I have been using this garage regularly for the last 2/3 years for all of my family cars (3) spending in the region of £2,500 mainly because of the friendly nature of the staff and convenience. The work has generally been satisfactory and I have been happy to provide positive feedback to family and friends when asked. However, on this occasion the outcome has left a sour taste. I required my bumper fixing after a small accident and left the car with the garage for them to determine whether it could be fixed. I received a call later that day to say that it could be fixed (£190 +VAT) which I was happy with and arranged the appointment. On completion of the work I called to collect it and paid the required amount. That weekend I was cleaning the car and noticed that there were still noticeable ripples in the bumper where it had been repaired, so I took it back and the garage owner agreed and we arranged to take it back for them to sort out. Later, that day I received a call to say that to do the job properly I would need to pay another £200 (later reduced to £100) needless to say I was shocked. Why had they not done the job properly in the first place? Why would I have not wanted the job doing properly in the first place? The reason they gave me was that it would have cost more, but I hadn't asked them to do it on the cheap!! Had they given me a quote to 'do the job properly' in the first place for £390 + VAT...fine. Needless to say, I won't return or recommend any longer.