Draincall Services Ltd

I had a surface water drainage blockage which during heavy rainfall was causing rain up the condensate pipe to my boiler. Initial visit made by Dean to assess the blockage problem within one hour of me contacting Draincall. He was thorough, very knowledgeable and able to explain the issues and options in detail. I was more than happy to accept his advice about how to resolve the problem. He returned a few days later with CCTV and was able to show me the considerable amount of debris in the pipework which a previous engineer had not even found beneath my lawn. Dean explained the high pressure water jetting operation and was happy for me to witness all of his work. I was able to witness on CCTV water flowing freely in the pipe afterwards. He was careful to clean up afterwards. The cost was very reasonable bearing in mind the time taken and the use of the specialist equipment. I was very impressed with the service provided and will not hesitate to use Draincall again or to recommend them to others.

The moment Dan and Dean arrived we knew we had the right people, extremely knowledgeable and we had complete confidence in them which proved to be correct. They did their own survey despite us having already had one, and found the root cause of the problems we've been having with the blocked sewer pipe. Not just cracks, which the original survey showed, but over 20M of building deposits, probably plaster that filled between 1/3 and 1/4 of the pipe over the 20M length. They removed all of this despite not quoting for it and then performed the highly skilled job of lining the pipe where it had cracked. They were skilled, courteous and left the place exactly as they found it. We can't recommend Dan and Dean or indeed Draincall highly enough.

I have been having drain problems for a while, knew I had to do something but was deterred by the reputation and call out charge of the companies. I found draincall, who were very helpful over the phone. Dean went out of his way to call around the next day. It was a complex problem that he advised I needed to do some structural work first, but Dean was very thorough and clear, stayed at least half an hour - and didn’t charge, even though his advice was clearly valuable and I would have happily paid. As I say, restored my faith!

I called Draincall out yesterday to clear a blocked drain in my garden which has been blocking on & off since we moved in 6 years ago. The lady who answered the phone was really friendly & helpful. Within a couple of hours an engineer was out sorting the problem for me, he cleaned up all the mess where it had overflowed & then popped a camera down to see what had been causing the problem before giving me some options to sort it out long term. I didn't know that they also do driveway cleaning so i have now booked in for them to come back next week to do this. A great local company.

Noticed my outside drain was blocked so couldn't use the kitchen without flooding the garden. Found Draincall on the internet, gave them a call and they arrived within 45 minutes on a Sunday afternoon. Very friendly and professional chap turned up and sorted out the problem for me and left the place clean and tidy. No problems about the service and quality received. But I thought the price quoted was a bit steep (£264) for what was less than 45 minutes work but it included jetting to clear the blockage. I decided to go ahead anyway as they were ready to fix it there and then and a working drain was my priority!