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Endorsed by

Which

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Trusted Traders

Draincall Services Ltd

Profile thumb van dan

4.9

20 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Are you experiencing drainage problems in your home or business? Do you have a blocked drain, or perhaps a blocked toilet or blocked sink? Maybe you have an overflowing drain or an overflowing manhole within your property boundary? DrainCall Services are here to help you around the clock.

We are a family run business with over 25 years' experience, and our knowledgeable staff can offer a comprehensive solution, no matter the scale of your problem. Is your drainage problem more serious than a simple unblocking? Do you need a CCTV survey, or perhaps you need a drain relining to resolve a more serious problem? Whether you are a homeowner or a commercial property owner or tenant, call us for a quote.

What we do

  • Drain clearance contractors

    • Drain and sewer services
    • CCTV drain surveys
    • Emergency drain clearance service
    • Drain installation
  • More Services

    • drainage

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
20 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Blocked drain - issue resolved very quickly by David from Draincall
Customer Service
Quality
Value
I was experiencing issues when flushing a toilet in my house and a general bad smell when letting out baths and taking showers. I called Draincall and spoke to David on Friday evening about 17:00 and he came to my property at 09:00 on Saturday morning. Within 2 minutes of arriving and lifting the main man hole cover at the end of my driveway David said we had a blockage and he would be able to get this sorted for me. Less than 5 minutes later after jetting the drain the blockage was cleared and David then spent time to clean the main drainage pipe leading back to my house properly for about another 20 minutes. Once the cleaning was done David wanted me to be 100% happy that all blockages in my whole system had been cleared so he waited while I ran every tap and bath individually in the house so I could see a clear flow of water from the house through the main drain and out into the main sewer in the street. The service provided was spot on, David also took the time to explain the flow of my drainage system to me and genuinely cared that I was comfortable the issue had been fully resolved before he left my property. David is definitely not the sort of person who turns up and wants to get away as quickly as possible, it is clear that a customer having peace of mind and understanding is important to him which is a nice trait to see. Thank you David, I highly recommend you. The service you provide is definitely good value for money.
Russell in Central Bedfordshire Posted on 20/03/2021 , work completed 20/03/2021
The trader replied (on 23/03/2021)
Thank you very much for your brilliant review, we really appreciate you taking the time out to do so. I will pass this on to David. Thank you so much for choosing us to take care of the problem you were having. Please stay safe - Draincall
Prompt and helpful service
Customer Service
Quality
Value
I have a drainpipe that does (or did not) not cope with heavy rain. Draincall came promptly, gave a quote for making an attempt to clear the blockage without having cut into the drainpipe or to dig up the gulley, and made clear that the attempt might or might not make much difference. I accepted the quote and Draincall did the work straight away. The work took about an hour and Draincall acknowledged that they had been able to make only a partial improvement. They offered two solutions on re-arranging the drainage if the drainpipe did not work properly in heavy rain. They set out the work done and the further options clearly on their invoice. I will only know when we have some really heavy rain whether the work had made much difference, but I am pleased with the attempt that Draincall have done, their honesty on its effectiveness. Before Draincall came, I had been in touch with two other firms. One said that they would need to cut the drainpipe near the ground and were very expensive. The other said that they would need to dig up the gully. This firm offered to send a quote, but kept losing my details and have not sent their quote.
Customer in Hertfordshire Posted on 10/03/2021 , work completed 10/03/2021
The trader replied (on 23/03/2021)
Thank you so much for your review. We are a small family business and our customers taking the time to do this means a lot. I will pass on your comments to the engineer who attended your property. If we can be of further assistance in the future, please do not hesitate to contact us. Please stay safe - Draincall
Fast and very helpful service
Customer Service
Quality
Value
Draincall came to clear a blocked drain they responded quickly and cleared the drain in no time. I would have no hesitation in reusing them again. Good customer service approach too. Thank you.
