Endorsed by Which?

Firstbase Drainage Services

5.0

65 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

A list of the services provided below:

Blockages
All excavations
Pipe re-lining
CCTV Surveys
All drain repairs
Trace & locate
Watermains
High pressure water jetting
Anti flood valves
Patch Lining

Please do not hesitate to get in touch always happy to help

What we do

  • Drain clearance contractors

    • Emergency drain clearance service
    • CCTV drain surveys
    • Drain installation
    • Gutter clearance
  • More Services

    • patch lining
    • gutter cleaning

Customer reviews

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5.0
65 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Water leak
Customer Service
Quality
Value
Digswell Tennis Club had a water leak between the water meter and the rising main that the water company wanted to repair and bill us for if we had not repaired the leak within five days. There was also a blocked drain. Dean from Firstbase Drainage Services quickly assessed the problems and had a team onsite within five working days. The leak was quickly found and repaired. The blocked drain was also investigated with a camera and the source of the blockage identified. I found Firstbase Drainage to be very professional, prompt and efficient. Their fee for dealing with two problems was very reasonable.
Customer in Hertfordshire Posted on 31/10/2023 , work completed 27/10/2023
Really thorough and know their stuff - pricing reasonable
Customer Service
Quality
Value
Deans firm showed up to see if our drains were the source of our rat problem they were very thorough and not only do we no longer have rats but they also realised we had a fatal flaw in our general waste pipe work which they have now put right for us Hugely appreciated
Customer in Greater London Posted on 18/09/2023 , work completed 18/09/2023
Great piece of work, done quickly and well
Customer Service
Quality
Value
We contacted Dean of Firstbase for a quote for dealing with a problem we've had some time with a sewer which has blocked repeatedly, occasionally causing some flooding. He gave us a free Ccv survey to identify the likely problem and, once engaged, did the full job, involving three further visits within ten days of the initial visit, though it was not an urgent job. The sewer dates from Victorian times and so had some unusual, indeed in one case unique, design features which presented a series of unexpected challenges. Dean and his team were professional, persistent in their pursuit of solutions, very hard-working and good-natured to go with it, which always helps. We are very satisfied with the result and thought his charges were reasonable and transparent. We'd happily ask him back to do other work for us in future.
Customer in Greater London Posted on 16/08/2023 , work completed 14/08/2023
Excellent Service.
Customer Service
Quality
Value
Dean and his workforce,were punctual,courteous , efficient and above all honest.The bill was reasonable .I would certainly recommend them .
Customer in Greater London Posted on 01/08/2023 , work completed 31/07/2023
Stubborn drain blockage quickly cleared. Exceptional service!
Customer Service
Quality
Value
The drain at my house was blocked and a friend recommended I contact Dean. He called within minutes of my message to him on a Saturday and gave me some advice as he thought I may have been able to clear it myself to save money. This was very much appreciated but the problem was a little more complicated and my skills were no match for the blockage. I spoke to Dean again the same day and after checking his schedule he offered to come out the next morning. He arrived exactly at the time he said he would and within minutes had located the cause of the issue (this is why you use a professional!). Another few minutes later the blockage was cleared and he then set about cleaning up. He left the front of my house and driveway cleaner than it was when he arrived, and was extremely friendly and courteous throughout the whole job. I would have been happy to pay twice what he charged me to cure the headache the blockage had caused me - I couldn't use my washing machine or dishwasher (which meant I had to get a takeaway :-) ) - and I was thoroughly relieved once everything was back to normal. The service I recieved from Firstbase Drainage was exceptional and I would have no hesitation in using them again as well as recommending them to anyone in needs any draingage work done. Thanks Dean!
Customer in Central Bedfordshire Posted on 30/07/2023 , work completed 30/07/2023
Reliable and great work
Customer Service
Quality
Value
I contacted Dean with a tricky drainage issue. He and his workmen dealt with the issue really well and quickly. During the job , they needed to try some new things to solve the problem and Dean made his workmen available for an extra day, to get the job done. The company were fast, friendly , good quality work and very tidy. I would not hesitate to contact them again or to recommend.
Customer in Greater London Posted on 19/05/2023 , work completed 26/04/2023
Great service
Customer Service
Quality
Value
Excellent service, they go above and beyond what was expected would use again and would recommend there very professional.
Shelly in Greater London Posted on 11/05/2023 , work completed 03/05/2023
Superb highly professional service! Very highly recommended!
Customer Service
Quality
Value
We got to know Dean Richardson and his team of drainage engineers very well after an extremely problematic job that had everyone scratching their heads. Dean and team worked tirelessly, even coming back on a Bank Holiday (without charging extra) and to hold onsite meetings with Thames Water. The job itself was a complex 'can of worms' in sewers and drains 180 years old. Dean did not let that deter him and he was indefatigable, never stopping until he reached the source of the problem and the solution. The digging works were were remediated to a very high standard, and they even pressure washed the drive way clean once finished. The price was very competitive and the company were fully understanding of our insurance issues, and did not hassle us for immediate payment. If we ever have drainage issues again, it is First Base that will be my first contact! I have recommended them highly to all of my friends.
Customer in Greater London Posted on 25/04/2023 , work completed 14/04/2023
Fixing a broken sewer channel
Customer Service
Quality
Value
Our part of the sewer channel leading to the main drain had collapsed. The guys dug out the area and fitted a new channel leading right up to the next door manhole. They also closed off an entry where rats were able to come under the house. The work was done on time and in a professional way. We were able to discuss the work beforehand and were kept updated during the process which took half a day. The work was carried out in a clean and organised way which gave us confidence. We are very pleased with the work and the company.
Customer in Greater London Posted on 12/10/2022 , work completed 11/10/2022
Fast, Efficient & Fair price
Customer Service
Quality
Value
Overflowing drains caused by blockage of fallen leaves. Dean fully resolved this and replaced the chicken wire so it properly covered the drain. Bill was much less than expected as he said it was a quick job. Would definitely be my go to guy for drain work in the future.
Customer in Greater London Posted on 22/09/2020 , work completed 17/09/2020