Endorsed by Which?



19 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours


FixLink is a well-established business based in Tunbridge Wells, Kent and also covers Tonbridge, Sevenoaks, Crowborough, Edenbridge and all surrounding areas in Kent and East Sussex.

FixLink is run by Mark Anderson, a highly skilled and qualified gas engineer, plumber and domestic electrical installer, Gas Safe, NICEIC registered, Worcester-Bosch Accredited Installer and fully insured.

Our reputation is extremely important to us, so we guarantee that as our customer you will receive a reliable, dependable and professional service every time.

Great customer communication, polite, reliable and respectful to the customer's property.

FixLink is offering extended Boiler Guarantees available through our Worcester Bosch Accredited Installer Scheme.

Boiler, central heating and gas engineers
Gas safety testing and inspection
Boiler installation
Boiler repair
Boiler servicing
Underfloor heating
Radiators and central heating
Immersion Heaters
Power flushing

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Underfloor heating
    • Radiators and central heating
    • Immersion Heaters
    • Power flushing
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Lighting contractors

    • LED lighting
    • Lighting LED upgrades
    • Outdoor lighting
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Electricians

    • Electric Showers
    • Electrical emergency services
    • Electrical installations
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Landlord safety certificates
    • Outdoor electrical wiring
  • More Services

    • heating design
    • electric boiler
    • install repair
    • service

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

19 reviews
Customer Service
Sort by
Replacement Heating Controls
Customer Service
The slider on the unit that controlled our central heating broke off. It was very old and not replaced when we replaced the heater unit. We decided that we wanted a smart system and looked for someone to fit it. I looked at the list of Which Trusted Traders and found that the guy who fitted the water heater had disappeared. Fixlink was local and had excellent reviews so I contacted Mark and he agreed to have a look at it for me. We were about to go away for 3 weeks so did not expect the work to be done straight away, long story short, Mark fitted a nest system for us the same day. It took longer than he expected because of the strange way the old system was wired but he was very patient and sorted it out. We looked at our smart phones at Gatwick and saw that the system was off because we were not at home, just set to prevent frost damage if it got really cold. Thank you Mark.
Customer in Kent Posted on 24/04/2024 , work completed 22/02/2024
Emergency central heating repair
Customer Service
After our central heating stopped working, I looked up Which? recommended traders in my area, and reached out to Mark/FixLink in the evening, with the details of the problem. He got back to me almost immediately that evening, and was able to arrange a visit the next morning. He showed up in the time window specified, identified the problem, went away to get the part needed (and to fulfil his other appointments) and returned later in the day with the part and completed the repair. Mark is efficient, tidy, pleasant and reasonable - I have no hesitation in recommending.
Customer in Kent Posted on 10/11/2023 , work completed 09/11/2023
Fitting New Boiler
Customer Service
Mark came round to see us the day after we contacted him to say our boiler has packed up. We agreed with him that we needed a new boiler and he had sourced one and given us a price within 2 hours of leaving us and then came round the next day to fit it. His work was excellent and very thorough, checking every single radiator to ensure everything was working properly. He fully explained everything about the new boiler and left us all the documents we needed and even did all the registration for us. He left our garage in a tidy state and disposed of all the parts of the old boiler. As well as being competent and professional, he was friendly and nothing was too much trouble for him. We would certainly use him again and highly recommend him.
Customer in Kent Posted on 09/11/2023 , work completed 25/10/2023
Fitting a new unvented hot water tank
Customer Service
Mark was very responsive from my first email contact with him. He came around within 24 hours to look at the job, and provided a quote the following day. A couple of days later I agreed to go ahead, and he fitted the tank today just 5 working days later. He turned up on time and got on with the job without any fuss. A very professional and tidy job has been done, and we have hot water again! Would definitely use Mark again without hesitation.
Customer in East Sussex Posted on 07/06/2022 , work completed 07/06/2022
Boiler repair
Customer Service
Mark called me to discuss the problem and then me updated as to when he would arrive. He very quickly identified the problem and was able to change the broken part quickly and with no fuss. He was very professional and friendly and I will definitely use him again and recommend him to friends.
Customer in Kent Posted on 04/05/2022 , work completed 03/05/2022
Excellent, expert, personable and professional
Customer Service
Our boiler stopped working, so we called FixLink at ten am to see if he could come round and fix it. He agreed to come round in about one hour when he had finished his current job. They arrived in a hour’s time, was friendly and helpful, and diagnosed the problem very quickly. A new part was required. They checked with a supplier and confirmed with us that the part was in stock. I explained that we had to go out so he said he would pick the part up, and then come round at five thirty when we had got back home to fix the boiler. He arrived on time, fitted the new part, and our boiler was working again before six. He was friendly, professional and enormously knowledgeable. I will be recommending FixLink highly to any neighbours and/or friends who need an excellent gas engineer to fix their boilers.
Guy in Kent Posted on 13/01/2022 , work completed 13/01/2022
Brilliant professional and friendly service.
Customer Service
Mark managed to fit in an emergency call out and then managed to re-arrange a new cylinder install in two days to give us back hot water and heating. Excellent and friendly and professional. Would totally recommend Mark.
Customer in East Sussex Posted on 25/10/2021 , work completed 14/10/2021
Re plumbed bathroom
Customer Service
Efficient and effective. Highly responsive to tight timetable, and highly productive. On schedule, on budget. Friendly, helpful and communicative.
William in Kent Posted on 17/10/2021 , work completed 15/10/2021
Prompt, professional and very helpful
Customer Service
We contacted FixLink earlier this week about getting our boiler serviced. Mark was able to come out quickly, communicated well in advance and he ensured the log was signed for our warranty, which we hadn't considered. We asked him about a few other things and he was incredibly helpful. He did extra work while he was here, clearly explained things and went above and beyond to provide additional info afterwards. We'd happily use him again.
Customer in Kent Posted on 22/05/2021 , work completed 20/05/2021
Excellent service
Customer Service
I contacted Mark on the Sunday before the last full week before Christmas with an issue with a leaking toilet cistern. We were expecting a family member to stay (pre-tier 4 lockdown) and urgently needed this issue resolved. Following my Sunday call, Mark came on the Monday morning and quickly identified the problem which required new parts. These were arranged and Mark then came back on the Wednesday and completed the repair to our complete satisfaction. He was consistently polite and helpful in all our dealings with him and worked in accordance with the Covid-19 requirements. Considering this was an emergency callout, the service was excellent – can ask for no more!
Customer in Kent Posted on 27/12/2020 , work completed 16/12/2020