biscuits from the customer). The workmanship of both the windows and fitting has been excellent. Particular mention must be made of the young joiner who did some great work rebuilding sills and internal surroundings. The team left the house totally clear of all dust, rubble and other mess the re-fitting process creates. They were friendly, organised and professional and left very little retouching of the paintwork to be done both inside and out. We now have windows that are secure, easy to open and keep clean and look very much in keeping with the architecture of a house now over 100 years old. We still have a few more windows to replace and will certainly be going back to Derwent to get them done.

We had Evolution flush casement windows fitted as well as a new Timer Doors front door with side panels. The windows and door include encapsulation of the original leaded light stain glass windows. Dealing with the office at Derwent has been a pleasant experience from our first visit to the showroom through to completion of fitting. Likewise, all the fitters who have been out to the house have also been very extremely friendly, professional, and helpful. We are very pleased with the quality and appearance of the products and have received many complements from neighbours, visitors, and passers-by! We would have no hesitation in ordering from Derwent again in the future.

We have had all of our external windows and doors replaced by Derwent in 2 phases over the last couple of years and honestly couldn't recommend them highly enough. Great people to deal with, attention to detail and quality of materials is excellent, no sense that the job needs to be rushed so the fitters aren't unduly stressed so they can do their job properly and to a standard that they are content with. No hidden extras; in our experience the price given is honoured even if unforeseen difficulties are encountered during the work, and if it takes a little longer than anticipated to get the job right then that is what happens. We spoke to several mainstream companies and also local suppliers before settling on Derwent - the level of info they provide in their quotation is above and beyond that provided by anyone else. Others varied from 'the back of a fag packet' to tons of paperwork which actually gave very little detail of what was actually being provided, and of course followed by the 'hard sell'. We got none of that from Derwent. By the time the work was finished saying thanks and goodbye to Ian, our prime fitter throughout, was like bidding farewell to a good friend! The problem we have now is that our soffits, fascias & gutters need to be replaced to match but they have set the bar so high its going to be difficult to find a company with equivalent standards. Of course they are not the cheapest but that really depends on where your priorities lie - price or quality?

I cannot recommend Derwent Windows highly enough, the service is excellent from start to finish. I had a beautiful cottage door fitted by Dougie, who was extremely polite & helpful. The door was made exactly how I requested & nothing was too much trouble. I would not hesitate to use them again.

The service from Derwent Windows & Doors was very professional but also friendly from the initial inquiry all the way through to the installation and after sales care. We really love our Aluco Aluminum crittal doors and they look stunning as part of a full renovation of our dining room, living room and conservatory. Highly recommended.

We had a 'Timber Windows' front door with side panels and top light, a back door and an Evolution casement bathroom window fitted. The quality of the windows and doors was second to none. I had obtained quotes from other companies and although Derwent windows were more expensive than most, you definitely get what you pay for and I am so glad that I decided to use this company. Customer service was friendly and efficient and Jan was extremely helpful in answering my questions and making changes to my order along the way as I kept changing my mind! The fitters were friendly and professional and worked hard to get the job done. They created very little mess and tidied up after themselves. They removed our old doors and window very carefully avoiding any damage to external render and internal decoration. All in all we are delighted with the finished result.

We had our wooden sash windows replaced with new ones. The work was carried out to a very high standard. On Time, Clean and Tidy and Very Polite. Would definitely recommend.