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Easystep Stairlifts Ltd

5.0

151 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

OCTOBER 2025
OCTOBER 2024
NOVEMBER 2022
JUNE 2021

About

Established in 2002, we are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent.

You can opt for short or long term stairlift hire to suit your needs.

Here at Easystep Stairlifts, we recognize the unique service and support our customers deserve.

Every service user is a human with a very important need. We are not just a stairlift service, we are a lifeline to our clients and their families.
All of our team are compassionate, empathetic and passionate about what we do.
We are proud to provide an exceptional level of customer service and have been a Which? Trusted Trader since 2014

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers

  • More Services

    • buy back
    • installation
    • service
    • maintenance

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
151 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Recommended

Recommended

by 100% of customers
Sort by
Excellent service
Customer Service
Quality
Value
First rate from start to finish - very rarely do you see this standard of service nowadays from first call to installation could not rate higher. Phone calls returned on time as promised, absolutely no cleaning up to do after installation and reassuring promises on service to follow up
Customer in Derbyshire Posted on 21/12/2020 , work completed 18/12/2020
Recommended
The trader replied (on 04/01/2021)
Hello. Thank you for your review. I am really pleased to hear that your installation went well and that you found the whole process stress free. Your comments mean a great deal to the whole team. Best wishes from Sally at Easystep Stairlifts
Excellent Service
Customer Service
Quality
Value
From the moment we spoke to Sally at Easysteps stairlift it was a seamless and efficient service. Sally was quick with responses and even managed to accommodate our date change at very short notice. The stair lift even though only installed yesterday is a huge relief for my sister. Thank you Sally!!
Customer in Greater Manchester Posted on 03/12/2020 , work completed 02/12/2020
Recommended
The trader replied (on 03/12/2020)
Hi, what a great review; thank you so much. I am really glad that we were able to help you and your family. Best wishes Sally at Easystep Stairlifts
Excellent Service
Customer Service
Quality
Value
Fabulous service from 1st phone call to installation. Very Covid safe installation. Took only a week from my 1st call to fitting. Engineer explained how to use and demonstrated how to use. Would definitely recommend this company
Customer in Derbyshire Posted on 27/11/2020 , work completed 27/11/2020
Recommended
The trader replied (on 30/11/2020)
We do appreciate you taking the time to post this lovely review. Your comments mean a lot. Thank you. Sally at Easystep Stairlifts
Very happy
Customer Service
Quality
Value
Everything about them was very good. They came on time, the job was done on time. Everything was first class.
John, Leicestershire Posted on 17/09/2020 , work completed 21/08/2020
Recommended
The trader replied (on 10/11/2020)
Thank you John for your recommendation. I am pleased to hear that your stairlift installation was "first class". Sally at Easystep Stairlifts Ltd
Excellent, responsive, compassionate service
Customer Service
Quality
Value
From first contact with Sally, initial contact with Paul for survey to fitting of two stairlifts, the response was efficient, competent and professional. Excellent value for money.
Customer in West Midlands Posted on 26/08/2020 , work completed 25/08/2020
Recommended
The trader replied (on 10/11/2020)
Your recommendation means a lot to us. Thank you for your lovely comments. Sally at Easystep Stairlifts Ltd
First Class Company from start to finish
Customer Service
Quality
Value
Came out to install a stairlift. Spoke to Sally on the phone to begin with and she was brilliant. Due to Covid we dealt with the two main principles. We cannot fault them from start to finish absolute top class professional job. Did what they said they were going to so, and stuck to their timeframe. Peter & Val
Peter , Nottinghamshire Posted on 03/08/2020 , work completed 03/07/2020
Recommended
The trader replied (on 10/11/2020)
Thank you Peter and Val for your great review. So pleased to hear that our Covid-19 measures worked well and your stairlift installation was a success. Sally at Easystep Stairlifts Ltd
First class from start to finish
Customer Service
Quality
Value
Professional survey competent and polite. Installation very swift and to schedule. Presentation of account proficient. Full marks all round.
Customer in Surrey Posted on 05/04/2020 , work completed 24/03/2020
Recommended
Had stairlift fitted
Customer Service
Quality
Value
Very quick and efficient installation. Very polite. Explained how to use the stairlift very clearly. Would highly recommend.
