On this occasion, the task was to convert a gravity fed heating system to a pressurised one. The proprietor, Richard Gross, is not only a skilled heating engineer/plumber, who knows his trade inside-out, but many of us could learn a thing or two about management skills from him. He clearly employs only the best people to work for him, who also demonstrably hold to the same ethics as himself. My wife and I have always been impressed with the level of service we have receive from Richard over the years. Yesterday, one of his engineers, John, spent the day carrying out the work to convert our system, who also presented a high degree of professionalism, friendliness and was very helpful. A real credit to Richard's business. John, as with Richard and the rest of his team, did a first rate job and was careful to explain precisely what he had done and why. We wouldn't hesitate in recommending this company for all heating and plumbing needs. They are 100% trustworthy and we wouldn't use anyone else other than E And W Plumbing and Heating.