Ebor Windows

We had a PVC door fitted by Ebor Windows. Right from the word go - the process was easy. We called into the showroom to make an enquiry, got a reasonable price, easy as that! Jo was very knowledgeable and down to earth, not pushy in any way and though it was January was honest enough to tell us that we would be looking at early March for fitting. The survey was done a couple of weeks later. On the day of fitting the fitters (Jay and Aaron) were excellent and the door was fitted to a very high standard and finished off so well on the inside that we didn't even need to redecorate. It was nice to have people taking pride in making a nice job. All mess was cleared up and taken away together with the old door. Other than the lovely new door - there was no indication they had ever been here. All done for the agreed price and fitted on the agreed timescale. I couldn't recommend this company enough. We will be getting replacement windows at some point and won't be going anywhere else! A local 5* service.

Ebor windows more than lived up to our expectations, instilling confidence from first contact. We took months to make a decision after our initial quote but there was no pressure or pestering. Once made it was definitely a good decision. We’d been given excellent advice and are so pleased with our new windows and front door. We had been dreading having the work done but Richard and his team were so efficient and friendly and did an excellent job. They kept us informed on progress and cleaned up at the end of each day. If we ever need doors or windows in future I would have no hesitation in using them or recommending them to friends and family.

We had our front door, and door between our dining room and conservatory replaced. Ebor Windows was one of the few companies in the area that actually responded with a quote when requested, and Jo did a very good job of finding a triple pane bifold that fitted in our budget after we met and explained what we were looking for, as well as succinctly explaining what would and wouldn't be possible. On the day, both doors were fitted in the space of just one morning, which I feel was very fast, and we're very pleased with the quality of the final result. The only recommendation I could make for improvement would to keep us updated on when we should expect certain information in the early stages of the process, as I was unsure what timeline to expect e.g. the formal quote, then an expected date for the door fitting until quite late on. It wasn't an issue for the most part as I was confident that it was just a case of waiting for materials to arrive but a heads up that that was the case would be appreciated! Otherwise everything was communicated with us very well in regard to what options we had and what we should expect.

Ebor Windows are certainly good at promoting themselves. I first had Jo out who gave us the ‘family business’ sales pitch and took an interest in our renovation work. I had a quote for a patio and porch door. I was told that Ebor would provide a stay for the patio doors and replace a defective hinge on my windows, nothing was too much trouble. When the work was due to be carried out Ebor had failed to allow for the plaster despite me telling their surveyor meaning the porch door wouldn't fit. They also hadn't brought stays and had a window hinge that was too large. I then received a phone call on the Monday morning. Jo told me that they had a meeting that morning and they had an offer for me, an additional £360 to fit the porch door. I said that I wasn’t prepared to pay that as it wasn’t my fault. By this point I just wanted to work with a company that I had confidence could do the job right, so I said to Jo that I would pay for the patio door installation once the stays had been fitted but I won’t proceed with the porch door and we can walk away at that. “We’ll take that” said Jo, sounding delighted. I then received another call from Jo that afternoon. She was acting aggressively towards me immediately and virtually shouting at me. Apparently, they'd had another meeting with the Director and now wanted me to pay for the door, despite it being their error and not what we agreed. She continued to harass me until I had to hang up to join a work call. Ebor has no integrity.

The fitters for Ebor Windows did a wonderful job on all of our windows and front door. They were very thorough and the results are really excellent. Would absolutely use them again and would certainly recommend them to anyone in the York area needing their doors / windows doing!

Replaced ten windows and one door within two days by a very efficient team. All went according to plan, from the initial contact, quote, survey and installation. Very happy with a high standard of work. Any small issues sorted very efficiently. I would certainly recommend Ebor to anyone else.

The team involved are professional, experienced and work to a high standard. Completed as to schedule even though they were a man down! Would use the family run company again.

We had our bungalow double glazed by this family firm to a very high standard. We had a small mark on the door which was embedded in the plastic, it could not be polished out so a new door was brought to us and exchanged with no fuss or hassle, cannot speak too highly of this company, and would have no hesitation in recommending them to anyone, they put down dustsheets every morning when they start and clean up every night when they finish, book them with confidence.

Installed replacement double glazing. Everything went to plan from the original quote, the site survey and the installation work. Very high standard of work and everything kept tidy after each work session. Good communication with small issues discussed and agreed along the way. Work certainly recommend this firm.

We love the new patio doors you have fitted to our house. Service was super friendly and helpful right from the start. I was able to visit your showroom to make sure I was happy with our choice and communication throughout was excellent. On the day they were fitted we were told exactly when the job would start and the guys who came to do the fitting were great - full of banter but very professional at the same time. The finished job is high quality and we love the black textured finish. Thanks again for the excellent service.