Forest Edge Home Improvements Ltd

Out of 110 positive reviews, we welcome any constructive feedback with open arms in the endeavour of strengthening our relationships with future customers. As discussed with our valued customers, any unplanned materials are difficult to obtain during the pandemic. To save on unnecessary daily calls to update our customer, they are informed that they will be contacted as soon as we physically have the materials, the glass that was broken on arrival was replaced as soon as it could be, in light of this, perhaps communication can be better provided. We will always finish out installations to the highest standard and keep a photographic record of our builds which we are always happy to provide to future clients to show off our high standard of work, this is definitely the case for this build. We will always explain as to why some things occur during a build, but occasionally the information we provide is not understood or followed and can cause some unnecessary problems, we would never want anyone to feel 'stupid' like this valued customer mentions, of course we will try to help and rectify this and find a way to explain things in a clearer way in future. For some builds there will be some snagging left to do but sadly on this occasion we were not offered the full opportunity to carry this out which is a shame because of the circumstances we have all faced in recent times. We are sure this customer will have many happy years to come in their fantastic new space.

Many thanks for this review, it was a pleasure to do the work.