Embers Installations Ltd

We had our old fireplace replaced and a new fire installed. The work was excellent and the fitters were both helpful and considerate. There was very little to clean up afterwards and the fireplace looks outstanding. I can highly recommend both the pre and after service and the high quality of the work that was done. We are delighted.

I requested a repair quote from Embers for my Villager gas fire stove in the living room, following a diagnosis of faulty ignition by British Gas. Within 24hrs a part had been ordered by photo identification of the stove model number. A house visit appointment was then made for within 7 days luckily at a busy time for the business. The attending installation engineer Carl was knowledgeable and tidy, servicing my appliance fully and installing the new ignition part as required. Carl attended with a trainee also. Overall as a customer, I’m very pleased to have a gas fire working as good as new for the winter and knowing the repair was conducted to relevant safety standards. Embers customer service is recommended highly.

We had an electric fire installed to replace our gas fire. We found important benefits from going to a small, local business such as Embers. We were able to discuss options with real people who know what they are talking about. The installation went ahead on the planned date - the guys were friendly and did an excellent job. The team were flexible and well able to accommodate a variation on the standard fitting that we wanted. No problems with this company.

I wanted a gas wood burner. I had an existing chimney breast which when Embers came to measure for a quotation weren’t sure it was deep enough. After measuring they rang to say it would be very tight and I probably couldn’t have what I wanted. I was gutted but they said they would do what they could and they certainly did / they came up with a plan - I had to give up on the tiles at the back but they came and did all they could to give me what I wanted. The quotation was detailed with all possible scenarios listed so I would know the additional costs that could be needed ( flue liner ) so I could budget without surprises. From start to finish they were so professional and nothing was too much trouble. I rang and emailed several times with questions and they got back to me immediately. They weren’t the cheapest quotation but they were the one that was the most upfront about possible hidden costs and I felt I could trust them The fitters were polite and followed all Covid 19 guidance. They cleaned everything before they left. I am delighted with the results and would recommend Embers without hesitation. They will be servicing my fire every year. 100% happy!

Having bought a reclaimed marble fireplace I was unsure who would actually fit it but I found Embers on google and after a very informative phone call I was booked in to have the chimney investigated and swept. When the investigation of the chimney was finished I was given several options to complete the installation each with a detailed breakdown of the the costs involved and each option was explained thoroughly so that I could make an informed decision. On the day of installation the two men arrived on time, were courteous, maintained social distancing and worked tidily until the the job was complete. We are thrilled with workmanship and with all the interaction we had with everybody at Embers and wouldn't hesitate to recommend them.

Excellent service from start to finish. Really helpful in recommending what would be suitable for my home and what installing a new gas fire would cost. I opted for an electric fire and was given a good selection of fires to choose from. The installation was done on the agreed day when I was at work, felt very safe leaving my house keys with Embers. Came home after a long day at work with to a lovely new fire, and room was left clean and tidy. Would definitely recommend to others.

We've recently had a new fireplace installed by Embers Installations and couldn't be happier with the service we received! Initially we dealt with Matt, Brent and Margaret who helped us to choose a fireplace, hearth and surround that we love and took the time to visit us to ensure the items we liked would suit, and were suitable for our home. They were quick to respond to any questions we had and actually got the project delivered ahead of schedule as they knew we were keen for the work to be completed so we could move in. Finally the installation team were very clean and conscientious, leaving the room spotless after they had finished the work, and the fireplace looks amazing. In summary, great company to deal with from start to finish.

Used this company to remove and replace a defective chimney flue that had been poorly installed by another company. The fitters were polite and did their best to minimise the resultant mess and disruption. Whilst on the roof they identified a problem with the actual chimney that I had not been aware of and that had probably added to the deterioration of the previous flue. They took photos and offered to remedy the situation, which they did, so far to good effect. Dealings with them and their office staff were cordial and I would use them if needed again.

Brent and his team fitted a Burley log burner into my small 3 bedroom semi-detached house. The initial survey he was honest and succinct about what could be fitted into the fireplace and the quote he provided matched my expectations. The team provided excellent advice on the pros and cons of getting the chimney lined and they fitted the log burner within 4 weeks visiting them for the first time. As I had repainted the entire room it was in the team very kindly removed the log burner at a later date to allow me to paint inside the alcove they had created Throughout the fitting I have been thoroughly impressed with the professionalism and goodwill the team has offered me and I would highly recommend them to anyone!