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Easystep Stairlifts Ltd

5.0

141 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

OCTOBER 2025
OCTOBER 2024
NOVEMBER 2022
JUNE 2021

About

Established in 2002, we are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent.

You can opt for short or long term stairlift hire to suit your needs.

Here at Easystep Stairlifts, we recognize the unique service and support our customers deserve.

Every service user is a human with a very important need. We are not just a stairlift service, we are a lifeline to our clients and their families.
All of our team are compassionate, empathetic and passionate about what we do.
We are proud to provide an exceptional level of customer service and have been a Which? Trusted Trader since 2014

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers

  • More Services

    • buy back
    • installation
    • service
    • maintenance

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
141 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Recommended

Recommended

by 100% of customers
Sort by
Fantastic service
Customer Service
Quality
Value
The salesman, Paul, was excellent but the fitter, Luke, was outstanding in techincal knowlegde and manner. Very nice young man.
John, Northampton Posted on 12/12/2019 , work completed 12/12/2019
Recommended
Highly Recommend
Customer Service
Quality
Value
They came and replaced a stairlift. This is my second stairlift I have had off them and I cannot fault them. Friendly and professional installation and everything about them is first class. Gill
Which? Trusted Traders Consumer Posted on 04/12/2019 , work completed 04/12/2019
Recommended
Very Efficient
Customer Service
Quality
Value
Excellent service, lift installed very quickly and efficiently.
Which? Trusted Traders Consumer Posted on 15/10/2019 , work completed 15/10/2019
Recommended
Installation of a stairlift
Customer Service
Quality
Value
Very fast service, I couldnt believe it! the stairlift was installed 1 day after I received the quote. They didnt damage anything, and left everything clean and tidy, couldn't ask for anything better than that! The dog loves having a ride on it too.
Which? Trusted Traders Consumer Posted on 04/10/2019 , work completed 04/10/2019
Recommended
Stairlift
Customer Service
Quality
Value
Very good, he worked very hard. We are very satisfied with our stairlift.
Mrs Kilworth, Leicestershire Posted on 25/07/2019 , work completed 25/07/2019
Recommended
Review
Customer Service
Quality
Value
No problems, very good
Janet, Hinckley Posted on 27/06/2019 , work completed 27/06/2019
Recommended
First class service
Customer Service
Quality
Value
Ordered on a Thursday fitted the following Monday no fuss no mess. I would highly recommend them. Very impressed
Customer in West Midlands Posted on 23/04/2019 , work completed 15/04/2019
Recommended
Very good job
Customer Service
Quality
Value
Nice fella. Did his job and off he went.
Peter, West Midlands Posted on 02/04/2019 , work completed 02/04/2019
Recommended
Courteous and efficient.
Customer Service
Quality
Value
The trader was very professional. Well dressed, very polite and explained all aspects very clearly. Work carried out quickly with no mess. You are fortunate to have such a gentlemanly employee - essential when dealing with elderly customers. I would add that I am delighted with the stairlift which greatly helps with arthritic knees.
Iris, Essex Posted on 22/03/2019 , work completed 22/03/2019
Recommended
Top Job
Customer Service
Quality
Value
Very pleased with the job done. Clean work, done in less than the quoted time frame. Very professional. Would recommend to anybody thinking of having a stairlift.
Customer in West Midlands Posted on 16/03/2019 , work completed 14/03/2019
Recommended
Prompt, quick and efficient
Customer Service
Quality
Value
When coming to give a quote, the first question the salesman asked was who the stairlift was for. This was wonderfully reassuring as the salesman spoke to my mother about her needs. On the day of install, the engineer arrived at the time given (a very reasonable 10am). He completed the work quickly and efficiently and went through the operation patiently with my mother.
Customer in Staffordshire Posted on 09/03/2019 , work completed 20/02/2019
Recommended
Considerate
Customer Service
Quality
Value
