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Endorsed by

Which

?

Trusted Traders

Franchi PLC

Profile thumb franchi r white on black box gfg

4.7

9 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–17:30
  • Sunday - Closed

What is a Which? Trusted Traders Islington Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Islington Trading Standards to create an Islington Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

This business has not added a description yet.

What we do

  • Locksmiths

    • Emergency locksmith service
    • Comprehensive locksmith service
    • Access control
    • Safes
    • Security locks for vans
  • More Services

    • burgular bars
    • grills

Customer reviews

4.7
9 reviews
Customer Service
4.8
Quality
4.9
Value
4.3
Sort by
Good service
Customer Service
Quality
Value
I called Franchi because a key had broken in the lock of one of my outside doors. The locksmith Paul turned up on the dot. He managed to fix the lock without the need for a new one at this stage. Paul was friendly, knowledgeable and enthusiastic. A good ambassador for the company. We are doing some renovations and he gave good advice and demonstrated potential locks. We will be going back to this company when we need to upgrade our security.
Customer in Greater London Posted on 29/07/2020 , work completed 29/07/2020
Unhappy with the lock fitting
Customer Service
Quality
Value
Franchi did not do a good job having previously encouraged me to take on a lock fitting which had not worked. I used their Locksmith to change a lock which had failed. A new latch was fitted, however, the customer service was not good. The door was not inspected and one of the hinges was left splintered around the door frame. There was a long wait for the engineer when I urgently had to get a train from Marylebone. The lock wasn't fit because parts were left. The engineer wasn't able to fit the new escutcheon and he left site with no assurance as to the security of the door. I am not very happy with Franchi's attitude. The cost of products is high and the locksmith service is not fantastic. There are other locksmiths to use although I am local to Franchi thus it is very difficult to avoid their opening hours and foot traffic. I wasn't particularly impressed by their customer service. I've tried resolving the issue with the door since and Franchi have offered to have a look at the door. This hasn't been possible yet and I am still looking at the issue with the existing locks. I'm not too happy about the purchase or the customer service.
Customer in Greater London Posted on 29/05/2020 , work completed 25/05/2019
First class service in shop and on the job.
Customer Service
Quality
Value
I selected a replacement front door lock on the advice I was given in the shop. The lock was fitted today with the minimum of disturbance by a very experienced craftsman. . Over 40+ years I have always had first class advice and service from Franchis.
Milo Posted on 30/01/2020 , work completed 30/01/2020
Consistent good service
Customer Service
Quality
Value
We have used Franchi since 2010 and recommend them for friends. They installed grilles, locks and door bolts to three properties belonging to our extended family. Prompt and polite and good after care - strongly recommend.
JR Posted on 28/01/2020 , work completed 28/01/2020
Great guys who have modern effectiveness with old-fashioned high standards
Customer Service
Quality
Value
It is so refreshing to come across an established company who are committed to client service. Franchi's Locksmiths fit this bill - and their bill will be a lot less than most of their call centre rivals!. There have been a range of locks I've had to replace for a variety of reasons over the last few months, and I've gone to Franchi's every time. Their prices are very fair, they are cheerful and helpful even with their early morning opening hours, and they explain things to you - without ever patronising the amateur customer. This has meant I've been able to replace a number of Yales and Chubb mortices, but this time it was a BIG problem. The steel security gate was bolted and the key lost. Helpful as ever, their roaming lock-genius (Jason) was booked for a few hours hence. Unlike rivals on the phone - quoting big prices and saying it might be impossible to fix - Jason arrived, friendly, positive and highly skilful. In no time he had it sorted and replaced, and new keys in our hands. A beautifully neat job and a remarkably reasonable cost. It was a pleasure to have someone so "can-do" and expert dealing with the challenge. Franchi's are local guys who look after you - still head and shoulders above the rest!
Customer in Greater London Posted on 22/01/2020 , work completed 21/01/2020
Great work by courteous and friendly locksmith
Customer Service
Quality
Value
Yale lock not working properly. Door wouldn’t stay closed. Locksmith arrived on time and explained to me what the problem was and how it would be solved. Locksmith worked quickly and efficiently and was extremely courteous and friendly. Kept me informed throughout of the work being undertaken. I was delighted by the outcome. Would thoroughly recommend.
Customer in Greater London Posted on 15/08/2019 , work completed 15/08/2019
Good work
Customer Service
Quality
Value
I have used Franchi in the past and they have always been reliable. They most recently eased a front door with a triple lock for me and did a quick and easy job, I would highly recommend them
Which? Trusted Traders Consumer Posted on 14/10/2017 , work completed 14/10/2017
Very Good
Customer Service
Quality
Value
He turned up before he was about to turn up, was very pleasant, showed me what he was doing and told me what he was doing, he was very good very thorough, cleaned up after himself and cut me three new keys. He was very good
Which? Trusted Traders Consumer Posted on 05/10/2017 , work completed 05/10/2017
Briliant
Customer Service
Quality
Value
We tried to get into garage but couldn't undo the lock so we phoned them up and within 20 minutes he was here. He took the old lock and put a new one in. He was a very nice man, did the job quick and it was brilliant
Which? Trusted Traders Consumer Posted on 01/10/2017 , work completed 01/10/2017