Elex Gates

We called Elex gates and initially everything seemed great . The design of the gate didn’t turn out anywhere near as well as it should have the two halves were fixed together bent and installed 10cm of the correct install line . The gate was taken away for adjustments, eventually it was fitted. The gate looks okay but rattles and bangs when opening and closing. The gate drops about 6 inches when it gets half way so in the end Elex put a roller in to catch the dropping gate. It still isn’t right and still rattles and bangs. We have had nothing but trouble with photo cells and replaced them 4 or 5 times in 3 years. The customer service is awful as well. Very rarely getting an answer. Instead of rectifying problems all Elex want to do is set you up a service plan or charge a fortune for a visit. To cap it all off I wanted to change the gate code and after eventually getting through to Elex they told me to look up on the net or YouTube. They said there would be a video on how to do it. After not finding a video I called back and had no reply I then called the owner Josh and once again no answer and no reply to messages. I then rang the manufacturers of the intercom, who thankfully nothing was too much trouble for, they talked me through changing the code. They couldn’t understand why Elex never installed two wires in the intercom which now means I can send the gate text messages to change the entry code myself and who can also have access to open the gate.