Needed new heating system, contacted Flatly Heating, who were very accommodating in fitting the work required in with my required dates.( going on holiday) Quote was reasonable and having read reviews was confident in using this company. Work completed within time scale, house left immaculate and engineer, Mr Nick Flatly came to explain how everything worked once I came home. Problem occurred a few months later, Nick came and arranged for Worcester/Bosch to come out. Their engineer told me this was one of the best installations she had ever seen. Communication always good, office staff polite and professional .