E.ON Energy Installation Services Limited (Boiler)

I trusted Eon because they are a reputable company, I wish I had not bought my boiler from them. The boiler did not fit where my old one was, the surveyor assured me it would. The insides of my old boiler have been left on my kitchen wall, I have a hole behind this!! Something is dripping down the outside of my house down the wall? I will have water damage. The sales man/surveyor upsold me a product for another £800 for constant hot hater in my shower, no more shower pump needed. No hot water. The one line correspondence I received said the shower is in your T&Cs so what is your problem with our surveyor (he is clearly not a surveyor or my house would not look like it does) they charged me £3150.00 I am worse off than before, the stress of being ignored by this company is not worth using them. I am going to try and fight this I want my money back and I will have to get a plumber to fit me a boiler! Eon need investigating.

After the coldest night since March 2010 it now means that for over the past 12 weeks I have had to endure the coldest nights of both 2022 and 2023 without any Central Heating across the entire Ground Floor of my home. Multiple Consequences of not having any Heating for 4 months include:- 1] Unable to invite any friends to my home. 2] My children and grandchildren unable to come and stay with me in a home which has no Hot Water, nor Heating 3] Suffering from Chilblains for the very first time in life 4] Several doors that have become so warped that they are impossible to close due to the constant high moisture levels in my home from no Central Heating over 4 winter months. 5] Having to buy slippers for the first time in my life 6] Buying a Hot Water Bottle and an Electric Blanket as this has now dragged on for over 12 weeks. Disappointed that E.on's CEO has neither acknowledged, nor replied to my Formal Complaint dated 19 January 2023. Not a dedicated, NAMED INDIVIDUAL has been allocated to take responsibility for my Account and resolve this series of failures and to ensure that they install a Central Heating System - which is only a mile from E.on's office in Nottingham - by Friday 17th March 2023 - having paid IN FULL for this Contract 4 months ago on Tuesday 20th December. As of today it is another 10 days since I last had any contact from E.on Fortunately, as a Disabled 70 year old, I was placed on their " Priority List " - albeit 4 months ago!

1] New boiler ordered 15th December 2022. 2] Told installation 4 weeks later on 11th January 2023. 3] Told at 8pm on 10 January that installation cancelled. 4] Told second installation date 13 January 5] On 13 January subcontractor arrives and refuses to do the job. 6] On 19 January installation manager informs me:- " you are entitled to compensation calculated on a matrix - not by an individual. Your boiler will be installed next week - not on 23rd but definitely by 27th January." It wasn't. No apology - no communication - no new installation date 7] No communication for the past 3 weeks so today Tuesday 7th February I checked my installation "progress" online which stated, " your journey is currently in progress. if you have any questions please call us on 0330 400 1083. lines are open 8am to 6pm Monday to Friday. 8] Immediately called 0330 400 1083 at 16.57. Placed on hold for 20 minutes then recorded message at 17.17 stated: " we are closed - call back tomorrow 8am- 6pm Monday to Friday. 9] Three formal " letters of complaint " no acknowledgement or reply. 10] Letters of complaint to UK and german CEOs. no acknowledgment or reply. 11] Completed their " customer satisfaction survey " and scored 2 out of 10. No follow up communication from customer service. 11] Only use " first " names. Formal written communications are virtually nonexistent. 12] Only use subcontractors. switchboard a third-party provider