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Endorsed by Which? Trusted Traders

Finesse Windows Limited

Profile thumb 32353 finessewindows logo rgb   copy

280 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

Organisations and Awards

Jul 21
May 2020


Hello, if you’re looking for beautiful, high quality, energy efficient and ultra-secure doors & windows, join the Finesse family of delighted customers.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We are proud to have WON the Which? Trusted Trader of the month award FOUR TIMES - July 2017, July 2019, July 2020 and July 2021. We were also shortlisted in the top 4 for the Which? Trusted Trader of the Year awards for 2017 - chosen from over 8,500 eligible traders nationwide!

Our staff are all experts in their field and are focused on making the Finesse experience a real pleasure for our customers.

Finesse Windows will design, make, fit & service exceptional doors and windows for your home with care and Finesse.

We do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

280 reviews
Customer Service
Sort by
Excellent Service Again
Customer Service
I had every confidence that Finesse Windows would do a good job of installing my new front door as I have used them before. They gave excellent service again. I am very pleased with the result. I would thoroughly recommend them.
Customer in West Midlands Posted on 08/01/2021 , work completed 20/01/2007
The trader replied (on 10/01/2021)
Thank you for your recommendation and your loyal business. We are all very happy to see that you are delighted with your new front door.
A very satisfied customer
Customer Service
This is the third time that we have used Finesse and their service never disappoints including brilliant after sales service. Having previously had a new patio door and electric garage doors, we didn’t hesitate in contacting Finesse to fit new windows for us. Their service from start to finish was very professional, including their COVID safe restrictions. The fitting team were polite, clean and tidy and did a very pleasing job. The quality of the windows is excellent and we would not hesitate to recommend Finesse.
Janet in Worcestershire Posted on 24/10/2020 , work completed 12/10/2020
The trader replied (on 24/11/2020)
Hi Janet, thank you for your kind review. It's been a real pleasure to work on your property on many occasions & we really appreciate your loyal custom. Take care & we hope to be able to serve you again in the near future.
Excellent Quality and Service
Customer Service
I had 3 windows replaced, including a floor to ceiling lounge window with door, using Finesse as they are Which? recommended. The consultation process was thorough and very Covid-safe. The installation was on time and professional, also Covid-safe. The window quality is excellent, as is security, there was no damage to decor and the installers cleaned up fantastically. They also removed a blind and refitted it for me. I particularly valued the helpful service as I am over 70 and some tasks are difficult for me. I would certainly use them again and recommend them to others without hesitation.
Customer in West Midlands Posted on 24/09/2020 , work completed 16/09/2020
The trader replied (on 01/10/2020)
Hello and thank you for your kind words. We will make sure we pass your message on to the installers who will be delighted to know how happy you are with our work. The Covid procedures we have in place throughout the process are essential for everybody's well being and it's extremely satisfying for us to know that despite the challenges this virus is providing us all we are able to carry on our work to the highest standard whilst ensuring everybody's safety.
Amazing service and fantastic finish!
Customer Service
What amazing service from the team at Finesse Windows! From the moment we got in touch with them, To the staff in their show room, the customer service team and the fitters, we couldn’t have been more pleased with their professional service. This is the second time we have used them, we recommend them to everyone and would gladly use again ourselves!
Customer in Worcestershire Posted on 17/08/2020 , work completed 07/08/2020
The trader replied (on 02/09/2020)
Thank you for this magnificent review of our team and their service. We are very glad to have been of service again. It's a real pleasure to carry out work for clients such as yourselves and we hope to be able to fulfill further work for you in the years & decades to come. Thanks again.
Kitchen window
Customer Service
In our kitchen the only access to the outside was a door and solid kitchen window. When using the kitchen, for ventilation we opened the door, not a viable option in poor weather. A replacement window with a half opening was requested. Measurements were taken, a design and price agreed around March. Then the lockdown came. We were then given a date in June. The fitter turned up on time. took the old window out and replaced it with the new window in the existing surrounds. He clearly knew what he was doing in overcoming problems as they occurred. It was all done in half a day including clearing up and working within Covid restrictions. Overall, an efficient process at a reasonable price. This was our second encounter with Finesse and the previous high standards were maintained. Who would want to use anyone else?
Customer in West Midlands Posted on 15/08/2020 , work completed 26/05/2020
The trader replied (on 24/08/2020)
Hello and thank you for taking the time to leave this review. It's very pleasing for us to know that you have been impressed with our service - especially during these more challenging times. We appreciate your business and hope to be of service to you again some time to carry out contract number 3 and beyond.