Customer in West Midlands Posted on 31/01/2020 , work completed 22/01/2020
Recommended
Installed and stair lifts
Customer Service
Quality
Value
I think they were absolutely excellent, both in demonstrating how the lift works and the installation of the stairlift itself. couldn't have done a better job.
Which? Trusted Traders Consumer Posted on 19/12/2019 , work completed 19/12/2019
Recommended
My review
Customer Service
Quality
Value
Rang them at the beginning of the week, had a call back on the Wednesday offering to do it Thursday or Friday. The service was amazing, it was fitted in an hour and the man who fitted the stairlift was excellent, and polite. I'll reccomend them to anybody.
Daphne, Cambridgeshire Posted on 19/12/2019 , work completed 19/12/2019
Recommended
My review
Customer Service
Quality
Value
The salesman was excellent, measured up and gave price, very concise. Delivered and installed within 4 days. Installation was excellent.
Which? Trusted Traders Consumer Posted on 19/12/2019 , work completed 19/12/2019
Recommended
Fantastic service
Customer Service
Quality
Value
The salesman, Paul, was excellent but the fitter, Luke, was outstanding in techincal knowlegde and manner. Very nice young man.
John, Northampton Posted on 12/12/2019 , work completed 12/12/2019
Recommended
Highly Recommend
Customer Service
Quality
Value
They came and replaced a stairlift. This is my second stairlift I have had off them and I cannot fault them. Friendly and professional installation and everything about them is first class. Gill
Which? Trusted Traders Consumer Posted on 04/12/2019 , work completed 04/12/2019
Recommended
Very Efficient
Customer Service
Quality
Value
Excellent service, lift installed very quickly and efficiently.
Which? Trusted Traders Consumer Posted on 15/10/2019 , work completed 15/10/2019
Recommended
Installation of a stairlift
Customer Service
Quality
Value
Very fast service, I couldnt believe it! the stairlift was installed 1 day after I received the quote. They didnt damage anything, and left everything clean and tidy, couldn't ask for anything better than that! The dog loves having a ride on it too.
Which? Trusted Traders Consumer Posted on 04/10/2019 , work completed 04/10/2019
Recommended
Stairlift
Customer Service
Quality
Value
Very good, he worked very hard. We are very satisfied with our stairlift.
Mrs Kilworth, Leicestershire Posted on 25/07/2019 , work completed 25/07/2019
Recommended
Review
Customer Service
Quality
Value
No problems, very good
Janet, Hinckley Posted on 27/06/2019 , work completed 27/06/2019
Recommended
First class service
Customer Service
Quality
Value
Ordered on a Thursday fitted the following Monday no fuss no mess. I would highly recommend them. Very impressed
Customer in West Midlands Posted on 23/04/2019 , work completed 15/04/2019
Recommended
Very good job
Customer Service
Quality
Value
Nice fella. Did his job and off he went.
Peter, West Midlands Posted on 02/04/2019 , work completed 02/04/2019
Recommended
Courteous and efficient.
Customer Service
Quality
Value
The trader was very professional. Well dressed, very polite and explained all aspects very clearly. Work carried out quickly with no mess. You are fortunate to have such a gentlemanly employee - essential when dealing with elderly customers. I would add that I am delighted with the stairlift which greatly helps with arthritic knees.
Iris, Essex Posted on 22/03/2019 , work completed 22/03/2019
Recommended
Top Job
Customer Service
Quality
Value
Very pleased with the job done. Clean work, done in less than the quoted time frame. Very professional. Would recommend to anybody thinking of having a stairlift.
Customer in West Midlands Posted on 16/03/2019 , work completed 14/03/2019
Recommended
Prompt, quick and efficient
Customer Service
Quality
Value
When coming to give a quote, the first question the salesman asked was who the stairlift was for. This was wonderfully reassuring as the salesman spoke to my mother about her needs. On the day of install, the engineer arrived at the time given (a very reasonable 10am). He completed the work quickly and efficiently and went through the operation patiently with my mother.
Customer in Staffordshire Posted on 09/03/2019 , work completed 20/02/2019
Recommended
Considerate
Customer Service
Quality
Value
Prompt, quick service. Considerate of the situation and listened to our needs and requirements. The Surveyor was very conscientious.
Keith, West Sussex Posted on 05/03/2019 , work completed 05/03/2019
Recommended
Polite, prompt and professional
Customer Service
Quality
Value
From the first contact to the completed installation everyone was polite and professional. All work completed as promised and on time.
Gladys, Derbyshire Posted on 01/02/2019 , work completed 01/02/2019
Recommended
Very professional
Customer Service
Quality
Value
Paul was very prompt, very tidy and very courteous.
June, Derbyshire Posted on 30/01/2019 , work completed 30/01/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.