Elmbridge Heating & Plumbing

I would echo comments by Radhika (21 Nov last year) that the company overcharge for small jobs. My elderly mother was charged over £100 for just ten minutes' work to fix a lavatory cistern leak. The guy who came out was very pleasant, and he seems to have fixed the problem (time will tell) but it does seem a lot of money for a very short visit. Ann C

This company has some excellent reviews on Which? however we would warn people to check their quote carefully. It turned out that our quote was ambiguous and our interpretation and Elmbridge’s were very different. Unfortunately, one of the owners, who had undertaken the quote, was on holiday at the time of installation. The engineer on site did not hold back in his irritation at the fact we were querying it. By the time that we realised they were not doing what we had asked for, the work was too far gone, so we had no option but to proceed. We had asked for a new central heating system, save for the boiler and tank. What we got was our radiators replaced at a extortionate price. More importantly the heating system now doesn't work properly. To be fair to Elmbridge they did come out a number of times to investigate, and the owner, Steve, talks a very good game. However many more times we were cancelled at short notice (often on the day they were due), or they just didn't turn up at all, and it was always a different engineer which meant explaining the issues over and over again. After 7 months Elmbridge no longer respond to my emails or messages, so we are now having to spend money with another heating company to put right the issues they have left us with.