DLR Appliance Services Limited -Samsung Service Centre

The engineer kept me informed of the time of arrival and arrived promptly. He had excellent knowledge and the problem was fixed quickly. His customer service skills were good and he had such a pleasant manner.

Absolutely brilliant service. Came out within 2 days of reporting the issue. Really good guy - kept in touch on when he would be with me, sorted the problem straight away. Minimal fuss and was not expensive so really happy! I have a noise free freezer again. Thanks so much 🙏 so grateful.

The engineer came at the time stated, and I was able to organise around that which was important to me. He fixed the machine quickly and replaced a faulty part. Really pleased. Thank you.

I had a problem with an electrical ring tripping the RCD in the consumer box. Once I had isolated it to the Fridge/Freezer, I logged on to Samsung and asked for an engineer to come and diagnose the problem. Just an hour later I had an email from DLR services ad once I paid the call out charge, they booked an engineer to attend site the next day. He txt me just before 9am and gave me a 3 hour time slot. Then called me when he was on route. He arrived before the expected time and diagnosed the fault to be a heater element in the fridge. I was once again contacted by DLR Services who ordered the part once payment had been made. 3 days later the engineer was on site and replaced the part with in 10 minutes. Very impressed with the level of customer service, the speed and quality of DLR Services. Would highly recommend them.

Had issues with fridge freezer tripping electrical supply to house. Sent email afternoon of 21st and engineer was round to fix problem the next day. So everything was repaired and back up and running within 25 hours of my initial contact with DLR Services. Engineer very thorough, would definitely use them again and recommend others to try them.

I have been thoroughly impressed both with the company and the engineer that visited me to repair my Samsung fridge. Honest and transparent (plus very reasonable) pricing. Excellent communication so I knew exactly when the parts were ordered and the cost of the repaire, when the engineer was booked in and then a text from the engineer before 9am to say what time they will arrive. Very happy with their service which I would have no hesitation in using again in the future.

Very painstaking job to empty machine which was full of water and check it. Then checks were carried out to see it was working perfectly and it is. Problem was colour catcher pieces clogging it up. Pieces removed and all ok. Very pleased. Top marks to knowledgeable engineer!

Absolutely fantastic service, the kind man that came to fix the machine was super knowledgeable, very friendly, polite and professional, explained all the issues and parts to me in a way I could understand, knew all the answers to my questions and had our machine fixed in absolutely no time at all. I will be using DLR for all of my future fridge repairs, I cannot recommend enough. Thank you for the very best service.

Great service Texts before arriving with an eta Professional throughout Explained what need doing and time, as working from home Done , no issues Many thanks

My washing machine was noisy. The engineer identified the fault very quickly and even had the part in stock to do the repair the same day. He kept everything clean and tidy. When the repair was compleat he ran a diagnostic to check for any other faults to which there was none. The service from DLR was very efficient and I would highly recommend them.