Repair work to front door
Fitted front door about 3 yrs ago in my 87 yr old moms house. Kept noticing a draft and found front door was warped. They changed that but still had draft. When replacing carpet for tiling found they had not filled in around bottom of door and there were huge deep gaps with no filler. They had covered it up with carpet. Agent came today and said carpet had rubbed hole in floor! They need to take customer complaints seriously and also apologise for poor workmanship instead or arguing.
Customer in West Midlands Posted on 15/07/2020 (Reviewer did not use service)
The trader replied (on 12/08/2020)
Thank you for your review, we take all forms of feedback extremely seriously and have fully reviewed your concerns. When a new door is installed it is not normal practice to remove your carpet, your old door was removed and the new one installed with with a covering trim to achieve a neat finish. This is completely normal practice. The gaps in your existing floor’s surface have only been revealed since you have had your carpet removed 3 years after the door was fitted, including the carpet grip. Once the issue was reported to us we returned immediately and filled the gaps completely free of charge because we always try to help even if we are not responsible. We are sorry to hear that you have not been happy with our service on this occasion and thank you again for your valued feedback.
A first class job
Customer Service
The whole process of having our near 4 metre wide sliding patio doors replace has proven to be much less tedious than we expected, mainly due to Finesse Windows. Following various quotes for different window/door designs in different materials we finally settled on sliding UPVC patio doors supplied and fitted by finesse. They were one of the only ones to give us a straight quote for the job without the usual double glazing haggle so we knew what it was going to cost. Having accepted the quote and paid our deposit, Coronavirus struck so we have subsequently waited 3 months for our fitting. Finesse kept us informed of what was going on and a surveyor was sent out as soon as it was possible. A date given for the install was preceded by the rules under which the install team would operate, all very careful and correct. Installation date arrived and we just had to remove ourselves from the work area and let them carry on with the job. Upon completion we were very nicely surprised at how good the new doors looked and were very impressed with the quality of the installation. We have not been put off even though we have found a slight issue with one of the glass panels, but this has also been dealt with very quickly, without discussion, and will be resolved very soon. Their customer service I have found to be exceptional at all times..
Martin in West Midlands Posted on 27/06/2020 , work completed 22/06/2020
The trader replied (on 07/07/2020)
Hi Martin, thank you for this comprehensive review. We are so pleased that we have been able to impress at all stages along the way. Thank you for your valued business and thank you for your patience during lockdown. Take care & we hope to be of service again in the future.
Excellent product and service
Customer Service
Had a new Palladio front door fitted. Excellent quality, really solid and looks it. The door originally arrived with the wrong glass but this was spotted before it was fitted. The company sourced replacement and got in touch as soon as it was available. The fitter was polite and professional. This is the 3rd job I have had done by Finesse and I can’t recommend them highly enough. Great customer service, quality products.
Customer in West Midlands Posted on 19/03/2020 , work completed 05/11/2019
The trader replied (on 21/03/2020)
How kind of you to get in touch and leave your review. We very much appreciate your loyal, repeat business and we hope to see you soon for contract number 4. Take care.
New front door and side casements
Customer Service
I commenced the process by obtaining three quotations and followed up each quotation with a survey. It was clear that Finesse Windows were on the ball and very efficient during the initial stage and I had no hesitation in booking their services. The fitters were outstanding, respect for property, keeping me informed, attention to detail and customer service, an excellent experience start to finish. I would highly recommend.
Customer in Worcestershire Posted on 10/03/2020 , work completed 02/03/2020
The trader replied (on 14/03/2020)
Thank you for your feedback - we are quite different in our approach and we do take great care during the initial stages to ensure that we are designing a solution that will address all of your needs. It's this care and attention that flows through our manufacturing, installation and after-care stages and we really appreciate you taking the time to notice and acknowledge this.
Customer Service
The customer service and quality of work end to end, service provided has been of an excellent standard. The initial quote and subsequent discussions face to face and over the phone have been informed, open and transparent. I would definitely recommend Finesse Windows based on my experience, which is of a competent and trustworthy supplier.
Kaneez, West Midlands Posted on 27/02/2020 , work completed 27/02/2020
The trader replied (on 04/03/2020)
Hello Kaneez, thank you for your your very kind words. We pride ourselves on our customer service and our team will be extremely happy to hear that you have been impressed with our performance.