Mr-Mrs Moore. First of all, I am sorry that you feel that you need to publish this negative review across social media and other websites. Upon arrival at your home, I did point out to you that I thought your suite would not clean up very well as it had a build-up of dye transfer. As you were given the suite by a friend of your wife's this did seem to make sense to yourself. I cleaned one cushion and showed it to you stating that I was correct and it was not going to clean very well. You asked me to clean it anyway. In hindsight, I should have got a waiver signed, but as your wife is an acquaintance I didn't deem this necessary. I have tried to help and resolve this, if I can help anymore please don't hesitate to call me on 0151 448 1797.