Customer in Hertfordshire Posted on 18/02/2021 , work completed 18/02/2021
The trader replied (on 23/03/2021)
Thank you very much for your kind review. We really appreciate the time taken to do this. As a small family business it means a lot. Please stay safe - Draincall
Why can't all companies be this good
Customer Service
Quality
Value
Dean arrived within 30 minutes of my call, completed the work quickly and very efficiently. Site was very messy due to overflowing fat from kitchen, he left it spotless. I felt the cost was very reasonable as was the quote to carry out a full repair post covid.
Customer in Hertfordshire Posted on 12/11/2020 , work completed 12/11/2020
All Fixed 30 Mins After Call
Customer Service
Quality
Value
I had a problem with a gutter down-pipe that was not draining. Danny arrived within half an hour of my initial phone call and suggested a fix that might or might not work. Explained the costs involved in all options and allowed me to make an informed decision. I made my choice and the gutter is fixed. Friendly, professional and knowledgeable. Thoroughly recommend.
Customer in Hertfordshire Posted on 16/10/2020 , work completed 16/10/2020
Efficient, knowledgeable and very good natured service
Customer Service
Quality
Value
Within an hour of calling the company Dean arrived at our home to inspect and advise on our blocked surface water soak-away. He gave us his honest, professional opinion and explained our options. He was able to solve the immediate problem of standing water on the garage roof while we consider a permanent solution and also advised us regarding a problem with an overflowing gutter. We were really impressed with the company and would definitely use them again.
Customer in Hertfordshire Posted on 05/10/2020 , work completed 05/10/2020
Friendly, efficient, good value - great service, highly recommended
Customer Service
Quality
Value
Called Saturday evening with a blocked kitchen drain, phone answered straight away. Came round first thing Sunday morning. Took the time to understand this long running problem that had only partially been solved by larger national drain companies. Unblocked the drain properly for the first time in many years. Very friendly, super professional, highly efficient and good value. Highly recommended!
Customer in Hertfordshire Posted on 16/03/2020 , work completed 16/03/2020
Blocked surface water drain
Customer Service
Quality
Value
I had a surface water drainage blockage which during heavy rainfall was causing rain up the condensate pipe to my boiler. Initial visit made by Dean to assess the blockage problem within one hour of me contacting Draincall. He was thorough, very knowledgeable and able to explain the issues and options in detail. I was more than happy to accept his advice about how to resolve the problem. He returned a few days later with CCTV and was able to show me the considerable amount of debris in the pipework which a previous engineer had not even found beneath my lawn. Dean explained the high pressure water jetting operation and was happy for me to witness all of his work. I was able to witness on CCTV water flowing freely in the pipe afterwards. He was careful to clean up afterwards. The cost was very reasonable bearing in mind the time taken and the use of the specialist equipment. I was very impressed with the service provided and will not hesitate to use Draincall again or to recommend them to others.
Customer in Hertfordshire Posted on 14/09/2019 , work completed 13/09/2019
Great work above and beyond expectations
Customer Service
Quality
Value
The moment Dan and Dean arrived we knew we had the right people, extremely knowledgeable and we had complete confidence in them which proved to be correct. They did their own survey despite us having already had one, and found the root cause of the problems we've been having with the blocked sewer pipe. Not just cracks, which the original survey showed, but over 20M of building deposits, probably plaster that filled between 1/3 and 1/4 of the pipe over the 20M length. They removed all of this despite not quoting for it and then performed the highly skilled job of lining the pipe where it had cracked. They were skilled, courteous and left the place exactly as they found it. We can't recommend Dan and Dean or indeed Draincall highly enough.
Customer in Hertfordshire Posted on 10/07/2019 , work completed 10/07/2019
Restored my faith
Customer Service
Quality
Value
I have been having drain problems for a while, knew I had to do something but was deterred by the reputation and call out charge of the companies. I found draincall, who were very helpful over the phone. Dean went out of his way to call around the next day. It was a complex problem that he advised I needed to do some structural work first, but Dean was very thorough and clear, stayed at least half an hour - and didn’t charge, even though his advice was clearly valuable and I would have happily paid. As I say, restored my faith!
Customer in Greater London Posted on 05/01/2019 , work completed 29/12/2018