Easystep Stairlifts Ltd

My daughter chose this company after brief online research. She spoke to Sally late on Thursday, sent a video of the staircase on Friday morning and we had the stairlift installed on the following Monday. Customer service was impeccable, all calls and emails answered promptly. The quoted price seemed very reasonable and we chose the rental option. Paul, the engineer arrived on time and was friendly and efficient. He had the whole thing done in under 3 hours (single flight with 90 degree turn at top). He showed me how the supports were screwed into the stair treads, not the wall and did a good job of unobtrusively running a power supply from a regular wall socket. He gave us a comprehensive briefing on operation and left no mess at all.

We had a stairlift fitted on 31st July 2023. Sally provided excellent professional service and support to to answer all our questions and arrange installation. The first engineer sent to measure-up was excellent, very helpful and informative. The second engineer sent to install was also excellent. No mess, no fuss and very informative. Perfect all round, would highly recommend to anyone. Many thanks!

I first used Easystep stairlifts 3 years ago when my husband was very ill & unable to climb the stairs in our house. The service was excellent from initial phone call to enquire, to the fitting of stairlift, after service and eventual removal. Now my elderly Parents are struggling I had no hesitation to call Sally at Easystep again. The service again has been perfect, they come when booked, on time, explained everything carefully to my Parents & took time to ensure they understood. I would have complete confidence in recommending them.

I found this company a pleasure to deal with.they were very informative and carried out works with no fuss and to a very high standard They were on time both with the survey and installation The operatives were very polite and informative at end of installation I would have no hesitation in using Easy steps again and would certainly recommend them

We were recommended to Easystep and so very glad we were. My Mum needed to have a stairlift installed after a fall, something she never previously wanted. We used the on line survey option which was so easy to complete and upload the required pictures to. We received an e-mail back with options and prices the first working day after the survey submission and the appointment was made for installation the following week. The engineer called to say he was on his way, the work was completed very quickly and a demonstration given. we were also given the on call information which put my Mum's mind at rest. The area was left spotless. We would not hesitate to recommend Easystep Stairlifts, there were various financial options which would suit most people too. My Mum has her independence back along with peace of mind.

Easy company to deal with, polite and friendly, installation was quick and easy with installer not leaving any stone unturned - Highly recommend, outstanding service!

From the first contact with Easystep Stairlifts my experience was nothing but positive. The quote I was given by Sally (who was amazingly helpful and knowledgeable) was comprehensive, contained all my options and some extras that I needed. Prices were competitive. Every time I spoke to anyone at the company they were polite, helpful and not at all "pushy". Come the day of install Paul turned up at the time estimated and installed the stairlift with no fuss or problems whilst working around the coming and going of nurses, health visitors and the like. He then took me through a complete demonstration of the stairlift operation and all the documentation. He was superb! To make things even better I got a call from Sally a week after the install to make sure everything was OK. I am totally satisfied with the whole process and definitely made the right choice of company to deal with. I would recommend Easystep to anyone.

I am very grateful to Sally, Paul and the rest of Easystep Stairlifts team for their help. They surveyed my in-laws' house about 6 months ago to consider fitting a future stairlift and this was fitted last week. Sally and her colleagues have also given me advice about my own parents' house and the feasibility of fitting a stairlift there if wanted in the future. They sourced exactly what my in-laws wanted and Paul fitted this very efficiently and tidily last Friday at a time of day to suit them. My mother in law is finding the stairlift very helpful. My in-laws are renting a stairlift from them adapted to exactly what they want. Easystep have been very responsive, sent helpful photos of examples and been happy to talk through and discuss a variety of options. We could not have wished for more.

A big thank you to Easy Step Stairlifts who have given my 90 years old mom a new lease on life. After recovering from a broken hip and being confined to the living room she is now able to carry on as before. Made possible by the brilliant staff at Easy Step. From Sally who tells you everything you need to know, with no hard sell. To Luke who came out to do the survey and explained everything. Finally to Mark who did the installation and demonstrations with great patience and knowledge, giving excellent advice on its use. The cost of installation and rental made it a very affordable product, it’s also a high quality product in itself. So simple to operate, Jean was shown just once and mastered the simple controls. The two remotes provided makes it invaluable as it can be called either up or down for a second person to use. We gladly recommend you to anyone who needs a stairlift . Thanks to everyone from the grateful family of Jean.