Embers Installations Ltd

My old fireplace was removed by Embers Installations, and they also installed an antique fireplace and mantel that I had purchased elsewhere previously. Embers also provided a new hearth which they fitted. The work included sweeping the flue and dealing with the gas supply. I found the service provided by Embers excellent. All communication with the team was great; my email queries were answered promptly and I received a helpful phone call to discuss my options. A site survey at my home and my own visit to the showroom for further discussions were both positive. The work was completed within one day, and to budget. The team went above and beyond on the installation day, working hard and explaining their work to me throughout the day. They managed to salvage my old mantel at my request, and left my property neat and tidy at the end of the installation day. They provided the details of a waste removal service that I was able to utilise. I am a very satisfied customer.

I had a new fireplace and fire installed by Embers. I cannot praise the customer service and workmanship enough. Embers coordinated everything for me including electricians and plasterers and the workmen in my home were the best I have ever dealt with. Efficient, clean, friendly, fun and so helpful. They even had to deal with my (unnecessary) panic mid-installation! The team in the shop were fantastic too, responding quickly to every query. I highly recommend this firm and their tradesman (who I now have on my books for other work). Fantastic from start to finish in every respect! Thank you all.

Remove existing gas fire in lounge. Clear chimney detritus. Install lined flue. Install replacement gas fire. Clear up. The property is just over 100 years old, we knew there may be an issue with a dog leg chimney. There was. It was quickly and neatly resolved. The installation team were very experienced, worked hard and they were personable. The quality of work was excellent, issues and remedial action were explained as they occurred. As a project it was to time, to budget, to specification, resulting in a happy customer.

I'd like to say thank you for the services provided and I'm glad that I chose to go with Embers. We decided to get a stove and went to get 3 quotes from various suppliers - one was Embers from a recommendation. Brent came to do the initial visit and site survey that gave us our quote. I found him to be knowledgeable, informative and candid throughout. We received the formal quote promptly soon after the initial visit. Once we decided to go ahead, most of the pre-installation dialogue was through the office, where Adele was excellent at handling all our queries and selections to get the order sorted in good time. We also had another visit from Brent who showed us some of the material samples to aid our selections. Once sorted we got an updated quote and were ready to go and booked an installation date. Our installation went over two days, then followed up with some plastering work. Carl and the team were all friendly, tidy and efficient. The resulting installation was to a high standard and we were very happy. Following the installation we had a problem with an adjacent chimney stack that turned out to be an unrelated issue, but I was extremely pleased with the way that Embers (through the whole team) supported us in diagnosing and resolving the issue. In my view, it's one thing being good at selling and installing, it's another thing altogether being good at aftercare and support. Embers ticks all the boxes for me and i'd happily recommend in the future.

The entire process from making the initial enquiry at the Embers showroom, the first site visit made by Brent, the two days of the work carried out, through to the follow-up visit to make minor changes, was a model of excellence. Brent was comprehensive in relation to the options and detailed information on each option he provided. This is a man who knows his stuff and is skilled in presenting this in a user-friendly manner. The team of two, who fitted the stove were punctual, pleasant, very professional and extremely considerate in leaving the room very clean indeed. They were willing to go the extra mile in helping in any way they could. Two admirable young men. A special word for Naomi and Adele, who looked after communication and administration. Naomi went to great lengths to ensure that were were kept informed about every stage of the process and answered all of our questions quickly and knowledgeably. Each of our communications was a pleasant and informative experience. Adele was a model of patience and expertise in dealing with our queries relating to the final invoice. We could not have chosen a better company to provide and fit our new stove. I would be happy to recommend them with great enthusiasm.

Very pleased with our experience with Embers, from visiting the showroom and discussing options through to installation they have been very helpful. We're really pleased with the quality of the finished outcome. Would definitely recommend,

Just had a log burner installed by Embers, they arranged for the work to take place and we were kept informed at every stage. The whole team were courteous, professional and all the work was completed to a high standard and on time. Would have no hesitation in recommending this company as we are very pleased with their work.

A huge thank you to the Embers team for a brilliant, thoughtful, expert experience. I started with a lovely period surround and a melanin board in front of the fire opening and a damaged if perfectly suited Victorian insert. I now have a beautiful, repaired, polished fireplace with a new hearth. The missing bit of tile was located and repaired and now you can’t tell there was ever a hole! I felt like I was in an episode of the Repair Shop and my beautiful front room now looks complete and has another wow factor and I can have a real fire in the autumn. The team were professional, and courteous and spent two hours in the hot sun lining my chimney. The whole process was great, I was consulted on the process and my wishes, even those wishes I didn’t know I had, and customer service was excellent. I am delighted, thank you

We contacted Embers after seeing some really positive comments on Instagram because we needed our grotty early 20th Century fireplace converting into a recess with a beam. Right from the off they were really quick at getting back and just properly on it all the way through. They arranged a site visit, ran us through the work we'd need and sent a clear and transparent quote through fast which included added options and images. The guys who came to do the work turned up exactly when they said they would, were really quick and efficient and the work was to a very high standard. They also left next to no mess behind and were just really nice, respectful chaps who got on with the work. The work is really high quality, so it's not cheap but worth it. We're chuffed to bits and would defo recommend.