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Endorsed by Which? Trusted Traders


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15 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours


FixLink is a well-established business based in Tunbridge Wells, Kent and also covers Tonbridge, Sevenoaks, Crowborough, Edenbridge and all surrounding areas in Kent and East Sussex.

FixLink is run by Mark Anderson, a highly skilled and qualified gas engineer, plumber and domestic electrical installer, Gas Safe, NICEIC registered, Worcester-Bosch Accredited Installer and fully insured.

Our reputation is extremely important to us, so we guarantee that as our customer you will receive a reliable, dependable and professional service every time.

Great customer communication, polite, reliable and respectful to the customer's property.

FixLink is offering extended Boiler Guarantees available through our Worcester Bosch Accredited Installer Scheme.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Underfloor heating
    • Radiators and central heating
    • Immersion Heaters
    • Power flushing
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Lighting contractors

    • LED lighting
    • Lighting LED upgrades
    • Outdoor lighting
  • Electricians

    • Electric Showers
    • Electrical emergency services
    • Electrical installations
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Landlord safety certificates
    • Outdoor electrical wiring
  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • heating design
    • electric boiler
    • install repair
    • service

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

15 reviews
Customer Service
Sort by
Boiler repair
Customer Service
Mark called me to discuss the problem and then me updated as to when he would arrive. He very quickly identified the problem and was able to change the broken part quickly and with no fuss. He was very professional and friendly and I will definitely use him again and recommend him to friends.
Customer in Kent Posted on 04/05/2022 , work completed 03/05/2022
Excellent, expert, personable and professional
Customer Service
Our boiler stopped working, so we called FixLink at ten am to see if he could come round and fix it. He agreed to come round in about one hour when he had finished his current job. They arrived in a hour’s time, was friendly and helpful, and diagnosed the problem very quickly. A new part was required. They checked with a supplier and confirmed with us that the part was in stock. I explained that we had to go out so he said he would pick the part up, and then come round at five thirty when we had got back home to fix the boiler. He arrived on time, fitted the new part, and our boiler was working again before six. He was friendly, professional and enormously knowledgeable. I will be recommending FixLink highly to any neighbours and/or friends who need an excellent gas engineer to fix their boilers.
Guy in Kent Posted on 13/01/2022 , work completed 13/01/2022
Brilliant professional and friendly service.
Customer Service
Mark managed to fit in an emergency call out and then managed to re-arrange a new cylinder install in two days to give us back hot water and heating. Excellent and friendly and professional. Would totally recommend Mark.
Customer in East Sussex Posted on 25/10/2021 , work completed 14/10/2021
Re plumbed bathroom
Customer Service
Efficient and effective. Highly responsive to tight timetable, and highly productive. On schedule, on budget. Friendly, helpful and communicative.
William in Kent Posted on 17/10/2021 , work completed 15/10/2021
Prompt, professional and very helpful
Customer Service
We contacted FixLink earlier this week about getting our boiler serviced. Mark was able to come out quickly, communicated well in advance and he ensured the log was signed for our warranty, which we hadn't considered. We asked him about a few other things and he was incredibly helpful. He did extra work while he was here, clearly explained things and went above and beyond to provide additional info afterwards. We'd happily use him again.
Customer in Kent Posted on 22/05/2021 , work completed 20/05/2021
Excellent service
Customer Service
I contacted Mark on the Sunday before the last full week before Christmas with an issue with a leaking toilet cistern. We were expecting a family member to stay (pre-tier 4 lockdown) and urgently needed this issue resolved. Following my Sunday call, Mark came on the Monday morning and quickly identified the problem which required new parts. These were arranged and Mark then came back on the Wednesday and completed the repair to our complete satisfaction. He was consistently polite and helpful in all our dealings with him and worked in accordance with the Covid-19 requirements. Considering this was an emergency callout, the service was excellent – can ask for no more!
Customer in Kent Posted on 27/12/2020 , work completed 16/12/2020
Definitely recommended
Customer Service
Mark replaced a bathroom extractor fan and ceiling light, and installed a new plug socket. He was highly professional, communicative and friendly throughout, and gave lots of information before and during the job, adjusting the work and explaining things to me when needed, regarding the unexpected wiring/accessibility situation he found in my attic (which had been an unknown to me beforehand, too). Mark initially asked the right questions to give a decent quote before visiting (this remained the same figure for the invoice), and gave me good advice and information, as well as a fair price for excellent-quality work. I appreciated the fact that he masked-up during this coronavirus pandemic, too. I would recommend him without hesitation.
Customer in Kent Posted on 16/10/2020 , work completed 13/10/2020
Rapid, clean, efficient service
Customer Service
Wanted a vertical radiator to replace very heavy horizontal one. Mark gave me a quote within hours and fixed the new one within 2 days. A friendly, rapid, clean and efficient service.
Customer in East Sussex Posted on 18/09/2020 , work completed 18/09/2020
Highly Recommended
Customer Service
I was very impressed by Mark. He managed to see me very quickly and sorted out the problem with my combi boiler, meaning I could once again use my bath! He gave me full details of the cost before carrying out the work, and he did the work for a very fair price. He is very polite, friendly and generally a joy to have around. He gave me some good advice regarding the upkeep of my boiler and I would be very happy to recommend him and to use him again.
Jane in Kent Posted on 07/09/2020 , work completed 04/09/2020
Endorsement reference - Highly recommended
Customer Service
Fixlink have looked after our gas, electrical and plumbing needs since we moved to our village. They are reliable, punctual and exceptionally willing to provide help wherever and whenever necessary. I have recommended them to several people, all of whom have had a good experience.
Lucy Posted on 22/05/2020 , work completed (undated)