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Endorsed by Which? Trusted Traders

Franchi PLC

Profile thumb franchi white on black background
4.8

14 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–17:30
  • Sunday - Closed

What is a Which? Trusted Traders Islington Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Islington Trading Standards to create an Islington Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check.

About

Established in 1970, Franchi has developed into London’s premier provider of locksmith products and services. Operating from several Franchi outlets, we offer the complete range of locksmith services to the whole of London, whilst our team of fully vetted mobile locksmiths provide a level of service you can trust and rely on.

What we do

  • Locksmiths

    • Emergency locksmith service
    • Comprehensive locksmith service
    • Access control
    • Safes
    • Security locks for vans
  • More Services

    • burglar bars
    • safety grills

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
14 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Highly recommend Andy Douglas from Franchi
Customer Service
Quality
Value
We moved house recently and needed to upgrade several locks and bolts on arrival. Andy Douglas from Franchi came to do the work and was punctual, incredibly helpful and did the work needed swiftly and with great skill. He went above and beyond by helping me out with other locks with keys that were stiff and couldn't turn properly. I would recommend Andy highly to anyone needing an experienced locksmith.
Customer in Greater London Posted on 25/05/2022 , work completed 19/04/2022
Excellent service
Customer Service
Quality
Value
Andy Douglas from Franchi came today to fit a new deadlock on our front door. He arrived punctually, was pleasant and knowledgeable, fitted a very good quality lock and left no mess at all. He intelligently anticipated we would need extra keys so had them cut in advance and brought them with him. Whilst here he helpfully advised on other security issues in the building. Have used this company for years and this is just the latest good experience we've had with them.
Customer in Greater London Posted on 12/04/2022 , work completed 12/04/2022
New lock needed
Customer Service
Quality
Value
After trying numerous companies to come to remove a broken lock in our security gate and being told ‘we don’t do this’ we we’re getting very dishearten.My Husband thought we would try Franchises .He popped into our local branch and one of the guys booked an appointment for someone who works with them for the following afternoon.As promised he turned up and saved the day.He removed the old lock and replaced it with a new one in no time at all.Big thank you to ANDY DOUGLAS for your excellent quick and helpful service .His workmanship was very professional and clean.Very highly recommend.
Customer in Greater London Posted on 08/04/2022 , work completed 07/04/2022
Changed inside of lock.
Customer Service
Quality
Value
Great service. Honest, efficient and friendly. I would say this is a very good local firm that can be trusted.
Customer in Greater London Posted on 08/04/2022 , work completed 08/04/2022
Change of Door Locks
Customer Service
Quality
Value
This was a very good service. Quick and efficient. I had phoned the day before as I had lost my eyes. Sent photos of existing locks as requested and got an immediate response back with quote and proposed appointment . The fitter was on time. Completed the job in under an hour, which included coping with the warped door. Very satisfied.
Customer in Greater London Posted on 06/04/2022 , work completed 05/04/2022
Rude as hell.
Incredibly rude customer services. The person I spoke to sounded like he just got out of bed. I needed to replace some lost keys and the person that I spoke to asked for a reference number on the keys. The keys that are lost?! He then stated well what do you want me to do about it? Who speaks like that. Absolute joke of a company!
Customer in Greater London Posted on 12/10/2021 (Reviewer did not use service)
Good service
Customer Service
Quality
Value
I called Franchi because a key had broken in the lock of one of my outside doors. The locksmith Paul turned up on the dot. He managed to fix the lock without the need for a new one at this stage. Paul was friendly, knowledgeable and enthusiastic. A good ambassador for the company. We are doing some renovations and he gave good advice and demonstrated potential locks. We will be going back to this company when we need to upgrade our security.
Customer in Greater London Posted on 29/07/2020 , work completed 29/07/2020
Unhappy with the lock fitting
Customer Service
Quality
Value
Franchi did not do a good job having previously encouraged me to take on a lock fitting which had not worked. I used their Locksmith to change a lock which had failed. A new latch was fitted, however, the customer service was not good. The door was not inspected and one of the hinges was left splintered around the door frame. There was a long wait for the engineer when I urgently had to get a train from Marylebone. The lock wasn't fit because parts were left. The engineer wasn't able to fit the new escutcheon and he left site with no assurance as to the security of the door. I am not very happy with Franchi's attitude. The cost of products is high and the locksmith service is not fantastic. There are other locksmiths to use although I am local to Franchi thus it is very difficult to avoid their opening hours and foot traffic. I wasn't particularly impressed by their customer service. I've tried resolving the issue with the door since and Franchi have offered to have a look at the door. This hasn't been possible yet and I am still looking at the issue with the existing locks. I'm not too happy about the purchase or the customer service.
Customer in Greater London Posted on 29/05/2020 , work completed 25/05/2019
First class service in shop and on the job.
Customer Service
Quality
Value
I selected a replacement front door lock on the advice I was given in the shop. The lock was fitted today with the minimum of disturbance by a very experienced craftsman. . Over 40+ years I have always had first class advice and service from Franchis.
Milo Posted on 30/01/2020 , work completed 30/01/2020
Consistent good service
Customer Service
Quality
Value
We have used Franchi since 2010 and recommend them for friends. They installed grilles, locks and door bolts to three properties belonging to our extended family. Prompt and polite and good after care - strongly recommend.
JR Posted on 28/01/2020 , work completed 28/01/2020