Franchi PLC

I called Franchi because a key had broken in the lock of one of my outside doors. The locksmith Paul turned up on the dot. He managed to fix the lock without the need for a new one at this stage. Paul was friendly, knowledgeable and enthusiastic. A good ambassador for the company. We are doing some renovations and he gave good advice and demonstrated potential locks. We will be going back to this company when we need to upgrade our security.

Franchi did not do a good job having previously encouraged me to take on a lock fitting which had not worked. I used their Locksmith to change a lock which had failed. A new latch was fitted, however, the customer service was not good. The door was not inspected and one of the hinges was left splintered around the door frame. There was a long wait for the engineer when I urgently had to get a train from Marylebone. The lock wasn't fit because parts were left. The engineer wasn't able to fit the new escutcheon and he left site with no assurance as to the security of the door. I am not very happy with Franchi's attitude. The cost of products is high and the locksmith service is not fantastic. There are other locksmiths to use although I am local to Franchi thus it is very difficult to avoid their opening hours and foot traffic. I wasn't particularly impressed by their customer service. I've tried resolving the issue with the door since and Franchi have offered to have a look at the door. This hasn't been possible yet and I am still looking at the issue with the existing locks. I'm not too happy about the purchase or the customer service.

I selected a replacement front door lock on the advice I was given in the shop. The lock was fitted today with the minimum of disturbance by a very experienced craftsman. . Over 40+ years I have always had first class advice and service from Franchis.

We have used Franchi since 2010 and recommend them for friends. They installed grilles, locks and door bolts to three properties belonging to our extended family. Prompt and polite and good after care - strongly recommend.

It is so refreshing to come across an established company who are committed to client service. Franchi's Locksmiths fit this bill - and their bill will be a lot less than most of their call centre rivals!. There have been a range of locks I've had to replace for a variety of reasons over the last few months, and I've gone to Franchi's every time. Their prices are very fair, they are cheerful and helpful even with their early morning opening hours, and they explain things to you - without ever patronising the amateur customer. This has meant I've been able to replace a number of Yales and Chubb mortices, but this time it was a BIG problem. The steel security gate was bolted and the key lost. Helpful as ever, their roaming lock-genius (Jason) was booked for a few hours hence. Unlike rivals on the phone - quoting big prices and saying it might be impossible to fix - Jason arrived, friendly, positive and highly skilful. In no time he had it sorted and replaced, and new keys in our hands. A beautifully neat job and a remarkably reasonable cost. It was a pleasure to have someone so "can-do" and expert dealing with the challenge. Franchi's are local guys who look after you - still head and shoulders above the rest!

Yale lock not working properly. Door wouldn’t stay closed. Locksmith arrived on time and explained to me what the problem was and how it would be solved. Locksmith worked quickly and efficiently and was extremely courteous and friendly. Kept me informed throughout of the work being undertaken. I was delighted by the outcome. Would thoroughly recommend.