Prompt, quick service. Considerate of the situation and listened to our needs and requirements. The Surveyor was very conscientious.
Keith, West Sussex Posted on 05/03/2019 , work completed 05/03/2019
Recommended
Polite, prompt and professional
Customer Service
Quality
Value
From the first contact to the completed installation everyone was polite and professional. All work completed as promised and on time.
Gladys, Derbyshire Posted on 01/02/2019 , work completed 01/02/2019
Recommended
Very professional
Customer Service
Quality
Value
Paul was very prompt, very tidy and very courteous.
June, Derbyshire Posted on 30/01/2019 , work completed 30/01/2019
Recommended
Best move I have made.
Customer Service
Quality
Value
Reconditioned stairlift fitted. A good and accurate estimate given over the telephone. Representative came out went through all option's and confirmed price. No pressure to decide and order on that day. Fitted quickly after placing order. All staff concerned very pleasant and helpful.
Shirley, South Yorkshire Posted on 22/01/2019 , work completed 22/01/2019
Recommended
Prompt and professional.
Customer Service
Quality
Value
Stairlift was fitted very well. With no problems and no mess. Was done to agreed schedule and budget. Fitter was helpful and showed us how to use it.
Irene, West Midlands Posted on 11/01/2019 , work completed 11/01/2019
Recommended
Excellent Speedy Service
Customer Service
Quality
Value
Same day response to my enquiry. Arranged an engineer's visit to check stairlift would fit and to discuss alternatives. The selected stairlift was fitted the following week the whole process only taking two weeks from enquiry to installed and in use. Very courteous helpful and professional. We chose to rent but have the flexibility of buying in the future if circumstances change. After two weeks I noticed the speed had slowed and the battery was always charging. Called Easystep on Sunday evening and Paul arrived 10.30 Monday morning to replace batteries and make small adjustments to rail and seat position at my request. Fantastic service.
Customer in Surrey Posted on 28/12/2018 , work completed 29/11/2018
Recommended
Very pleased
Customer Service
Quality
Value
Very happy with service. They came quickly to put the stairlift in. Had an issue with a faulty seatbelt where I had to cut myself out but they came to fix it quickly and put a new one in free of charge.
Beryl, West Midlands Posted on 20/12/2018 , work completed 20/12/2018
Recommended
Professional and highly recommend
Customer Service
Quality
Value
Recently contacted Easystep as they were local to my mothers home. Very quick and professional service from first contact to installation of stairlift.
Joanna, Leicestershire Posted on 30/11/2018 , work completed 30/11/2018
Recommended
Clean tidy, prompt - brilliant
Customer Service
Quality
Value
10/10 thank you.
Norma, Derbyshire Posted on 13/11/2018 , work completed 13/11/2018
Recommended
Brilliant job.
Customer Service
Quality
Value
Came on time and very friendly man, very quick and professional. Did a great job, left house very clean. 100% recommend.
Colin, Hertfordshire Posted on 09/11/2018 , work completed 09/11/2018
Recommended
What a service
Customer Service
Quality
Value
Very nice people. Prompt, professional, quick, efficient, clean and considerate. They left no mess at all and didn't leave me until I was confident on the stairlift. Brilliant, from measuring to fitting. It was a real pleasure doing business with Easystep Stairlift Specialists.
Pamela, Cheshire Posted on 26/10/2018 , work completed 26/10/2018
Recommended
Prompt & professional
Customer Service
Quality
Value
From sales visit to installation, very satisfactory no - nonsense service.
Robin, Derbyshire Posted on 24/10/2018 , work completed 24/10/2018
Recommended
Efficient & pleasant
Customer Service
Quality
Value
We were extremely pleased with the stairlift. The fitter was very efficient and pleasant. The representative that called was pleasant and not at all pushy. I have already recommended them.
Kathleen, Bedfordshire Posted on 23/10/2018 , work completed 23/10/2018
Recommended
Thoroughly professional
Customer Service
Quality
Value
Every aspect of our dealing with this company was met with courtesy and professional quality. We would recommend them to anyone.
James, Staffordshire Posted on 22/10/2018 , work completed 22/10/2018
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.