Elmbridge Heating & Plumbing

Dear Mr Taylor Thank you for you inaccurate review which is misleading and untrue . You contacted EHP on 28th October mid afternoon as to no heating or hot water , our engineer Ian who was working locally attended within 2 hours of your call to diagnose that your Grundfos UPS 2 had siezed and was need of replacement the pump valves had also perished and needed replacing. To carry out these works the system had to be drained. We made arrangements to return the following morning at 8.00am for which we quoted £352 +VAT which totals £422.40 NOT £500 as incorrectly stated by yourself .At no point were you obliged to accept our quotation and at no point did you query our costs from the intial call out to the works being carried out. On completion of the works you said that you wanted to wait a week before paying to make sure that all was working where upon Ian explained that all had been tested and our terms are payment on completion. You then mentioned that you had a regular plumber who would have done it for £100 cheaper but was not available for 2/3 weeks ! Ian Rogers has worked for this Company for 10 years and is of a calm gentle nature and never been accused of intimidating anyone and upset by your false claims. We would ask you to remove this false review immediately as we carried all works professionally and to high standard as per quotation . Kind regards EHP

Dear Derek Thank you for your kind words during these troubled times for everyone . As a company all our engineers and office staff are self isolating and only respoding to emergency works ie leaks , no heating or hot hot water and blockages. Should you need any deliveries of food or esstentials please feel free to call and we will dispatch one of our engineers. Thank you for your business over the years and look forward to more in the furture. Kind regards

Dear Vicky, Thank you for your posting on our Which Trusted Trader profile unfortunately it is way off the mark accuracy wise. The events were as follows; you contacted ourselves via a recommendation and asked ourselves to attend a leak through into your rented property from the upstairs property. We attended between 9-11am as per agreement and spent nearly an hour looking for any source of leak coming into your property which was not apparent. We then needed to access the communal loft area to identify the leak but the loft hatch was padlocked and the only people with access were the management company of the block. We then informed you of our findings and asked once accessed has been granted via the management company we would attend immediately to trace and find the leak. We never heard anymore from yourself barring that you had not received an invoice for the £68+VAT. We then took your email as you was not present and emailed you an invoice and a copy of our findings. Kind Regards, Elmbridge Heating and Plumbing.