A local contractor had already checked our faulty hotpoint fridge freezer and said there was an issue with the control panel but would need to be plugged into a laptop to diagnose which they couldn't do so my girlfriend contacted Domestec who stated they could fix hotpoint machines but when engineer arrived he took 20 minutes and then said it was the control panel (we had already stated this) and that they could not fix this as it would have to be done by hotpoint direct. So effectively we were charged £70 to be told what we already knew and were no further forward. When I contacted Domestec they said they would look into it and call me back but never received a call. I used them as they were a Which trusted trader but would look elsewhere in future (BTW Hotpoint came out very quickly supplied a new panel, installed it and provided 6 months warranty for £120).

Simon turned up early! Domestec was the third company we had booked as the first one cancelled due to sickness and the second one couldn't come for a week. We chose them because they are local and they promised a quick response. Delighted to meet and chat to Simon, very knowledgeable and so helpful! He explained what he was doing every step of the way and even advised on our oven display not working. I feel reassured that there is someone we can turn to when an appliance stops working - I'm almost looking forward to something else breaking so he can come back!

Technician arrived on time, quickly assessed the problem. He replaced the element, tested the oven and had finished the work in 15 minutes. The price was as promised, very good value. The technician was polite and I felt comfortable with him in my house.

Very helpful service on the phone when booking the job. Engineer turned up on time. Very polite and helpful. Fixed fault in 15 minutes. All good 10 out of 10. Machine now working well.